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Russ Darrow Toyota of West Bend
West Bend, WI
967 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 967 reviews
June 04, 2025
I have my 2016 Toyota serviced here so I was looking for a place to have my Ford Explorer serviced due to losing my trust at the Ford dealership I had been dealing with. Had stopped in last week and talked a place to have my Ford Explorer serviced due to losing my trust at the Ford dealership I had been dealing with. Had stopped in last week and talked to Keith and have not been disappointed for one second. We discussed my issue and brought the vehicle in was treated extremely well and feel I made the right move. Thank you More
by Werner
Verified CustomerEmployees Worked With
June 03, 2025
You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filt when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filter myself and change. Is it not enough that I’m buying the overpriced filter from you? This will be the last time I come by you for service More
by Curtiskoth
Employees Worked With
June 03, 2025
Very friendly and had my recall work done on my Toyota RAV4 in 30 minutes RAV4 in 30 minutes More
by engel_family
June 03, 2025
They failed to find the problem. There was no charge, so that is fair. But when I took the car back, the problem showed up again the next day when I was driving. Considering, the p There was no charge, so that is fair. But when I took the car back, the problem showed up again the next day when I was driving. Considering, the problem is a brake system failure, it is difficult to give a positive review. More
by deanwegner
Employees Worked With
June 03, 2025
Great for doing business over the phone. Janessa was very patient with me with some mind changing and lots of ? I have nothing but compliments Janessa was very patient with me with some mind changing and lots of ? I have nothing but compliments More
by JJBABE
Employees Worked With
Vanessa Rios
June 02, 2025
Great response time, able to buy a car in under 3 hours (includes test drive). (includes test drive). More
by JSPLINTER326
June 02, 2025
service was good. Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! More
by BBTREML
June 02, 2025
Polite, efficient, worked me in when I was able to come there, work done in time they predicted there, work done in time they predicted More
by judy_coyle
June 02, 2025
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. they said they were gonna do. I really appreciated the video walk-through of the inspection. More
by Wolverinemann
June 01, 2025
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More
by GROSS.KYLE.21
