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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
312 Reviews
Call Service Center (262) 292-9666

312 Reviews of Russ Darrow Toyota of West Bend - Service Center

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May 16, 2025

How come a 20 second recall takes one hour? It's a recall for a new hitch cover that comes off in 3 seconds. It takes one hour to put the new one on More

by Timmy4runner
Recommend Dealer
No
Employees Worked With
Ryan Knepprath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knepprath
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May 20, 2025 -

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2025

They got me in same day and took care of the issue in a short time. More

by prauenbuehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2025

Rob Martin was tremendous. He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment beca More

by Grafton716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2025

Very accommodating, polite and friendly The service video was excellent and waiting area nice. Rob did a great job of explaining the service More

by rtzabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

May 14, 2025

Service and customer service was excellent! Everything checked out fine and it was finished in no time More

by JEANANDRSON1324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2025

The service team at Russ Darrow Toyota in West Bend does a great job. Thanks for keeping my car in shape. More

by P McK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2025

Scheduling was easy and the work was performed during the allotted time It was fine More

by Lisa@MuellerHeating.com
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg
Report | Print
May 05, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2025

This was not good service for a oil change. The following morning, I had a puddle of oil on my garage floor. Went back to the Service Dept. and they deterimned the nut wasn't tightened at all More

by wenzelk
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Abigail Lundberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2025

Very efficient service. I was out of there within 1 hr.. as told. The staff in front by the waiting area were very friendly and polite. Very good experience. More

by pmeyer.kmhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2025

Quick and easy. Had to see if car is leaking oil. Determined it might be a issue with the tech not possibly putting in enough oil on oil change More

by SMITHMELANIE398
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg
Report | Print
May 03, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

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