Royal Moore Toyota - Service Center

Making the service appointment via phone was easy. Arriving at the Royal Moore Toyota Service dept., I dealt with Caroline who was professional yet friendly. She made sure the coupon I had was applied Arriving at the Royal Moore Toyota Service dept., I dealt with Caroline who was professional yet friendly. She made sure the coupon I had was applied to the cost of the service. More

Mike helped get me get my truck in and out quick. Stopped in for wipers and a quick check and his service was outstanding. Stopped in for wipers and a quick check and his service was outstanding. More

I love this service center every time I come it’s quick in and out service and my representative Caroline who I’ve worked with in the past is always such a friendly face to see always seems to have a posit in and out service and my representative Caroline who I’ve worked with in the past is always such a friendly face to see always seems to have a positive team player attitude and I appreciate that. Thank you royal Moore More

The service advisor was polite, kind and empathetic. The issue lies with the dealership, I bought a car at your location with the added maintenance contract but when I go for my first oil change, they r The issue lies with the dealership, I bought a car at your location with the added maintenance contract but when I go for my first oil change, they rotate the tires without any indication about balancing. I brought the car in a standard condition for my driving which means mud and dirt due to gravel roads. To rotate tires and not balance them is assinine. There is no safe way to opperate the vehiclein that condition. The minute that I got to highway speeds it was clear what happened. I tried to call but kept getting sent to a call center even when picking the option for service advisor. So my only option was to drive back to the dealership with a car full of groceries that needed refridgeration. That is when I learned that I could pay an extra fee to not have my car try to throw me off the road due to the balance issue. I asked for the tires to be returned to their prior placement. Now I have another trip to discount tire to have them assist properly. This is poor business planning in my opinion, the cost of balancing the tires vs. an unhappy former loyal customer. This tells me clearly that the dealership is not the place to go when work is needed. Very disappointed in the situation but I will say that I think that the service advisor was trying her best and I do appreciate that. More

Makes realistic and achievable commitments and delivers on their promises; very sensitive to customer needs and wants on their promises; very sensitive to customer needs and wants More

Great customer service by Caroline Fletcher! ! I don’t really understand much about how cars and dealerships work but she was super patient with me and nice, explained things carefully and made s ! I don’t really understand much about how cars and dealerships work but she was super patient with me and nice, explained things carefully and made sure I understood everything. Highly recommend asking for her when you’re here. More

Mike has always been amazing, kind and professional. We usually only connect with him as he treats us right and we know we can trust his judgement! We usually only connect with him as he treats us right and we know we can trust his judgement! More

One of those great stories, of a Scion XD that was purchased from a dealer new in 2009- and the maintenance throughout its 100k life. (and still going) We found Royal Moore Toyota a few years ago, an purchased from a dealer new in 2009- and the maintenance throughout its 100k life. (and still going) We found Royal Moore Toyota a few years ago, and their great service people. Finding Greg Hoffman and George Stavrakis (again) here in Hillsboro, keeps us coming back. More

Mike made the visit as easy as possible, as to timing, decisions, finding the truck in the cramped lot afterwards. And he seemed to understand my jokes. decisions, finding the truck in the cramped lot afterwards. And he seemed to understand my jokes. More

The team at Royal Moore toyota provided exceptional service, making the car service process smooth and stress-free. Their staff was knowledgeable, friendly, and went above and beyond to ensure I got ex service, making the car service process smooth and stress-free. Their staff was knowledgeable, friendly, and went above and beyond to ensure I got exactly what I needed. More