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Sansone Chrysler Jeep Dodge Ram

Avenel, NJ

3.6
313 Reviews
Call Dealership (888) 450-9685

98 Route 1

Avenel, NJ

07001

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313 Reviews of Sansone Chrysler Jeep Dodge Ram

October 23, 2023

Excellent service, excellent attention, very professional, the technical review was very precise, well explained and the waiting time was adequate, it was not exaggerated. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Latronico
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October 10, 2023

Always helpful thank you checked my complete truck while doing my oil change and told me my truck is good More

by johnny_g76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick , Matt Espara
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October 06, 2023

It is an easy location. But not as organized upon receiving customers. I went in for an oil change and all points service. I do recommend make sure entities you request is More

by NJSBIZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 12, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Hi. Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your visit and would like to learn more about what happened, so we can assist with any unresolved issues. When convenient, please email our Customer Care Manager, Michelle Noguera, at mnoguera@sansoneauto.com. We appreciate your time.

September 26, 2023

I will not be using dodge dealer for anymore vehicles nor will I recommend friends or family to get any type of vehicles from a dodge dealer the issue I have with my vehicle after only having it for only 5 m More

by weelzuptransport
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Buz
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Sep 28, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Hi, Thanks for bringing this to our attention. We apologize for the issues and miscommunication you've experienced with your Dodge vehicle. Please know we strive to provide a quality product and are disappointed to hear about your negative experience. We would appreciate the opportunity to further investigate and address your concerns. When convenient, please email our Customer Care Manager, AnnaLisa Bautista, at lbautista@sansoneauto.com. We appreciate your time.

September 10, 2023

Service is terrible. Took my 2021 Jeep Wrangler that’s still under warranty because it’s overheating and they couldn’t figure out the problem and gave it back to me that More

by jason.navas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davis
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Sep 11, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Hi Jason, We're so sorry to hear about your experience with our service team. Please know we understand the frustration and inconvenience this has caused, and we'd like to make it right. Please reach out to our Customer Care Manager, Michelle Noguera, at mnoguera@sansoneauto.com, so we can assist you further. Thank you for your time and patience.

September 08, 2023

Go somewhere else for service on your Jeep! ! Aside from the lack of respect for its customers their inability to answer your call or get a service employee on phone. Every time I bring jeep the More

by RGSJEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buzz
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Sep 11, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Hi, Thank you for bringing this to our attention. We're so sorry to hear about your negative experience and any inconvenience this has caused you. Please know we understand your frustration, as we are always striving to provide excellent customer service. In the meantime, we'd like the opportunity to speak with you directly, so we can try and turn this around for you. At a time that works best, please email our Customer Care Manager, Michelle Noguera, at mnoguera@sansoneauto.com.

Sep 11, 2023 -

RGSJEEP responded

I’ve asked three different people over the past week and I called the number with your extension directly only to have a go to voicemail. Every time I’ve tried to speak to you about this issue in line with your terrible customer service. Still haven’t heard from you. I’m taking my business to a different dealership could not even get a part number from your parts department was recycled through the system to three different people and eventually it was hung up on can’t make it up.!!!! After I complained about the grease on my Jeep buzz detailed the jeep only to have my 15$ Jeep magnet disappear that no one has called me back about? Still waiting for your call??? Ask Heather or Buzz or the other manager who I spoke to today. They should know me by now I call couple days a week looking for help.

Sep 11, 2023 -

RGSJEEP responded

Actually Michelle we spoke today sorry didn’t see your name here. Did you fix my problem? Short answer is no. So we did speak……. Was treated poorly by your parts guy and recycled into phone system only to have it go voice mail agin.

Sep 18, 2023 -

RGSJEEP responded

Still haven’t resolved issue with service department, issue is persistent. Going to another dealer to fix and haven’t heard from service manager. I will continue to tell you go else where. This dealer gives zero respect to its customers and I have to go to different place to have their mistake fixed. Don’t trust them !!

August 24, 2023

Outstanding Customer Service. Stopped at dealership to schedule an appointment for routine maintenance and two recall repairs. Service Manager said if I had the time he would do t More

by jimcassidy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Scelzo
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August 24, 2023

Great service, the workers helped me a lot , and I’m happy with their service More

by javi_obando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Langford
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August 14, 2023

I was not told that I would be charged a3% surcharge if I used a credit card. I would have certainly used my debit card if I had been informed. More

by ritagable1
Recommend Dealer
No
Employees Worked With
Bernardo , Alicia Alonso
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Aug 15, 2023 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for bringing this to our attention. We are so sorry for the miscommunication you experienced in regard to our payment system. Please know we aim to be open and transparent with all our customers, and you should've been better informed about this extra charge. Should you have any additional questions/concerns, please email our Customer Care Manager, AnnaLisa Bautista, at lbautista@sansoneauto.com, so we can address them properly. We appreciate your time and business.

August 12, 2023

Friendly service advisors, clean waiting room and very thorough with the multipoint inspection. Also pretty cool to get a discount for a return customer. More

by earl0305
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Parrillo
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