Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

The work that was completed by the service tech seems to be satisfactory at this time. The service writer was polite and informative. The dealer charges a minimum of $285 for a diagnostic fee, and then I be satisfactory at this time. The service writer was polite and informative. The dealer charges a minimum of $285 for a diagnostic fee, and then I was charged 170+ dollars for the 45 minutes it took to do the repair. I feel this is extreme. More

They did a great job. Quick and easy. Always an acceptable experience. And the work they did turned out fine Quick and easy. Always an acceptable experience. And the work they did turned out fine More

Dealership is the best around in my opinion. Staff is very helpful and does a good job. Staff is very helpful and does a good job. More

They had Great Customer Service! Will recommend to my friends and family! Thank You Aly! Will recommend to my friends and family! Thank You Aly! More

When serving customers, it is very nice but you guys when you estimate to price lover it is very expensive you estimate to price lover it is very expensive More

Always professional Always consistent Always Concerned has never disappointed me, treats the women in our family with dignity and respect never condescending. Fair pricing has never disappointed me, treats the women in our family with dignity and respect never condescending. Fair pricing More

I was happy they got me in since whoever took my appointment didn’t put it on the schedule. Brian did a great job and made it happen on a Monday morning at 8. appointment didn’t put it on the schedule. Brian did a great job and made it happen on a Monday morning at 8. More

Chris squeezed me in without an appointment I am thankful for this excellent customer service. for this excellent customer service. More

Warm welcoming atmosphere! We appreciate the customer hospitality area! As our vehicle is serviced, we appreciate the updates of suggested items to be considered currently or a We appreciate the customer hospitality area! As our vehicle is serviced, we appreciate the updates of suggested items to be considered currently or attention given, in the future. It provides us with security and comfort as we travel daily! Our bill (statement) is well detailed, which provides a complete account of parts and labor. This is why we utilize Russ Darrow! We purchased our 2021 anniversary edition from them new and have accrued 78,000 miles with total confidence in the excellent team at Russ Darrow. Thank each of the service managers whom facilitate our arrival with their smiles! More

Chris Ziegler IS the reason I have my vehicles serviced at RD-East. He knows vehicles, and which tech is best suited to work on them. at RD-East. He knows vehicles, and which tech is best suited to work on them. More