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Sansone Chrysler Jeep Dodge Ram
Avenel, NJ
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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313 Reviews of Sansone Chrysler Jeep Dodge Ram
August 28, 2024
Easy scheduling for service. Polite and courteous employees smile and are eager to please the customer's needs and concerns with their cars. Polite and courteous employees smile and are eager to please the customer's needs and concerns with their cars. More
by Kevin P.
Employees Worked With
Keri Valdez in service and Maria Vogiazithakis in the parts department are outstanding !
August 19, 2024
Danny was very unprofessional and rude. The staff seems uninformed. I was offered a Lyft to work and was told when my vehicle is ready they will send a Lyft back. My vehicle was done and I The staff seems uninformed. I was offered a Lyft to work and was told when my vehicle is ready they will send a Lyft back. My vehicle was done and I was told they are unable to send me a Lyft due to the cost? Why not make it clear, that a ride back was not guaranteed. I would have stayed put, it was only a recall update. The day turned out a mess. I was stuck at work with no ride and my plans were to pick up my vehicle and pick up my daughter from dance class. None of that happened. It was a disaster using this location. More
by Meecedes
Employees Worked With
The gentle stated his name was Danny. I’m not sure if that was a fake name.
August 14, 2024
Do not take your car to this location, management and his staff will not treat you like a valued customer. Every time I visit this place it makes me wish I never purchased 2 Brand new Jeeps from this locatio staff will not treat you like a valued customer. Every time I visit this place it makes me wish I never purchased 2 Brand new Jeeps from this location. The service department here is so bad that the company itself is losing a lot of money because they refuse to read these complaints and fire the people who cost more than they make.from management down to his staff needs to be replaced, im never happy leaving there . They act like they own the business. My brand new Jeep gives me nothing but grief because of the service department and there lazy mechanics , always saying nothings wrong so they don’t have to work. More
by Russell_kinard
Employees Worked With
Marcel
July 13, 2024
they always take care of business and let you know what's wrong with the vehicle they have the cost is expensive but that's what that's the way of life you really want your vehicle running good by the what's wrong with the vehicle they have the cost is expensive but that's what that's the way of life you really want your vehicle running good by the dealer especially who makes it jeep wrangler sahara unlimited thank you for taking care of business yes it's expensive but guess what I'm thankful God bless you all thank you More
by MJONES1963
Employees Worked With
Manny
July 13, 2024
Service department is great. Alex was my advisor and she made sure I was taken care of my whole visit. In and out quickly. One of the service managers James even came out and ma Alex was my advisor and she made sure I was taken care of my whole visit. In and out quickly. One of the service managers James even came out and made me feel at home and made sure my trx was in good hands! More
by Efeistjr
Employees Worked With
James Nieves Alex Guadagno
July 11, 2024
Absolutely terrible experience. Dropped our car off for a recall and an ongoing issue. They had our car for over a week with zero communication. Zero phone calls back. When we final Dropped our car off for a recall and an ongoing issue. They had our car for over a week with zero communication. Zero phone calls back. When we finally picked our car up they still had not fixed the ongoing issue we are having. I'll be looking for another Jeep Service department. More
by Deputystew
Employees Worked With
Don't remember the name
July 10, 2024
They claimed my car needed over $3,000 in parts (including a new computer) when all it needed was a $400 part. They also reinstalled one part incorrectly which caused several other issues before gi (including a new computer) when all it needed was a $400 part. They also reinstalled one part incorrectly which caused several other issues before giving it back to me after I declined the repairs. After replacing the one $400 part and correctly installing the other part, everything worked fine. More
by Mike nj
Employees Worked With
Matt Espara
