Salerno Duane Chrysler Jeep

Horrible experience. ..dropped our commercial Promaster truck off on the scheduled day and the truck was not looked at for a month. I was told that there was only one ind ..dropped our commercial Promaster truck off on the scheduled day and the truck was not looked at for a month. I was told that there was only one individual that looks at transmissions (REALLY?). Communication was awful, I never received a call to let me know the status and whenever I called no one ever returned my call. I didn't get the work done at this place as I was afraid it would take another month to get the truck back. More

The service team was helpful and everything was done on time and as quoted. They also offered an uber ride to work. time and as quoted. They also offered an uber ride to work. More

Very seamless process. Very helpful and knowledgeable. I don’t have 15 more words to type. Thanks Very helpful and knowledgeable. I don’t have 15 more words to type. Thanks More

Purchased a brand new Jeep, and Boris couldn't have been more helpful. He wasn't pushy. He wasn't tricky or slippery. Recommend this dealership highly. more helpful. He wasn't pushy. He wasn't tricky or slippery. Recommend this dealership highly. More

Salerno Duane had a friendly staff and made buying our new Jeep an easy experience new Jeep an easy experience More

This dealership is 1st Class across the board! ! Whether sales or service, my experiences are always excellent. ! Whether sales or service, my experiences are always excellent. More

Easy drop-off, timely service and phone call to ensure agreement on recommended service. Even advised some services were not needed yet. agreement on recommended service. Even advised some services were not needed yet. More

Completely explained what needed to be down to my Jeep Warranty work but parts backordered Warranty work but parts backordered More

Excellent job. Very detailed and helpful without any pressure. Highly recommend when you looking to purchase your next jeep. Very detailed and helpful without any pressure. Highly recommend when you looking to purchase your next jeep. More

Was charged a hold on my credit card which was not applied to my vehicle purchases and still have yet to receive a refund. Was charged first months car payment on one of my purchases after I put 5k do applied to my vehicle purchases and still have yet to receive a refund. Was charged first months car payment on one of my purchases after I put 5k down, after the transaction was completed. That payment was then never applied or credited back to me and when I questioned it because I paid that same 1st months payment to Jeep 1 week after receiving my car Sal told me don't tell me how to do my job I don't tell you how to do yours then all of a sudden when he looked into it not taking my word at face value said this never happens but still have yet to get that credit back. Cesar was a nice guy but sold me on a truck missing equipment I wanted, told me he would take care of me on aftermarket parts gave me a fair price but then told me I had to install it myself but would get back to me on the Monday after my purchase to to what he can do which is now a month later and still no call no resolution. Bought 150k of cars, owners son was a gentlemen but finance mangers are arrogant and need a lesson in customer service. All and all disappointing experience for a small family style dealership. More