Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,220 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Contact Dealership
View Awards

2700 W Washington Street

West Bend, WI

53095

Directions

By Type

Showing 1,220 reviews

April 03, 2026

Professional Seth was helpful and the work was done as expected And done on time More

by ADRICKEN
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Apr 03, 2026 -

Russ Darrow Toyota of West Bend responded

We’re pleased the service on your Toyota RAV4 was completed on time and met your expectations. Thank you for recognizing our professional approach. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 02, 2026

He has awesome customer service skills He is very pleasant to work with Thank you More

by Tsmiller186
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
Report | Print
Apr 02, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for recognizing Jeremiah’s excellent customer service. It’s great to hear he made your service visit for your Toyota Prius c pleasant. Let us know if you need any further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2026

Professional, knowledgeable, completed in a reasonable timeframe. Would highly recommend . Great customer service quality product. More

by gjamrozy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for recommending us. We’re glad our team handled your Lexus LX 450 with professionalism and knowledge and completed the service promptly. We appreciate you highlighting our customer service and the quality of our work. Mitchell Darrow mitchell.darrow@russdarrow.com

March 30, 2026

I came in last week to purchase the vehicle I was leasing. The process was very easy with the help from Janessa. More

by CINEZIE
Recommend Dealer
Yes
Employees Worked With
Mark Bechler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bechler
Report | Print
Mar 31, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for the five-star review. We’re glad the purchase process was smooth with our team’s assistance. Enjoy your used Toyota RAV4 and feel free to reach out if you need anything. Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2026

Was able to get service the next day, wonderful. Good hot chocolate and buttered popcorn. More

by gilbertglodoski
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
Report | Print
Mar 28, 2026 -

Russ Darrow Toyota of West Bend responded

Hello, thank you for the five-star feedback. We’re happy we could arrange your Toyota Camry service for the next day and that Jeremiah made your visit enjoyable with hot chocolate and buttered popcorn. Please let us know when you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2026

They did not complete my emissions test - very disappointed! Now I have to arrange for another appointment to get that done More

by Karen Lambie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEREMIAH PFLUGER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience, Karen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

Apr 02, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience, Karen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

March 25, 2026

Rob was very helpful and and the experience went very well Thank you for your help with my phone and you were very helpful More

by mic.schemelin
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Martin
Report | Print
Mar 25, 2026 -

Russ Darrow Toyota of West Bend responded

We’re glad Rob could guide you through the phone setup and make your Kia Sportage service run smoothly. Thank you for sharing your experience. We appreciate you choosing us for your service needs. Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2026

Very fast, efficient and professional. Technicians very kind and helpful. A+ experience. Carter Masters was very helpful and nice to work with. More

by 24willm
Recommend Dealer
Yes
Employees Worked With
Carter Masters
Report | Print
Mar 22, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for highlighting the fast, professional service you received on your Chevrolet Silverado 1500. We’re glad our technicians were helpful throughout and made your visit a positive one. Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2026

We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future. More

by eric-carlson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdel Montoya-Ardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2026 -

Russ Darrow Toyota of West Bend responded

It’s wonderful to know you’ve trusted us with multiple purchases and leases. We’re glad your used Toyota Corolla continues to give you confidence. We look forward to assisting you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

March 21, 2026

Everyone was friendly and service was reasonably priced and completed in a timely manner. The waiting room was also comfortable. More

by KATE.LEICHTLE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2026 -

Russ Darrow Toyota of West Bend responded

It’s wonderful to hear you found our team friendly, service pricing reasonable, and that your RAV4 was ready quickly in a comfortable waiting area. Thank you for the five-star rating and for trusting us with your Toyota RAV4 service. We look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
...
122