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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,191 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 1,191 reviews

February 12, 2026

I had an 11 am appt for tire rotation,I asked if they could check tire sensor light issue also. I was told id have to leave my car,as itd take a couple hours. More

by cj_wissmann
Recommend Dealer
No
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February 11, 2026

Mark nd Matt were great. The only issue was they are understaffed during the week and made for a very long day. Other than that the customer service was great and being short More

by omahacoastie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark and Matt met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 11, 2026

took truck in because there was a rattling and they said they fixed it and its still rattling. also my remote starter isnt working and instead of fixing it they went on and on about paying for an app More

by pastamike71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEREMIAH PFLUGER
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2026

The agreed upon rates and pricing were changed while doing paperwork without notice or discussion. The salesman took the key to my car without permission. More

by vanstonedw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Noah Luckiesh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan something
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February 05, 2026

Welcoming, thoughtful staff who try very hard to get to the bottom of the problem! This is where we always go with my vehicle! More

by kimgresenz
Recommend Dealer
Yes
Employees Worked With
Seth
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Feb 05, 2026 -

Russ Darrow Toyota of West Bend responded

We’re glad you found our staff welcoming and dedicated to resolving your vehicle’s issue. Thank you for trusting our team with your Toyota over the years. We look forward to assisting you again whenever you need us.

February 04, 2026

Tiffany was great. Appreciated the video. Her customer service is top notch. Tiffany is awesome! More

by DrKr
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Feb 05, 2026 -

Russ Darrow Toyota of West Bend responded

We’re delighted the video provided transparency for your Toyota Corolla service and that our team delivered excellent support. Thank you for the five-star rating and we look forward to assisting you again soon.

February 03, 2026

Great people to work with. They were very helpful and knowledgeable and we'er very happy to have been able to work with everyone to Darrow Toyota! More

by Gkoenig0
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Luckiesh
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Feb 03, 2026 -

Russ Darrow Toyota of West Bend responded

It’s fantastic to hear you found everyone so helpful and knowledgeable. We hope your new Toyota 4Runner brings you plenty of enjoyment. Noah and our team appreciate your feedback.

February 01, 2026

Oil was changed, tires rotated and mannerisms of all employees were pleasant Good job shop/customer service crew!!! More

by beckamarkgraf
Recommend Dealer
Yes
Employees Worked With
Saturday crew was amazing and completed the work within a timely manner
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Feb 01, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2026

Noah was extremely helpful and Cole was easy to work with in finance. Very happy with my purchase! More

by Shhhh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2026 -

Russ Darrow Toyota of West Bend responded

Here at Russ Darrow Toyota of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2026

Wonderful, Professional, I've been a customer for 10 years because this dealership represents the best in quality and customer satisfaction More

by marcia.erickson51
Recommend Dealer
Yes
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Jan 31, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

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