Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.3
154 Reviews
4.3

154 Reviews

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154 Reviews of Paul Bonilla

June 11, 2026

Dealership Rating
Employee Rating

Excellent service department. Good follow through and transparency. I highly recommend and will be back. More

by n.m.ward
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 10, 2026

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Was a helpful and friendly team. There was a scheduling delay, that was a little frustrating. Also, I would like if they washed the car when they service it. But the people were h More

by colin.smith
Service Price Transparency
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Recommend Dealer
Yes

May 30, 2026

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The people there are friendly, helpful and informative could’ve been a better experience they’re great More

by carol.barberio
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 01, 2026

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We're glad to hear our team was friendly, helpful, and informative. We appreciate your support and hope to see you again in the future!

May 30, 2026

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Salerno Duane is the best business. Always top notch on time and customer first. Never have issues More

by vlizza91
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Salerno, Matthew Fuchs

Jun 01, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review! We're glad to hear you've consistently experienced timely, reliable service and a customer-focused approach from our team. We truly appreciate your support and look forward to serving you again!

April 20, 2026

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Recall Service Appointment: didn't have part. I received a recall notice and made an appointment for this repair. After they had the car they notified me that they didn't have the part and would More

by smollens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 21, 2026

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We’re sorry for the inconvenience with the recall visit and the unexpected delay due to the part not being available at the time of your appointment. We understand how frustrating that can be, especially when you scheduled the visit in advance. We also appreciate your feedback about communication. A more direct and personal response from the service team is important, and we understand your preference to speak with a manager directly rather than automated replies. That will be shared with our team so we can improve how we handle follow-up and ensure clearer, more personal communication moving forward.

April 08, 2026

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Bought the car used but have been using them for service for years. It has always been a great experience. More

by Jim R
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2026

Salerno Duane Chrysler Jeep responded

We really appreciate your continued trust over the years! It’s great to hear that both your service visits and recent purchase experience have consistently been positive. Thank you for being part of our dealership family—we look forward to taking care of you for many years to come!

April 03, 2026

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Excellent service from me booking my vehicle in at short notice due to my oversight, to dropping off and getting it back with all the work done. Everyone at Salerno was very eager to help. More

by bgarrard1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs , William Carey

Apr 21, 2026

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We’re glad our team was able to help you on short notice and get everything taken care of smoothly from drop-off to completion. It’s great to hear you felt supported throughout the process. We appreciate your trust and look forward to helping you again in the future!

March 23, 2026

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Great service - quick and efficient - Jaylan is great! Keeps me updated and follows up after service is completed More

by patricia_shorrock
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 26, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the 5-star review! We're glad to hear your visit was quick and efficient. Jaylan is a vital part of our team, and we’ll be sure to share your praise regarding his excellent communication. See you next time!

March 10, 2026

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Employee Rating

Have a good customer service experience with them regarding issues with a recent car I purchased that was having issues. Both management and the service department were extremely responsive and worke More

by NICH815
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Salerno, Boris Aguirre

Mar 15, 2026

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience. We’re glad our management and service teams were able to respond quickly and work with you—and the other dealership—to help address the concerns with your recent purchase. Our goal is to make sure our customers feel supported every step of the way, and we appreciate you giving us the opportunity to make things right. Thank you again for your feedback and the 5-star review!

February 03, 2026

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I called about a recall on my Jeep more than a month ago. They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or More

by AndrewS
Service Communication
Recommend Dealer
No
Feb 13, 2026

Salerno Duane Chrysler Jeep responded

We’re very sorry to hear about the lack of follow-up regarding your recall. You should have received an update, especially after being told the part would be ordered. We understand how important recall repairs are and apologize for the delay and missed communication. Please contact our service management team directly so we can check the status of the part and schedule your appointment as soon as possible. We appreciate you bringing this to our attention and look forward to resolving it promptly.

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