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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center
Madison, WI
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center
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April 25, 2019
Suspension replacement Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer great but Jeep warranty coverage less than impressive due to them not covering extra costs and parts replacement that were only incurred due to THEIR warranty issue due to rust. If it is a warranty issue (X-69 warranty bulletin) having to rip apart the rear is not my fault. Again the dealer was great and the people I was dealing with tried but Jeep just doesn’t really care More
by Bill
Employees Worked With
April 15, 2019
Worst Experience Ever Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. More
by ThompsonD0311/2401
Employees Worked With
April 13, 2019
Great to work with The salesman is great. No pressure. Offers to drive both my vehicles I purchased from him back and forth for service. I will be back The salesman is great. No pressure. Offers to drive both my vehicles I purchased from him back and forth for service. I will be back More
by Theo 18
Employees Worked With
March 27, 2019
Awsome Great service, worth the drive. Installed a air filter for free and washed the truck. Performed the service quickly and kept me informed, can’t ask fo Great service, worth the drive. Installed a air filter for free and washed the truck. Performed the service quickly and kept me informed, can’t ask for more than that. More
by Norton
Employees Worked With
March 10, 2019
Very professional From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. Love my Jeep. More
by Smokiesjeep
March 04, 2019
Fast Friendly Service I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try to upsell me on things I don’t want or need. Nice waiting area with free WI-FI, tv & plenty of other reading material. More
by Backwoods Barbie
Employees Worked With
Steven Fassbender
February 23, 2019
Blessing!!! Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 More
by Windycity
Employees Worked With
Alex Lallas David Leung
February 18, 2019
New tires and splash guards Easy purchase process, scheduling and pickup. Appreciated the knowledge of the service provider. They went out of their way to drive me to work afte Easy purchase process, scheduling and pickup. Appreciated the knowledge of the service provider. They went out of their way to drive me to work after I dropped off the vehicle early in the morning. Friendly, helpful, and pleasant customer interaction. More
by Nixx24
Employees Worked With
Steven Fassbender
January 31, 2019
Oil change It was good, it ended up a little quicker than I had thought. Staff was courteous & friendly. She explained that I could rotate tires next oil change. It was good, it ended up a little quicker than I had thought. Staff was courteous & friendly. She explained that I could rotate tires next oil change. More
by mapman54
Employees Worked With
January 24, 2019
Great friendly fast service Always friendly service; very competitive prices for my Jeep Grand Cherokee. Easy to schedule online appointments. Nice waiting area. Best Jeep dealer Always friendly service; very competitive prices for my Jeep Grand Cherokee. Easy to schedule online appointments. Nice waiting area. Best Jeep dealer in Madison WI. More
by AC
