Russell & Smith Ford

Great people The Service advisor Drew was great. I’ve always had pretty decent advisors, they are always willing to work with you when they hit you with the bad ne The Service advisor Drew was great. I’ve always had pretty decent advisors, they are always willing to work with you when they hit you with the bad news. It’s alway more wrong with the car then expected and always more money then you are willing to pay. So they will help you with which problem can’t wait and which can. Customer for 20 years. More

Russell & Smith Ford SUCKS They wasted my time. Led me along, and demanded that I give them additional information before they would even give me an idea how much a Transit Conn They wasted my time. Led me along, and demanded that I give them additional information before they would even give me an idea how much a Transit Connect XLT would cost, or even what the availability was. Then sales guy Tiggle or Tibblet or whatever told me that he had better things to do than talk to me. And whoever the owner is that answers these complaints with xxxxxxxx generic “it’s too bad that you don’t like us ...” responses, save your breath so you can stomach the stench from your stinking rotten dealership. More

Passenger Air Bag replacement I was told it would take a week to get the air bag, then got a call the very next day, Bryan Foster said it wouldn't take long and I was in and out in I was told it would take a week to get the air bag, then got a call the very next day, Bryan Foster said it wouldn't take long and I was in and out in no time. More

Awesome Service! Drew Bethel was amazingly awesome. He explained every detail of services needed on my vehicle, and made sure that I was okay with the recommendations Drew Bethel was amazingly awesome. He explained every detail of services needed on my vehicle, and made sure that I was okay with the recommendations and the prices for every repair. He even secured a rental vehicle for me so I would not be inconvenienced since they had to keep it overnight. Drew was very detailed, professional, yet personable. I've also dealt with Sergio in the past, and he was also very detailed, professional, yet personable as well. Connie Ford is phenomenal! She knows how to get the job done! I've had nothing but exceptional service when I've come to Russell and Smith Ford! Portia Ervin More

Exceeded expectations Thank you for a great experience. Sergio was the best! I will use you for all of my service needs. I’m a first time customer. Thank you for a great experience. Sergio was the best! I will use you for all of my service needs. I’m a first time customer. More

warning lights Came in before 7 AM and we were met outside immediately to find out what we needed and to take our car. Bryan Foster did a great job once again with Came in before 7 AM and we were met outside immediately to find out what we needed and to take our car. Bryan Foster did a great job once again with our vehicle and customer service. More

Great service!!!!! Thanks Lance !!!!!! I was scheduled at 7 am . I was there early (630) . Lance checked me in early . & my SUV was ready the same day. Thanks for the great service! I was scheduled at 7 am . I was there early (630) . Lance checked me in early . & my SUV was ready the same day. Thanks for the great service! More

Restored my faith in Ford I brought my truck in for some warranty repair and recalls. I tried to take my truck first to Joe Myers Ford and was not at all happy with the lack o I brought my truck in for some warranty repair and recalls. I tried to take my truck first to Joe Myers Ford and was not at all happy with the lack of care to handle my issue in a timely manner and the rudeness with which I was greeted with. I then tried to take my truck to Tomball Ford. Again, same issues, they wanted me to schedule an appt. The second time I called, I never received a call back. I finally made the trip over to Russell and Smith and Bryan Foster was an EXCELLENT service provider!!! He went above and beyond to make sure I was handled in a timely manner and I knew exactly what was going on with my vehicle at all times. Bryan worked around my schedule so I could continue to take care of my work duties and my family. Additionally, he went above and beyond and was able to help rescue my daughters ring that had gotten lost behind a panel. Until this experience with Bryan, I was questioning whether I would own another Ford after my experience with the other 2 dealerships. More

Super fast and great service My service was scheduled and executed flawless. And the POC contacted me to explain about the details of the service and set the pick up time. My service was scheduled and executed flawless. And the POC contacted me to explain about the details of the service and set the pick up time. More