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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

4.6
311 Reviews
Call Service Center (262) 292-9666

311 Reviews of Russ Darrow Toyota of West Bend - Service Center

Sort by
May 31, 2025

W Quick and friendly service. Will go back again. Have a great and blessed day . More

by dkbarber6040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 30, 2025

My work was finished quickly. Abigail did a great job explaining the data I received. And the coffee was gooood, ha! More

by Eapoehlman
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg
Report | Print
May 30, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2025

Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you More

by igiehonwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frymark Danielle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2025

Great service, quick, and clear update on the overall health of my vehicle! Would definitely go back More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

May 25, 2025

When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove More

by Kinch
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Gagliano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Russ Darrow Toyota of West Bend responded

Kinch, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2025

Nice to work with No Everything went fine and I am done with the this now More

by PJRAM9
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Martin
Report | Print
May 24, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 21, 2025

Quick, clear and thorough, well done! Nothing to improve on in my eyes. Thank you! More

by DLADD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

May 20, 2025

Russ Darrow Toyota has always been a reliable dealership when we have had automotive needs. More

by tkmell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 17, 2025

My oil change and tire rotation were done in 20 minutes. Staff was ver friendly More

by engel_family
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2025 -

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

May 16, 2025

How come a 20 second recall takes one hour? It's a recall for a new hitch cover that comes off in 3 seconds. It takes one hour to put the new one on More

by Timmy4runner
Recommend Dealer
No
Employees Worked With
Ryan Knepprath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knepprath
Report | Print
May 20, 2025 -

Russ Darrow Toyota of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

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