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Sansone Chrysler Jeep Dodge Ram

Avenel, NJ

3.5
316 Reviews
Call Dealership (888) 450-9685

98 Route 1

Avenel, NJ

07001

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316 Reviews of Sansone Chrysler Jeep Dodge Ram

August 24, 2023

Great service, the workers helped me a lot , and I’m happy with their service More

by javi_obando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Langford
Report | Print
August 14, 2023

I was not told that I would be charged a3% surcharge if I used a credit card. I would have certainly used my debit card if I had been informed. More

by ritagable1
Recommend Dealer
No
Employees Worked With
Bernardo , Alicia Alonso
Report | Print
Aug 15, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for bringing this to our attention. We are so sorry for the miscommunication you experienced in regard to our payment system. Please know we aim to be open and transparent with all our customers, and you should've been better informed about this extra charge. Should you have any additional questions/concerns, please email our Customer Care Manager, AnnaLisa Bautista, at lbautista@sansoneauto.com, so we can address them properly. We appreciate your time and business.

August 12, 2023

Friendly service advisors, clean waiting room and very thorough with the multipoint inspection. Also pretty cool to get a discount for a return customer. More

by earl0305
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Parrillo
Report | Print
August 12, 2023

James Lee is very knowledgeable, helpful and honest and focuses on your needs in order to make you satisfied. More

by helenmodz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lee
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August 10, 2023

James Lee was the best person for the job ,very knowledgeable about the whole operation of the service department Great job More

by dhclarke44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James lee 279625
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August 03, 2023

My appointment was confirmed the day before yet when I arrived I was told that the computers were down and to reschedule. The woman I was directed to was puzzled;my appointment was on. I was told to bring More

by Itandemfly
Recommend Dealer
No
Employees Worked With
Dave
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Aug 07, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. We're so sorry for the miscommunication regarding your vehicle's service appointment and the troubles you experienced. As we look into this further, we'd like to speak with you directly to resolve any issues for you right away, as well as to address your questions/concerns. At a time that works best, please email our Customer Care Manager, Michelle Noguera-Quijano, at mnoguera@sansoneauto.com. We appreciate your time.

Aug 09, 2023 -

Itandemfly responded

If you need more information you can contact me

July 06, 2023

Nick was awesome, very helpful and honest guy. I had my 5 children and he and his co workers did an awesome job entertaining them while I got checked in. Very good experience. More

by Alexdziubek88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick D
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June 20, 2023

The dealership is excellent. I always have good experiences when I go their. Everyone is great. Thank You More

by Faith
Recommend Dealer
Yes
Employees Worked With
Paulo Lopes, James Langford, Matt Espara, Jason Patten
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Jun 20, 2023 -

Faith responded

Always a great experience. A very professional setting. Great staff, service. Very Happy.

Jun 20, 2023 -

Faith responded

Thank You

Jun 20, 2023 -

Faith responded

Best dealership. Everything is always great when I come to you.

May 17, 2023

I think that the service for which I paid and requested, is not complete!.The service was not completed or the service I requested was not provided. More

by Heber Perrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paulo Lopes, James Langford, Matt Espara, Jason Patten
Report | Print
May 19, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Hi Heber, Thank you for bringing this to our attention. We are sorry to hear that you were unhappy with your recent service visit with us. Please know this is never the experience we would like our customers to have at our dealership, and we always aim to provide high-quality service. When convenient, we would like to speak with you directly regarding your visit to resolve any remaining issues for you right away. Please contact our CDJR Customer Relations Manager, Michelle Noguera-Quijano, at mnoguera@sansoneauto.com to discuss this further. We appreciate your business and time.

April 27, 2023

Easily got an appointment and i was able to drop off my Jeep the night before which was very convenient More

by DebbieRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
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