Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Had my Dodge Dart serviced this morning at Russ Darrow Dodge in Madison. Chris Ziegler was the service advisor that handled my service. Chris greeted me by name as soon as I entered the service departme Dodge in Madison. Chris Ziegler was the service advisor that handled my service. Chris greeted me by name as soon as I entered the service department and knew what service I had requested to be done. I had an oil change, tire rotation, cabin air filter, and a recall notice taken care of. I was in and out in less than an hour. I have always been impressed with the service and customer relation dealing with Chris. He is extremely knowledgeable and treats the customer with respect, all with a smile on his face. More

Stopped in for an oil change on Saturday morning. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. More

The service technician Chris is always warm and welcoming. He always goes out of his way to make the experience extremely pleasant. Thanks for the continued great service! welcoming. He always goes out of his way to make the experience extremely pleasant. Thanks for the continued great service! More

I won’t take my Jeep anywhere else. I drive 30 minutes to get to this dealership. There are other places to take it to that are closer to my house. I know the customer service I will get here and they will d get to this dealership. There are other places to take it to that are closer to my house. I know the customer service I will get here and they will do the work correctly. I haven’t ever had to worry about the work I have done. I’m happy to drive the 30 minutes! More

The service staff at Russ Darrow Jeep in Madison went beyond my expectations to get my Wrangler back on the road quickly, while minimizing disruption to my busy schedule! beyond my expectations to get my Wrangler back on the road quickly, while minimizing disruption to my busy schedule! More

They are always very good at making sure to make the work as painless as possible. They have given me rental cars where the work takes more than a day. as painless as possible. They have given me rental cars where the work takes more than a day. More

Excellent customer service. Steven Fassbender is the best. He took the time to explain everything in detail and answered all my questions. Love this place. best. He took the time to explain everything in detail and answered all my questions. Love this place. More

Called ahead for an appointment but it wasn’t needed. Rep told me when the least busy times would be. Great service, in and out told me when the least busy times would be. Great service, in and out More

Just not very friendly. Questions seem to be a hassle for service advisors. Maybe because my oil changes are still free from a new purchase?? service advisors. Maybe because my oil changes are still free from a new purchase?? More

Russ Darrow takes good care of my car. For a routine oil change they check the rest of the car to see if any other service is needed. And they return the car to me with a fresh wash! change they check the rest of the car to see if any other service is needed. And they return the car to me with a fresh wash! More