Russ Darrow Nissan of West Bend

I had such a great experience here! the service was quick and easy ,and I’ll definitely be telling all my friends about it the service was quick and easy ,and I’ll definitely be telling all my friends about it More

The dealership was friendly and knowledgeable about the products they where selling. Had a great time and will be back in the future for more purchases products they where selling. Had a great time and will be back in the future for more purchases More

Excellent customer service, great communication, fast service, very helpful, went out of their way to satisfy! service, very helpful, went out of their way to satisfy! More

The staff all were very responsive to our needs. When we walked through the door we were immediately greeted and they contacted Trinity to meet us. When we walked through the door we were immediately greeted and they contacted Trinity to meet us. More

Everyone was friendly and very accommodating with the purchase of my new Pathfinder. Thanks for everything. purchase of my new Pathfinder. Thanks for everything. More

Bought a car and they never went through it with me. I had to look everything up in the manual I had to look everything up in the manual More

very knowledgeable, easy to work with, very patient, and very helpful. He pointed out many options for me, i didn’t feel pressured at all which is great when looking at cars to fit into my budget very helpful. He pointed out many options for me, i didn’t feel pressured at all which is great when looking at cars to fit into my budget More

We recently purchased a used vehicle from Russ Darrow and are highly upset with my purchase. I was told my car was cleaned prior to us seeing it. It definitely was not. The smell of cigarette smoke was over are highly upset with my purchase. I was told my car was cleaned prior to us seeing it. It definitely was not. The smell of cigarette smoke was overpowering and during the test drive we found syrup in the glove compartment and coffee on the ceiling. I was told it would be cleaned that night before we came back to pick it up the next day. We were also told the car had been looked at. The following day the car still smelled, granted not as bad due to the ionizer running in the car when we arrived. We drove the car home and the smell increased and the car pulled greatly to the left needed an alignment. Later looking through the car we found several sources of mold throughout the car. We also found the spare tire was not secured in and burnt out lights were not changed. I asked to speak with a manager and I was told they would see who was available to talk to me and nothing. My husband called and we will see what they actually do. More

I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of course days later, no key fob. Now they tell me there is no second key fob and it will be 200 plus for me to have one made for the vehicle. Very dishonest people that work there and would never recommend this dealership to anyone. Edit: Mitch Darrow reached out to me and offered us a credit towards the purchase of a new key fob. Thank you so much Mitch for finding a resolution to this issue. More

Staff were professional, helpful, and courteous. Facility was clean and organized. Truly an excellent experience overall Facility was clean and organized. Truly an excellent experience overall More