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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
785 Reviews

2700 W Washington Street

West Bend, WI

53095

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Showing 785 reviews

January 09, 2022

My wife and I cannot say enough praise, and appreciation about Darrow Toyota West Bend. Our experience at the dealership was nothing but fantastic. Everyone we met, and worked with made our visit a pleasure More

by Dano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Zurakov, Saleman, Danny Shutts, Matthew Buettner
January 08, 2022

They are courteous, observant, and prompt; they explain things and answer my questions. They go out of their way to accommodate my limited walking ability, by parking my vehicle close to the building in a More

by Sallie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
January 07, 2022

Friendly staff and thorough. I appreciate you all getting me in as soon as possible. I was hopi g the car wash was open, but I guess not. More

by Rogerscap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female in the service dept. that started at 0730, Danny Shutts
Jan 12, 2022 -

Russ Darrow Toyota of West Bend responded

thanks Roger!! danny shutts, gm

January 06, 2022

Very friendly greeting. Professional workers. Thorough service. Very helpful explaining what was done to the vehicle. More

by Scooter1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
Jan 07, 2022 -

Russ Darrow Toyota of West Bend responded

thanks for thenice review!!danny shutts,gm

January 03, 2022

Their service and service department were wonderful. They treated me well and took care of my car. More

by eduventure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Jan 07, 2022 -

Russ Darrow Toyota of West Bend responded

thanks!! danny shutts, gm

December 28, 2021

Daniel Rouse did an excellent job taking care of my Camry's needs. He is very knowledgeable about the technical needs, especially the needed ECM update. He also did a gr8 job of keeping me updated a More

by Eapoehlman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thank you so much!! danny shutts, gm

December 27, 2021

Very Courteous and polite. Quick service and clean once it’s done. Made it a pleasant experience More

by mikekoput
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Martin
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks Mike!! danny shutts, gm

December 19, 2021

Great service! Wish you would drop the 3.5 % fee for credit card use. Friendly staff More

by dpetritz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for the heads up...always looking to give a better experience...danny shutts, gm

December 17, 2021

Very happy with the knowledge of Dan and time he took with me. Also the honesty of what he explained to me. More

by vstockfish105
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks!! danny shutts, gm

December 16, 2021

Jordan Seagren and his staff are so efficient and courteous we will never take our vehicle anywhere else for maintenance More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Seagren and Christopher Jones
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

we agree Jordan is great!! danny shutts, gm

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