Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Cost was less then quoted I took our minivan in for an oil change, at that time they also quoted a couple repairs ( hoses that showed wear ). We decided to hold off on the rep I took our minivan in for an oil change, at that time they also quoted a couple repairs ( hoses that showed wear ). We decided to hold off on the repairs at that time. 6 months later took it back in for another oil change and to get the repairs done. The price ended up being less then I was quoted. Chris in service said the repairs went smoother then expected. That is honesty ! More

Poor Communication I received No call to let me know status of vehicle even 5 hr after told it would be done. Also when I picked up the vehicle the price was wrong and h I received No call to let me know status of vehicle even 5 hr after told it would be done. Also when I picked up the vehicle the price was wrong and had to be corrected. It was promptly changed. This is not the first time! Have to watch these thieves closely! More

Basic service and attitude I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was t I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was told they had not been rotated for almost 20,000miles. I explained they r always rotated when the oil is changed. He said nope. He made it seem like it was my fault. When I went to pay the bill, I asked about a military discount. He said I already gave u a free tire rotation today. Also, is it professional for an employee to spit tobacco juice in front of a customer when standing at the service desk? I doubt we will be back. More

Oil Change and Wash First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friend First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friendly and gave a time estimate for completion since there were a number of customers in line before us. The work was completed earlier than expected which was nice. They even washed the vehicle afterward. My daughter was happy for the WiFi and free popcorn which made the stop better. We also spoke with Lucas who sold us the vehicle six months ago. He remembered our names and asked how the vehicle was handling. Very pleased with how we are treated and have recommended the place to a few individuals. Thanks again! More

Great service Fast and friendly with a nice area to hang out while your service work is completed. They also washed the car after service, good experience. Fast and friendly with a nice area to hang out while your service work is completed. They also washed the car after service, good experience. More

Rear end noise and vibration Was experiencing some problems with car so I took it to Russ Darrow Chrysler-Dodge-Jeep dealership in Madison Wisconsin. They were very good with list Was experiencing some problems with car so I took it to Russ Darrow Chrysler-Dodge-Jeep dealership in Madison Wisconsin. They were very good with listening to me to find out what was wrong. They diagnosed the problem got the parts needed and fixed it in just a couple of days. My service advisor, Ian, was very good at keeping me informed about the status of work on the vehicle. He did an excellent job. More

Helpful, fast and accurate I wanted to get an oil change on the spur of the moment, and I went where I knew I could get the oil change, my brakes inspected and any recalls check I wanted to get an oil change on the spur of the moment, and I went where I knew I could get the oil change, my brakes inspected and any recalls checked. The entire process went quickly, and they even set up a free two-month satellite radio trial. I recommend them. More

Good Service Warm greeting clear communication and stellar customer service. 5 star service advisor who throughly checked over our car and provided an honest asse Warm greeting clear communication and stellar customer service. 5 star service advisor who throughly checked over our car and provided an honest assessment. Will bring our car across the Beltline for repeat business. Kudos to Lucas! —William More

Serviced my Dodge Journey I can’t say enough about the great service I get at this dealership not only on my car but the staff is excellent and the waiting room is great! I wo I can’t say enough about the great service I get at this dealership not only on my car but the staff is excellent and the waiting room is great! I would recommend this place to anyone! I’ve been to many dealerships for oil changes and this is the best in Madison! More

Awesome service , great customer service, Bryan was very friendly and he talked and joked around with us for quite awhile. Very great employee. We definitely will be , great customer service, Bryan was very friendly and he talked and joked around with us for quite awhile. Very great employee. We definitely will be back for service and to buy a new car More