Sansone Chrysler Jeep Dodge Ram

My truck has left with the same issues it had and more. Spoke to service manager and he was rude with a cocky attitude. Did not even call me back after stating he would to inform me of a reimbursement. Had Spoke to service manager and he was rude with a cocky attitude. Did not even call me back after stating he would to inform me of a reimbursement. Had to reach out to my service advisor and she told me I would not be getting reimbursed for the alignment I did not need to do but got stuck paying for. Transmission still having same issues after Sansone worked on it, Tires still balding on outside due to front end issue even after Sansone worked on it, suspension still squeaking after Sansone worked on it, After Sansone completed alignment steering wheel is not straight at all slanted to the left, and After Sansone completed all work now I am having more issues with front suspension along with, when turning right steering system making noise and my headlights flickering after they worked on truck. Reached out to Ram and they are also doing nothing for me nor reaching back out to follow up and try and fix the issue just like Sansone. Sent multiple emails to the RAM customer care agent and no response. Spoke to her manager as well and was supposed to get a call back and nothing. RAM as a whole company needs to step up and take care of the Customer the proper way. Not by not answering and praying things blow over. Also another note my vehicle was in shop for a month and I did not get offered a loaner car till 4 days before work was completed and was told it would have to be back withing 4 days anyway. Wasting my time as usual. More

they had my truck for two weeks for a "recall/warrantee extension" issue and did not fix the issue. after 2 weeks i was told its not covered extension" issue and did not fix the issue. after 2 weeks i was told its not covered More

I have had the worst experience at this dealership. Bought a certified preowned wrangler with nothing but problems and poor customer service. I have not had my vehicle for over 2 months and have only o Bought a certified preowned wrangler with nothing but problems and poor customer service. I have not had my vehicle for over 2 months and have only owned it for 5. Lies about repairs, blaming other departments, and no follow through in relaying information. More

I ordered a specific part from my vehicle front axle and I had to wait for it about a week when I went to pick it up I told him we could put it on. He said he would and they realize it was for the rear. I s I had to wait for it about a week when I went to pick it up I told him we could put it on. He said he would and they realize it was for the rear. I specifically said for the front I was very disappointed waiting for five hours to realize that they ordered the wrong one. More