Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Please let me preface my statement by saying that when I purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor w purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor were covered. As I discussed the oil change using my provided service coupon, I asked about my rear window wiper not working. I also asked about the life of the tires and what a new set would be. I was very clear that I was unwilling to pay for additional services not covered by maintenance package or warranty. I was told the tires were good but they could rotate them for me. No discussion was provided about a potential charge. I left and was alerted that the vehicle was ready. I was quite surprised to see a bill for $50 and questioned it. He said no parts were broken so I was responsible for labor charge of $12.90 and $40 for tire rotation. Dissapointed, I said it was a hard learned lesson and that I specifically requested no work proceed that would incurr any charges. Honestly and openly discussing costs up front is what should be done in every case. I understand that service is there to provide services, but I pre-paid for services when I wrote the check to include maintenance package and extended warranty. I shouldn't have to say this, but please be honest and forthright with your customers in every line item of every request. Also, when a customer's pissed off already for charges,it's in poor taste to state you would charge an additional 3.5% to use electronic payment. I will request up front estimate for any item discussed in the future. Although it won't be for anything that I usually do myself, and I have always done the general maintenance myself. More

No appointment. Just showed up, and asked for a oil change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I'm leaving for work in the morning). Ally, and Chris listened to what I needed, and the issue of the frame shaking bass cannon... It was in, and out in less time, than I thought. The service advisor ally went thru the inspection sheet with me ( It was nice to see an advisor who understands, and cares about my investment maybe as much as I do.lol). Truck was washed ( my clear coat thanks you), and I was out the door, and over to PetSmart. More

Service department has repeatedly given great service with knowledgeable service people and quality work completed. Service managers was friendly and work completed in the time promised. with knowledgeable service people and quality work completed. Service managers was friendly and work completed in the time promised. More

Great service! My Jeep was having a quirky electrical issue, but Chris helped me figure out what was causing it and now it’s fixed. I always know I’m in good hands with these guys. issue, but Chris helped me figure out what was causing it and now it’s fixed. I always know I’m in good hands with these guys. More

Awesome as always team are always happy and friendly knowledgeable and go the extra mile. Service team in back are quick and helpful explaining what they have done knowledgeable and go the extra mile. Service team in back are quick and helpful explaining what they have done More

Very good work done! Will take all my Amazon van there for warranty work. Very close to the station I’m located at. Thank you! for warranty work. Very close to the station I’m located at. Thank you! More

Service was terrific thank you!It was a recall issue on Service was terrific thank you! It was a recall issue on my Jeep. Jake, in the service depart, was very helpful. He understood what I needed and made Service was terrific thank you! It was a recall issue on my Jeep. Jake, in the service depart, was very helpful. He understood what I needed and made immediate accommodations to get the service completed. The pickup was very fast and efficient. Also I'd like to recognize the person who actually turned the screws. Thank you for the attention to detail! I appreciated the 'customer sanitary' station too. Everyone at Russ Darrow that helped me through this was A-Plus Gold Star. Thank you!! More

Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More

Felt Covid-19 safe and the service was completed quickly. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. More

Every problem I’ve had with my used van we purchased in March has been fixed. We have a warranty, but the Service team went beyond that to help us keep the van on the road. March has been fixed. We have a warranty, but the Service team went beyond that to help us keep the van on the road. More