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Sansone Chrysler Jeep Dodge Ram

Avenel, NJ

3.5
316 Reviews

98 Route 1

Avenel, NJ

07001

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316 Reviews of Sansone Chrysler Jeep Dodge Ram

July 13, 2024

they always take care of business and let you know what's wrong with the vehicle they have the cost is expensive but that's what that's the way of life you really want your vehicle running good by the More

by MJONES1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
July 11, 2024

Absolutely terrible experience. Dropped our car off for a recall and an ongoing issue. They had our car for over a week with zero communication. Zero phone calls back. When we final More

by Deputystew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the name
Jul 15, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Hi, Thank you for your feedback. We're sorry to hear about your recent experience with our service department. We understand how frustrating it must have been to be without your car for over a week without any communication and to have the ongoing issue remain unresolved. Please understand that this is not the level of service we aim to provide, and we'd like to make this right. When convenient, contact our Customer Care Manager, Taylor, at tpinter@sansoneauto.com, so we can speak directly on the matter. We look forward to the opportunity to regain your trust.

July 10, 2024

They claimed my car needed over $3,000 in parts (including a new computer) when all it needed was a $400 part. They also reinstalled one part incorrectly which caused several other issues before gi More

by Mike nj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Espara
Jul 12, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Hi Mike, Thanks for bringing this to our attention. We're sorry to hear about the issues you encountered with our service department. Your feedback is valuable, and we are reviewing this situation with our team to ensure it doesn't happen again. In the meantime, we'd like to learn a little more about what happened and assist you further. Please contact our Customer Care Manager, Taylor Pinter, at tpinter@sansoneauto.com. We appreciate your time and patience.

June 30, 2024

Great waiting room… Friendly service from Keri was top notch … Excellent service overall.. Will go back More

by robby6978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri
June 29, 2024

I had a great experience at this dealership. Keri was very courteous and got my car serviced on time. More

by mr8left@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri
June 17, 2024

Quick service in and out as scheduled! Took care of the problem on the first visit! More

by Maranosons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Lopes, James Langford, Matt Espara, Jason Patten
April 23, 2024

DON'T EVER TAKE YOUR CAR TO JEEP SANSONE SERVICE . .WORST SERVICE DEPARTMENT IN THE TRI STATE .NICK AND DAVE ARE THE WORST.CAR THERE OVER A WEEK FOR A RECALL AND PROBLEM WITH EMERGENCY BRAKE. THEY TOUC More

by Tacoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick and dave
November 04, 2023

I love Sansone Chrysler Jeep at route 21, it is close to my house and the staff is super friendly and professional. More

by Rosel1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard
November 01, 2023

I like Sansone but the service i recently had done was not as expected...oil change and tire rotation which was done except for one small detail someone forgot to tighten the lug nuts on the passenger sid More

by steve
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Langford
November 01, 2023

Great Service short waiting time very helpful nice people I had a recall on my car. More

by zippy59z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can't remember