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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.6
347 Reviews

347 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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June 24, 2025

Called me to have a recall done. Scheduled it and when I took it in they called me and said they didn’t have the parts. More

by traviscrow91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Ziegler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2025

ALY MOHR AND CHAN. ..were just the best! Aly was my service advisor and Chan inspected my car by video! Then, they sent the video to my email and also texted it..AMAZI More

by convertible gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHAN was guy to did the inspection on my car--good job!!
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Jun 24, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 22, 2025

They lie and promise things but never fall through . I’ll never buy again from them!!!!! More

by Knorks76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Dendaas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 21, 2025

Steve did a great job getting me in with no appointment. The video was great. The mechanic was very informative. It was nice talking to Steve about his Jeep. Thanks, Bryan More

by bryan.mcgann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 21, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 21, 2025

Everything was done fast and efficiently Thank you Very happy with the service 👍👍thank you More

by DELORES1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 19, 2025

Very good and friendly staff. Will be there again when possible. Thank you I for the coffee More

by todd.cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
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Jun 19, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 19, 2025

Quick oil change. Thorough inspection of under carriage gives peace of mind. Like the video of the inspection! More

by MCBREWER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 18, 2025

This dealer is great! I had my car fixed here using my warranty. It was not an easy process with the warranty company, but Rob Jensen went above and beyond to get it fixed More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 18, 2025

Tried to give me the wrong car at first. Car was done nice, liked the video i got More

by KENZIE.ELIZABETH.ERICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krisha Saley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carissa Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Kenzie, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If you're available to discuss your visit in more detail, please send us a message with your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 17, 2025

I really appreciate the time and patience that they took with troubleshooting my vehicle. Electrical problems can be difficult and when I had a concern about something disconnected, they got me in immediate More

by Sweetteamadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

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