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SVG Urbana

Urbana, OH

Overview
Employees
Reviews
Vehicles
4.6
49 Reviews
At SVG Urbana LLC, our entire team works together to provide you with the ultimate Chevrolet, GMC shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again.
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1100 Scioto St.

Urbana, OH

43078

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Showing 49 reviews

July 29, 2026

had an issue, they never came up with a solution nor does the business answer the company phone. better customer service needed badly. im sure a solution wont be found More

by kileycaldwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sara Laillier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

SVG Urbana responded

Kiley, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 14, 2026

Staff was very helpful very knowledgeable and friendly. They definitely went above and beyond to satisfy my needs and wants More

by stewartje2379
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Laillier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

SVG Urbana responded

We’re glad our team’s expertise and friendly approach helped you find the right used Ram. It means a lot to hear they went above and beyond to address your needs and wants. We hope to assist you again whenever you need us.

July 14, 2026

Great experience buying a used car! ! In and out in just under an hour. Bob Lindsey is an awesome salesperson. The dealership was very clean. More

by stanleywmarquardt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Lindsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Laillier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

SVG Urbana responded

Thank you for choosing your Volkswagen Tiguan and for sharing your five-star experience. We’re glad Bob guided you through the process in under an hour and that our showroom’s cleanliness stood out. Enjoy your Tiguan, and we look forward to seeing you again.

July 14, 2026

Pleasant and knowledgeable customer service representative. Service Department made sure to double check my decision on what I wanted by sending pictures. Then sent additional photos with More

by batthomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

SVG Urbana responded

We’re delighted you appreciated our team’s thorough photo updates and patience while servicing your GMC Canyon. It’s great to know the partial install preview helped you feel confident in your decision. We’ll share your kind words with Trina and the entire service department.

July 13, 2026

The staff is always friendly. The service is always great. If there is ever any problems they are happy to help make it right!! More

by cbeam1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cayot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

SVG Urbana responded

We’re delighted our team provided friendly support and quality service during your Chevrolet Tahoe maintenance. It’s rewarding to know we could address any concerns and keep your Tahoe running smoothly. Thank you for your continued trust in us.

July 10, 2026

Put the wrong gear oil in my truck and destroyed the rear diff in my truck. Would not pay for repairs. Horrible place More

by coder_bc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ellen Rhoades
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trina Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Lyon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

SVG Urbana responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 08, 2026

The service was great. I was welcome with a smile and Jordan Cayot informed about what extra service was needed on my SUV. Job well done. More

by rudell.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Cayot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

SVG Urbana responded

We’re delighted to hear about your positive service experience with your Buick. It’s great that you felt warmly welcomed and that Jordan clearly explained the extra work needed. We look forward to assisting with your Buick again.

July 07, 2026

Outstanding customer service. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. More

by hnmutt22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cayot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2026 -

SVG Urbana responded

Thank you for highlighting our technicians’ work on your Chevrolet Equinox. We’re glad the service was completed promptly and appreciate your recommendation.

June 26, 2026

Both Sean and Trina dis a great job. Jerry is doing an outstanding job mentoring these folks More

by thowell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2026 -

SVG Urbana responded

Thank you for recognizing Sean and Trina’s excellent work and Jerry’s mentorship. We’re pleased your GMC Yukon service went smoothly. We look forward to assisting you again.

June 26, 2026

Friendly people and overall a great experience. Great employees to have working for you. Continue the great service. More

by ytcline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Capers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trina Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cayot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2026 -

SVG Urbana responded

Thank you for trusting us with your Chevrolet Silverado 1500 service. We’re glad our team’s friendly approach and attention to your needs resulted in a positive experience.

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