Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

The service manager I worked with. Was top notch! I was already upset from the don miller jeep dealership. But with his sense of humor. His ability to address my problem and fix them. Was top notch! I was already upset from the don miller jeep dealership. But with his sense of humor. His ability to address my problem and fix them. Was just what you think when you think of jeep. Dependable, reliable and trustworthy. Hands down if I lived closer you'd get all my business just from that service manager alone. God bless and Semper Fi! More

Russ Darrow is a get place to buy cars, they treat you like family! Customer service is excellent! like family! Customer service is excellent! More

Very prompt with communication. Pricing is excellent and fair. Work compline time and with no issues. Pricing is excellent and fair. Work compline time and with no issues. More

Submitted an online inquiry through your chat to find availability for the service work. It said someone would call me. Two days later, after no one called, I just decided to go in and take my chances th availability for the service work. It said someone would call me. Two days later, after no one called, I just decided to go in and take my chances there would be availability. That website function is either broken or the follow up wasn't done. Both can be fixed. More

Took 3 days to complete MOST of the repairs. Still can't have passenger because of defective seat belt that can't get parts for but that's not the dealerships fault. Tire pressure overfilled b Still can't have passenger because of defective seat belt that can't get parts for but that's not the dealerships fault. Tire pressure overfilled by 6 lbs, no excuse for that. Then I couldn't find my car & wandered angrily around the lot looking for it. Rep said to push the panic button . . . seriously? Finally found in front lot with vehicles for sale. Really should know where they park vehicles for pickup. Then I had to take it back 2nd time for STILL defective tire sensor. After picked up the first time realized that steering wheel & seat heater no longer working (fine before it went in) . They claimed it couldn't have been anything they did (I call xx) & cost me ANOTHER $450. I will never go this dealership again (except for when seat belt comes in because it SHOULD be warranty) unless I have no choice. I'm looking for another local dealership for my next Jeep Cherokee purchase; if none around I will buy something other than Jeep. More

Dealership great. Extended warranty not so good. You expect when you pay for a warranty it would cover everything at 54,000 miles Extended warranty not so good. You expect when you pay for a warranty it would cover everything at 54,000 miles More

Chris Ziegler is a first class guy to work with in having your vehicle serviced. your vehicle serviced. More

Great service all times thanks for your support great service manager always great people even one thank you very much service manager always great people even one thank you very much More

Always friendly and will take the time to work with you and answer your questions and answer your questions More

They did everything I asked them to do and then some including washing the car. including washing the car. More