Paul Bonilla

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We’re sorry for the inconvenience with the recall visit and the unexpected delay due to the part not being available at the time of your appointment. We understand how frustrating that can be, especially when you scheduled the visit in advance. We also appreciate your feedback about communication. A more direct and personal response from the service team is important, and we understand your preference to speak with a manager directly rather than automated replies. That will be shared with our team so we can improve how we handle follow-up and ensure clearer, more personal communication moving forward.

Salerno Duane Chrysler Jeep responded

We really appreciate your continued trust over the years! It’s great to hear that both your service visits and recent purchase experience have consistently been positive. Thank you for being part of our dealership family—we look forward to taking care of you for many years to come!

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We’re glad our team was able to help you on short notice and get everything taken care of smoothly from drop-off to completion. It’s great to hear you felt supported throughout the process. We appreciate your trust and look forward to helping you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for the 5-star review! We're glad to hear your visit was quick and efficient. Jaylan is a vital part of our team, and we’ll be sure to share your praise regarding his excellent communication. See you next time!

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience. We’re glad our management and service teams were able to respond quickly and work with you—and the other dealership—to help address the concerns with your recent purchase. Our goal is to make sure our customers feel supported every step of the way, and we appreciate you giving us the opportunity to make things right. Thank you again for your feedback and the 5-star review!

Salerno Duane Chrysler Jeep responded

We’re very sorry to hear about the lack of follow-up regarding your recall. You should have received an update, especially after being told the part would be ordered. We understand how important recall repairs are and apologize for the delay and missed communication. Please contact our service management team directly so we can check the status of the part and schedule your appointment as soon as possible. We appreciate you bringing this to our attention and look forward to resolving it promptly.

Salerno Duane Chrysler Jeep responded

Thank you for your kind words! We’re glad our team kept communication clear, thoroughly explained the areas that needed attention, and provided friendly service throughout your visit. We appreciate you trusting us with your vehicle and look forward to assisting you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for your kind words! We’re thrilled to hear our team consistently provides professional, reliable service and gets you back on the road quickly. We appreciate your trust and loyalty!

Salerno Duane Chrysler Jeep responded

Thank you for the kind words and recommendation. We’re glad to hear you had a positive experience and that our team provided dependable service and clear communication. It means a lot to know you’d trust us for both service and a future vehicle purchase. We truly appreciate your support and look forward to assisting you again down the road!

Salerno Duane Chrysler Jeep responded

Thank you for the great feedback! We’re pleased to hear you received excellent service and that our front desk team made a positive impression. Matthew and Will will be glad to know their professionalism and courtesy stood out, along with the team at the drop-off area. We appreciate you taking the time to share your experience and look forward to assisting you again.