Route 46 Subaru
Hackettstown, NJ
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545 Reviews of Route 46 Subaru
Excellent Sales, good service, terrible finance department! If you are interested in buying a Subaru (Subaru of America, Inc.) I suggest against buying one from Subaru 46. The finance department is not great, t If you are interested in buying a Subaru (Subaru of America, Inc.) I suggest against buying one from Subaru 46. The finance department is not great, they "sold" me on a Stay Nu (Vantage Care) warranty on the sale date, but when I went to actually use it they informed me that I did not get the warranty. So I feel they scammed me and I think it was when negotiating the price of my trade in, although they claim it was a mistake. I wanted another $500 on my trade in and they wouldn't give it to me, so I asked for another $500 off the vehicle and they agreed. But looking back, they probably took the warranty out instead because my wife and I know we told them we wanted the warranty. Shame on us for not checking, but shame on ?#?subaru46? for not ensuring we were given what we thought we were paying for! They will only get over on me once, not twice. I will go elsewhere next time I buy a Subaru and I just wanted to make sure everyone I know is aware of what happened us. As for the lame apology they gave me, "we sincerely apologize for the way you felt...", keep it! If this was honestly a mistake, they would have attempted to fix it. We hope that Subaru of America, Inc. can do something for us or ensure our warranty (minus the specific warranty we wanted) we purchased is valid at any subaru dealership since we no longer feel comfortable with @Subaru46NJ @subaru46 handling the service of our 2016 Subaru Crosstrek. We prefer not to let one worker from one department at one dealership ruin our opinion of Subaru. More
Great Experience! Highly Recommend I purchased my Subaru STI this past March and have had nothing but amazing experiences with everyone at Subaru 46. I've built a sort of "reputation" I purchased my Subaru STI this past March and have had nothing but amazing experiences with everyone at Subaru 46. I've built a sort of "reputation" as being the crazy/obsessive owner around the place and they always cater to my needs and exceed my expectations. The sales people worked with my needs and special ordered my vehicle. They continually kept me updated on the status and only several weeks later (approx 2 weeks earlier than expected), my vehicle arrived (without shipping wrapping materials removed as requested). The finance dept (Nicolette) was easy to work with and worked to get me a killer rate and goes above and beyond to ensure satisfaction in every function of the dealership wearing multiple hats there. The service guys (Ken) and girls (Maggie) are awesome in ensuring my meticulous needs are catered too such as not washing my vehicle at my request, marking my wheels when they are swapped for winter/summer and always get me in and out of there quickly. Mike at the parts dept has helped me a few times as well getting me parts at dealer cost and one time even hooked it up with some bagels and cream cheese they got for their service guys. All in all, other "stealerships" don't compare in terms of service, loyalty, honesty and building relationships. I wouldn't hesitate to purchase my next vehicle from 46 and plan on doing so and look forward to going there! Did I mention free regularly scheduled oil changes? More
Fantastic staff! I recently came in to buy my dream car, the Subaru WRX STI. Victor was there every step of the way from start to finish. He let me take the car out fo I recently came in to buy my dream car, the Subaru WRX STI. Victor was there every step of the way from start to finish. He let me take the car out for a spin without hesitation and let me enjoy the experience. I bought it that night, but he wouldn't let me take it home until it was properly detailed to his standards. He eagerly answered all of my questions and was very knowledgeable. I went back a little over 2 weeks later to have him help me with a question I had about Starlink. But since he was already assisting another customer, he immediately sent Caitlin to help. She was very kind and helpful. She made sure that I completely understood the system and that I was comfortable with everything else. When other dealers usually forget about you after a sale, these people actually remember who you are and treat you like old time friends. I highly recommend this dealer and will go no where else. More
new car perfect place to by new car ,kind team thank you to JOE REYNOLDS for all his help and others. We love our new car thanks to you team. thanks from perfect place to by new car ,kind team thank you to JOE REYNOLDS for all his help and others. We love our new car thanks to you team. thanks from Marian Reszka and Barbara Reszka More
Excellent Customer Service, Very Friendly & Accommodating! We found a used car on-line at this dealership, called them and within just a few minutes was able to quickly put a down payment. Our salesperson was We found a used car on-line at this dealership, called them and within just a few minutes was able to quickly put a down payment. Our salesperson was so friendly and very helpful! Overall this was a great experience and I would consider purchasing again from this dealership, as well as refer others to them. The used car that we purchased was detailed very nicely and drives very smooth! We are very pleased! Thank you Denise & team at Subaru 46! More
Awesome expierence Awesome salesman and a great dealer to buy from. I'll be returning for my next vehicle there. Everyone was so helpful finding the right car for my wi Awesome salesman and a great dealer to buy from. I'll be returning for my next vehicle there. Everyone was so helpful finding the right car for my wife. More
Great price, no hassle. Lauren did a great job keeping us updated on cars they fit our criteria. We got a great price and the process from start to finish went very smoothly. Lauren did a great job keeping us updated on cars they fit our criteria. We got a great price and the process from start to finish went very smoothly. Definitely recommend! More
Streamline, Professional and Family Oriented I was extremely satisfied with Subaru 46. We had been to other Subaru dealerships in our area, but was not impressed with the way we were treated and I was extremely satisfied with Subaru 46. We had been to other Subaru dealerships in our area, but was not impressed with the way we were treated and the haggling that went along with their sticker price. My immediate attraction was the free car washes and free oil changes for the life of car. We drove 40 minutes to check out the dealership and their inventory and fell in love with 2016 Crosstrek. Our salesperson was Lauren Longfield and she was awesome. She knew her cars and was courteous and thoughtful throughout the entire process. It was nice to be treated like family instead of just another transaction. I would highly recommend Subaru 46. Please ask for Lauren!! -Reno More
Easiest car buying experience EVER!!! I was very happy with my experience at Subaru 46. Buying a car is has never been something that I ever looked forward too. I don't like the haggling I was very happy with my experience at Subaru 46. Buying a car is has never been something that I ever looked forward too. I don't like the haggling back and forth and dealers trying to sell you extra things you don't want or need. I always feel like I'm doing them a favor rather than vice versa. Well I can honestly say, that this was by far, the most straightforward process I've ever encountered when purchasing a vehicle. My salesperson was Victor Desousa and he was very friendly throughout the entire transaction. We had been to another dealership on our quest for a new car and they gave us some figures on a new legacy but we really were not happy there and felt the dealership was to far away. So we went to Subaru 46 and I presented Victor with some figures from the other place and I was really surprised when he not only beat the price but actually came within a few hundred dollars of the price my husband and I were kicking around. I purchased 2016 Legacy 2.5 Limited and am very happy! I also traded in my 2010 Forrester and they gave us a reasonable price for it. I loved my Forrester but I really wanted luxury this time around. And boy did I get that! I have never had such a beautiful luxurious car in my life. I am really enjoying it. We are happy! Happy with the price and happy with the service! I would highly recommend this dealership. And you can't beat free oil changes for life!!! When you go don't forget to ask for Victor!!! You won't be sorry! Linda Oeftering More
Great service Very easy buying experience salesman was very knowledgeable, nice and worked with me a bit would go there again wen looking to buy another vehicle Very easy buying experience salesman was very knowledgeable, nice and worked with me a bit would go there again wen looking to buy another vehicle More