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Route 46 Subaru
Hackettstown, NJ
545 Reviews
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545 Reviews of Route 46 Subaru
June 18, 2016
Too little too late I had a poor experience at Ciocca Subaru, so I brought my car to Subaru 46. My car had dropped 4mpg in fuel economy after the spark plugs were replac I had a poor experience at Ciocca Subaru, so I brought my car to Subaru 46. My car had dropped 4mpg in fuel economy after the spark plugs were replaced at Ciocca Subaru, for which those techs couldn't find a reason. A tech at Subaru 46 did notice a problem of the spark plug gaskets needing to be replaced with an excessive amount of oil on the spark plugs, and they did perform the check free of charge. I combined this service with a timing belt replacement and an oil change as my car has about 107,000 miles. Approximately $1,220 and 36 hours later, which was an acceptable amount of time for the work performed, I picked my car up from the dealer at just before 8pm on Friday night. Immediately after driving off the lot, I could hear something rattling under the hood, which was getting worse the longer I drove. After about 5 miles, I pulled into a nearby parking lot and looked under the hood and could see that the very front serpentine belt was shredding and hitting the plastic safety cover. I left the car there for the night and got a ride home. I called Subaru 46 first thing in the morning and the service adviser Mike Rizzolo seemed frustrated with me, offering no help or correction and telling me to use my own AAA to tow it back there myself. He didn't even say when they would have a chance to look at it or fix it. I got the car back to Subaru 46 myself with AAA and they did fix it right away, calling twice when they received it and again when it was done, saying both times that the technician was "very apologetic." However they offered nothing else for my time and frustration, and the fact that they gave me back an UNSAFE VEHICLE to drive. The whole problem could have been avoided with a test drive, which should be part of their procedure when performing services like a timing belt replacement. When I mentioned this to the service adviser, he said "The tech must not have driven it long enough." This was an outright lie, as I can see in the paperwork that the mileage in was the same as the mileage out. They need to improve their policies on the test/check process after service and they also need to train their service advisers in customer service. For the extra cost I pay for dealership service, I have the highest of expectations. I will not return to this dealership unless they make some attempt to correct the mistake. More
by campgirl26
Employees Worked With
Mike Rizzolo
June 17, 2016
Excellent Service I had an excellent experience at Subaru 46. Salesperson Joe Reynolds met me and was extremely informative and supportive of my questions and decisions I had an excellent experience at Subaru 46. Salesperson Joe Reynolds met me and was extremely informative and supportive of my questions and decisions. His suggests were instrumental in my ultimate purchase of an Impreza Sport. I have been very happy with my purchase, and would recommend Subaru 46, and specifically Joe Reynolds when searching for a car. More
by chris0727
Employees Worked With
Joe Reynolds
June 14, 2016
Going the extra mile I found the shopping experience at Subaru 46 pleasant with no pressure. Joe was more than helpful and they were able to find the exact car we were loo I found the shopping experience at Subaru 46 pleasant with no pressure. Joe was more than helpful and they were able to find the exact car we were looking for! I would highly recommend this dealership for your next vehicle! Start out on a smooth road! More
by Liz W.
Employees Worked With
Joe Reynolds
June 13, 2016
Family friendly service I have given Subaru 46 a 5 star rating simply because the dealership as a whole including all the employees deserve it. Unlike other car dealers the s I have given Subaru 46 a 5 star rating simply because the dealership as a whole including all the employees deserve it. Unlike other car dealers the staff of Subaru 46 do not view you as a sale or commission. They do not try to convince you that the vehicle you really want is not what you are looking for. You are treated very respectfully and as if you are part of their family. Unlike most car dealers you are able to take vehicles out for a test drive without a dealership employee with you. Any concerns you have before making a purchase are answered or taken care of. You are heard instead of just getting a head shake and yes okay. I have been looking for a vehicle for a little while and have visited many dealerships. Salesmen of other dealerships have made me feel uncomfortable by trying to convince me to buy a more expensive vehicle. I felt as is I wasn't heard for what I was looking for. You will not get that feeling at Subaru 46. All in all I highly recommend Subaru 46 for your next vehicle needs. You will get respectful family friendly service and leave with a smile. :) :) :) More
by Jennifer25
Employees Worked With
Jack, Nicolette, head mechanic, Victor Desousa
June 10, 2016
Great shopping experience Sales rep, Denise, did everything she could to make the sale smooth and to have the car we purchased just the way we wanted. She could not have done Sales rep, Denise, did everything she could to make the sale smooth and to have the car we purchased just the way we wanted. She could not have done better and we were very satisfied. More
by Lillian Blair
Employees Worked With
Denise Keating
May 30, 2016
Purchasing the Car Normally I dread the car buying process, however Catlin made this one a pleasure. I received the car I wanted. It was configured as I wanted. It was f Normally I dread the car buying process, however Catlin made this one a pleasure. I received the car I wanted. It was configured as I wanted. It was financed as I wanted and it was delivered before I expected. And ... she was interesting to talk to. More
by BobCox
Employees Worked With
Nicolette Natale, Caitlin Martin
May 28, 2016
Entire service Dept..service Mike and Kevin and the entire service department helped me out when I was in a real bind . I would drive 1000 miles out of my way to have my car serv Mike and Kevin and the entire service department helped me out when I was in a real bind . I would drive 1000 miles out of my way to have my car serviced by these true professionals . I think that all car service departments should take your customer service class led by these gentlemen .Hackettstown Subaru 46 you guys are top notch.Thank you for everything and without a doubt I will see you in the near future . More
by Bruce12
Employees Worked With
The entire service Dept.. Mike and Kevin.. And all
May 20, 2016
Subaru 46 Our experience with Victor was heaven. He took the time to help, explain and had patience explaining the whole car with us. So very nice and I am so Our experience with Victor was heaven. He took the time to help, explain and had patience explaining the whole car with us. So very nice and I am so happy that we found him and we were treated like family... thanks so much Victor!!! More
by Dana Grosinski
Employees Worked With
Victor Desousa
April 21, 2016
Best Subaru Dealer Around Subaru 46 was by far the easiest dealership I have dealt with in over 20 years! From my sales guy Victor to the manager Nicolette to meeting the servi Subaru 46 was by far the easiest dealership I have dealt with in over 20 years! From my sales guy Victor to the manager Nicolette to meeting the service department. I cannot say enough good things. I look forward to coming back for the free oil changes, and will continue to recommend this store to all my friends and family. (Doesn't hurt that they give $250 every time I do) thanks for everything guys! More
by Subarulover
Employees Worked With
Victor Desousa
April 21, 2016
5 stars all around As a business owner myself I understand the important of giving credit where credit is due. Subaru 46 gave me a fantastic deal all around, and the thi As a business owner myself I understand the important of giving credit where credit is due. Subaru 46 gave me a fantastic deal all around, and the thing I loved best was talking to the manager since step one. Eliminated all the back and forth and made me feel like I was friends and family. My sales person Denise went out of her way to explain to me the new technology which I thought was going to be impossible. When you go ask for Denise and Nicolette, you won't regret it! More
by LMal
Employees Worked With
Denise Keating
