Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
661 Reviews of Russell & Smith Ford
October 10, 2018
Easiest Car Buying Experience I've EVER Had! Seriously... I've had the run-around at lots of dealerships and that just wasn't the case with Russell & Smith Ford. The time we spent at the dealersh Seriously... I've had the run-around at lots of dealerships and that just wasn't the case with Russell & Smith Ford. The time we spent at the dealership was very short but successful. Most of the communications were very convenient. We sent texts and emails to get everything setup. The only time spent at the dealership was when we test drove the car, learned about it's cool features while sitting in the car, then went to financing. There was no back and forth since pricing was spot on. Lorena & Rishi were informative and at no time did we get the "sleazy skeezy car salesman vibe" from anyone there. My husband is rather uncomfortable in these types of situations, and his tolerance for the run-around is non-existent. He was at ease through the entire process. More
by quatphysh
Employees Worked With
Lorena Aguirre, Rishi
October 08, 2018
The best in the business Spoke to Jennifer the service writer she got me taking care of fast quick end up meeting the service manager Shane Worsham one over a few things about Spoke to Jennifer the service writer she got me taking care of fast quick end up meeting the service manager Shane Worsham one over a few things about my truck Was a great experience More
by Maples247
Employees Worked With
Jennifer , Shane Worsham
October 07, 2018
A++++ I will come back to this dealership every single time because of Keith and Bryan in service. They are hardworking, personable employees who strive to I will come back to this dealership every single time because of Keith and Bryan in service. They are hardworking, personable employees who strive to not only get things done quickly but go above and beyond to make your experience great including trying to get to know every customer personally. I know this business must not be easy as people who’s cars have broken down can get very frustrated with the person on the other end but these two are wonderful and professional every time. 10/10 recommend. Thank you More
by Nurselana_
Employees Worked With
Bryan Foster, Keith Black
October 06, 2018
2015 Ford F-150 w large service ticket I had written a long paper list of issues (10+) I was having with my 2015 F150 that would of given any regular service advisor a huge headache and nig I had written a long paper list of issues (10+) I was having with my 2015 F150 that would of given any regular service advisor a huge headache and nightmares. Keith Black took it as a professional challenge to make sure they would all be taken care of.... and they were. Keith was very knowledgeable and more importantly could multitask these issues with 100% resolution. I’m now going to purchase a Ford premium extended warranty and continue using your dealer for future repairs 100% due to this experience. I have been to plenty of area Ford dealers and will now use R&S as my main spot. More
by Juan G
Employees Worked With
Technician that walked to my truck and explained repairs with Keith. Sorry I forgot his name. Was very detailed and articulate. , Keith Black
October 05, 2018
Oil Change & Tire Rotation First time in awhile I got top notch service in the oil change department. Drew was very helpful and kept me informed throughout my visit. Also, made First time in awhile I got top notch service in the oil change department. Drew was very helpful and kept me informed throughout my visit. Also, made sure to get it finished in a timely manner. More
by SALker34
Employees Worked With
Drew Bethel
October 05, 2018
Oil Change Lance was very helpful and friendly. Excellent and rapid service. Very happy to have been treated with great service and to get my vehicle serviced wi Lance was very helpful and friendly. Excellent and rapid service. Very happy to have been treated with great service and to get my vehicle serviced within good time. More
by Lydsmaestas
Employees Worked With
Lance Armer
October 01, 2018
Dishonesty and costly. DO NOT DO BUSINESS WITH THESE PEOPLE. PLEASE READ. I had taken my 3 year old truck in for service, because I have the Ford service package, and th DO NOT DO BUSINESS WITH THESE PEOPLE. PLEASE READ. I had taken my 3 year old truck in for service, because I have the Ford service package, and this was the closest Ford dealership to my home. When I got it back it back the last time, they didn't wash it as normal, and they parked it in a way that they don't normally (they didn't pull it into the pick up area, they parked it so the front end was up against a wall of the dealership's garage). I was in a hurry, so I wasn't concerned about the wash. I took the truck home and found that the front end had been marred, with scratches to the grill, large scratches on the front end and hood, and the front fascia pushed out of alignment. There was no damage to the front bumper, so it was clear to me that no other vehicle had caused the damage. I had a dashcam in my truck, but when I went to receive the memory card, I found that the camera had been damaged, as if the person who damaged the truck tried to remove the memory card from the camera. The camera was no longer functional. I called the dealership and received no response, so I drove down there and met with the service manager, Shane Worsham, who stated he would review the security video of the vehicle pulling into the dealership to ensure the damage was not there when I pulled into the dealership. He told me he would be out of town for a week, but he would follow up with me upon his return. A week and a half later, I had not heard from Shane, so I called him, and he told me he had totally forgotten about me. He stated that he would get back to me soon. After playing phone tag, he got in touch with me ar the beginning of the third week to let me know that they couldn't really tell if the damage was the or not in the video. I explained to him again that the damage could not have occurred anywhere else due to nature of the damage. Shane did not offer to repair the damage that his service personnel caused to my vehicle. Now, after playing for a Ford service package to take care of my vehicle, Shane's team is forcing me to lay for damaged they caused out of my own pocket. How dishonest can a car dealership be? I'm not sure, but Russell & Smith Ford is the absolute worst one I have dealt with. If you want quality service for your vehicle, DO NOT DO BUSINESS WITH THESE PEOPLE. More
by Rob S
Employees Worked With
Shane Worsham
October 01, 2018
Great Experience I noticed that the air conditioner in my F-150 was making a constant clicking noise. After a quick search, I read that it was related to the Blend Do I noticed that the air conditioner in my F-150 was making a constant clicking noise. After a quick search, I read that it was related to the Blend Door Actuator. I called Russell & Smith and spoke with Bryan. Explained what I had read and he told me to bring it on by so that they could check it out. I dropped the car off the following morning, they had a shuttle which took me to work, and within just a couple of hours I received a call from Bryan advising the issue had been fixed. More
by Wes C
Employees Worked With
Bryan Foster
September 30, 2018
Exceptional Service the service department is always very attentive to my service needs on my Ford F-150. Abraham my service advisor was nice and took care of everything the service department is always very attentive to my service needs on my Ford F-150. Abraham my service advisor was nice and took care of everything More
by Desi A.
Employees Worked With
Abraham Nino
September 29, 2018
Very personal and thorough service and timely. I went in for routine service and it was done well with professionalism and great knowledge of the vehicle I have and timely. I went in for routine service and it was done well with professionalism and great knowledge of the vehicle I have More
by Felix14
Employees Worked With
Eric Gonzalez
