Salerno Duane Chrysler Jeep

Solid front desk staff in service area. Clear instructions and expectation's of what was being done Clear instructions and expectation's of what was being done More

Easy to get appointments, friendly service and always does what they tell you they will do does what they tell you they will do More

Our recent experience leasing our new 2024 Jeep Cherokee was excellent and we would recommend to other customers. was excellent and we would recommend to other customers. More

Considerate of my busy work schedule and availability - they always give me an appointment time that works and are ready on time. Good communication. they always give me an appointment time that works and are ready on time. Good communication. More

Samantha and Jalen were terrific. Your website and email notification system is terrible. I receive emails prompting me to schedule a service when in fact I recently completed a servi Your website and email notification system is terrible. I receive emails prompting me to schedule a service when in fact I recently completed a service - no connection between your email promos and what your customers actually schedule (and spend) for service. It’s also impossible to schedule a service appointment online. There are no custom fields to explain what your car’s issues are. The service department is also booked out for so many weeks I can’t imagine how people would be able to get their car serviced by you in a timely fashion when they have a serious issue. I have never once received a coupon over email that I can actually use, despite spending thousands of dollars with SD on service over the years. In summary, you have great people working there and the quality of service I receive is great but your CRM software is antiquated and I wouldn’t be surprised if it’s negatively impacting your business. More

I don't remember the name of the guy who helped me but it was on Monday, 8/12. was on Monday, 8/12. More

Always a pleasant experience! The front desk and the receptionist are very helpful! Best regards The front desk and the receptionist are very helpful! Best regards More

Fabulous dealership. Everyone in the entire facility is dedicated to customer satisfaction. I’ve been buying vehicles for my entire family there since 1988. First Jeep Everyone in the entire facility is dedicated to customer satisfaction. I’ve been buying vehicles for my entire family there since 1988. First Jeep was from Chip Duane himself. Paul S. ensured I knew of all the models, and features were in the vehicle I selected. I’ve been buying our vehicles via Paul for about 20 of those years. He’s dedicated to makings sure we are totally happy. More

This has not been the smoothest car buying experience. I've had to sign the lease papers twice, there was damage to the car that needed to be repaired (tear in leather and paint chip) and bring the car I've had to sign the lease papers twice, there was damage to the car that needed to be repaired (tear in leather and paint chip) and bring the car back, and now there was confusion around buying out the lease and will need to sign the paper work a second time. Lots of back and forth on logistics for all of this stuff including confusion on pricing that took way too many communications to get a clear price. Pricing should be very clear and I shouldn't have to push to get things in writing versus it just being said out loud. More

Jim is the man! He’s easy to work with and will get you the best deal possible. Highly recommend! He’s easy to work with and will get you the best deal possible. Highly recommend! More