Trina Brown
Trina Brown at SVG Urbana

Trina Brown

Service Advisor

SVG Urbana

1100 Scioto St.
Urbana, OH 43078

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4.6
11 Reviews
4.6

11 Reviews

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11 Reviews of Trina Brown

July 14, 2026

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Employee Rating

Pleasant and knowledgeable customer service representative. Service Department made sure to double check my decision on what I wanted by sending pictures. Then sent additional photos with More

by batthomp
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

SVG Urbana responded

We’re delighted you appreciated our team’s thorough photo updates and patience while servicing your GMC Canyon. It’s great to know the partial install preview helped you feel confident in your decision. We’ll share your kind words with Trina and the entire service department.

July 13, 2026

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Employee Rating

The staff is always friendly. The service is always great. If there is ever any problems they are happy to help make it right!! More

by cbeam1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2026

SVG Urbana responded

We’re delighted our team provided friendly support and quality service during your Chevrolet Tahoe maintenance. It’s rewarding to know we could address any concerns and keep your Tahoe running smoothly. Thank you for your continued trust in us.

July 10, 2026

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Employee Rating

Put the wrong gear oil in my truck and destroyed the rear diff in my truck. Would not pay for repairs. Horrible place More

by coder_bc
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Ellen Rhoades, Sean Lyon

Jul 13, 2026

SVG Urbana responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 07, 2026

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Outstanding customer service. Technicians are top notch. Everything was completed in a timely manner. Would recommend this service department to anyone. More

by hnmutt22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

SVG Urbana responded

Thank you for highlighting our technicians’ work on your Chevrolet Equinox. We’re glad the service was completed promptly and appreciate your recommendation.

June 26, 2026

Dealership Rating
Employee Rating

Both Sean and Trina dis a great job. Jerry is doing an outstanding job mentoring these folks More

by thowell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Capers, Sean Lyon

Jun 26, 2026

SVG Urbana responded

Thank you for recognizing Sean and Trina’s excellent work and Jerry’s mentorship. We’re pleased your GMC Yukon service went smoothly. We look forward to assisting you again.

June 26, 2026

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Friendly people and overall a great experience. Great employees to have working for you. Continue the great service. More

by ytcline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Capers, Jordan Cayot

Jun 26, 2026

SVG Urbana responded

Thank you for trusting us with your Chevrolet Silverado 1500 service. We’re glad our team’s friendly approach and attention to your needs resulted in a positive experience.

June 24, 2026

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Employee Rating

Friendly people and overall a great experience. Decent waiting area and didn't take to long More

by shawnc38m
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

SVG Urbana responded

We appreciate you taking the time to share your thoughts on our friendly team and comfortable waiting area. We’re glad your Chevrolet 2500 service was completed efficiently. If you need anything else, Trina is here to help.

June 22, 2026

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SVG Urbana was able to get my vehicle in as soon as I called and completed my repairs in a timely manner. More

by paul.chajkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Capers, Jordan Cayot

Jun 22, 2026

SVG Urbana responded

Thank you for letting us know how quickly we scheduled your Chevrolet Colorado service and completed the repairs. It’s great to hear our technicians provided efficient care. We look forward to assisting with your Chevrolet’s future maintenance.

June 01, 2026

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Employee Rating

I was quoted a lower number than what bill ended up being and they honored the price anyway More

by jwparrott88
Recommend Dealer
Yes

Other Employees Tagged: Dillon, Von Deylon

Jun 01, 2026

SVG Urbana responded

Thank you for sharing your experience. We’re glad our service team honored your original estimate on your Chevrolet Silverado 1500. Trina will be pleased to know you appreciated her assistance.

April 23, 2026

Dealership Rating
Employee Rating

Excellent customer service, very friendly & caring. Service department employees were knowledgeable, prompt, and thorough. Service area was clean and well kept. More

by jmann252000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Capers

Apr 23, 2026

SVG Urbana responded

It’s wonderful to hear that our team’s friendly and caring approach, along with knowledgeable and prompt service, made your visit great. We’re also glad the service area’s cleanliness stood out. Thanks for trusting us with your GMC Acadia; we look forward to your next visit.

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