Back

Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

not yet
rated
152 Reviews

152 Reviews of Russ Darrow Toyota of West Bend - Service Center

Sort by
November 18, 2021

Great service for getting my schedule maintenance done. Service department awesome. Very clean dealership. Very friendly and helpful at the service department. More

by djdielsdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

wow!! what a nice review...we greatly appreciate!! danny shutts, gm

November 16, 2021

Very efficient sign in process including drop off service. Car was ready when promised. Courtesy call for pickup was appreciated. More

by jswanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for the 5 stars!! danny shutts, gm

November 16, 2021

Did a good job with service, but it took 1 hour and 40 minutes to complete! I will say they made it right in the end! More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for bringing to my attention...will continue to hire enough staff to meet the needs!! danny shutts, gm

November 08, 2021

Russ Darrow Toyota West Bend has been servicing my Toyota since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have More

by timgulley2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thank you so much Time for the great review!! danny shutts, gm

October 28, 2021

Professional personal experience! I drive quite a few miles out of my way to take advantage of this dealership. More

by DJDurmick
Recommend Dealer
Yes
Employees Worked With
Danny Shutts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

The service department was very friendly and answered all of my questions. My appointment took less time than was estimated. More

by Stuckyman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2021

Great, fast and friendly service! All questions were answered 🙂 Thank you all For being helpful! More

by Ani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abbey Lundberg
October 01, 2021

I have always had great customer service in the repair area here, regardless of the personality that accepted my car. My comments are listened to, not talked down. More

by Tdcrs4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail
September 29, 2021

More than pleased at the speed and efficiency in which work was completed and even more so when it was determined to be part of a recall that I was unaware of More

by Aslrreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jones
September 26, 2021

We were just there for an oil change. Turns out my daughter in LA was in the process of buying a used Rav4 at a used car lot and called me for advice. while we were there. A very helpful salesman help More

by Jongabriesle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not shire