Route 44 Toyota

today i had the best car buying experience ever. i think everyone should buy from route 44 toyota. my salesman marc mcaloon was great. very friendly and very knowledgeable about his product. he is the reaso everyone should buy from route 44 toyota. my salesman marc mcaloon was great. very friendly and very knowledgeable about his product. he is the reason i now have a car i love at a price i can afford. thankyou marc! More

I recently visited Route 44 Toyota/Scion for the purchase of my new 2011 Scion tC. The entire staff was friendly and helpful the moment I walked in the door. Kyle Hutton provided superior customer service an of my new 2011 Scion tC. The entire staff was friendly and helpful the moment I walked in the door. Kyle Hutton provided superior customer service and had thorough knowledge of the vehicles on the dealership. I told him what I was looking for in a car and he matched me perfectly to the Scion. He then continued to work with me and my trade in to ensure a fair offer. From start to finish, it was a smooth transaction. I would highly recommend Kyle Hutton to anyone visiting Route 44 Toyota/Scion. More

I was extremely pleased with the service i recieved when i went to Route 44 Toyota. I highly recommend that you purchase a car from this dealer. They work with what you can afford instead of what they can c i went to Route 44 Toyota. I highly recommend that you purchase a car from this dealer. They work with what you can afford instead of what they can charge you. Kyle took the time to show me the ins and outs of everything in my car and introduced me to the service and parts teams so i would know who to talked to if i came across any problems. More

Kyle Hutton is by far the best salesman that I have worked with. I've been to many dealerships, worked with many salesmen and they all treated me well but Kyle went beyond that. He is a hard worker and worked with. I've been to many dealerships, worked with many salesmen and they all treated me well but Kyle went beyond that. He is a hard worker and will give you the best deal he can get for you. I would defiantly recommend people to go see him. Great kid! :) More

I had an excellant experience with this Dealership. Kyle Hutton was very friendly and responsive to my needs. Retuned my calls immediately and even contacted me on his day off. He wasn't your typical pushy Hutton was very friendly and responsive to my needs. Retuned my calls immediately and even contacted me on his day off. He wasn't your typical pushy salesman, which made me want to deal with him even more. Although, they didn't have the right color vehicle, they only took a couple of days to find the right model and color vehicle I was looking for. Kyle picked up my new vehicle in connecticut and had it ready for me when I arrived at the dealer. Thanks Kyle! Lisa Murphy More

I would highly recommend this dealership and also Mr.Granmont. I set out to look at a few cars that day and happened to see a car as I drove by the dealership that cought my eye. This dealership was Mr.Granmont. I set out to look at a few cars that day and happened to see a car as I drove by the dealership that cought my eye. This dealership was not one that was on my list of places to visit as I looked online and printed out the cars before I left to go looking. When I pulled into the dealership I was greeted by Mr. Granmont who was very nice and professional unlike most of the dealerships I had previously visited in the past. He took the time to listen to me and understand what I was looking for in a car and features. He showed me a couple of cars that fit the syle and features I was looking for and we went on a couple of test drives. He showed me and told me all the specifics about the cars. Obviously we had other cars we wanted to look before we made any decision to buy from him but after spending time learning about the advantages of owning a Toyota and about the service we felt pretty comfortable about getting into the bottom line of numbers. He presented us an offer that was attractive even our trade in was priced right although we could have probably sold it ourselves for a little more profit but we didnt feel it would be worth the hassle or the time and expense. Since he showed us the Toyota value we were getting we had to take the offer and didnt even bother wanting to go look at anything else that day. He even took time to show us around the shop and meet some of the mechanics who were very friendly and helpful. The car was cleaned up almost like new and even some of the surface scratches were gone! He then had one of his managers come out to talk with us before we left to make sure everything went smooth during the process. I have never been treated like this at any dealership in the past and they were all so very helpful, even the popcorn was good and the coffee was better than Starbucks! I will tell anyone looking to buy a new or used car to go see Mr. Granmont at Route 44 Toyota More

It was the best experience I have had purchasing a car. The salesman Mitch was very helpful and knowledgeable about the cars that I test drove. It was not a high pressure experience. He listened to my need The salesman Mitch was very helpful and knowledgeable about the cars that I test drove. It was not a high pressure experience. He listened to my needs and helped me find the best car that I could afford. I was impressed with the deal that I got. I had been comparing prices with other dealers and this was the best price offered. I also got a reasonable amount for my trade in. When I picked up the car I was given a great review of all of the options in the car. I was introduced to the sales manager, service manager and parts manager. I even have my first maintenance appointment scheduled. Everyone was extremely professional. This is the third Toyota that I have purchased and this was by far a great experience. Most importantly I love my new Rav 4! Thank you Mitch and Route 44 Toyota! More

We have purchased several Toyotas over the past 12 years. The friendly and professional services rendered by Ron Battista and his "team" (administrative, financial)was,, by far,the best we have ever experie The friendly and professional services rendered by Ron Battista and his "team" (administrative, financial)was,, by far,the best we have ever experienced. Ron went out of his way to be sure everything was up to par. He demonstrated all the bells and whistles for us and made the whole car purchasing experience a pleasure. From the time we discussed what we wanted to the time we drove off the lot he was there to make certain that all of our needs were satisfied. We highly recommend the entire crew at Route 44 Toyota in Raynham, MA. More

Went in to get a tire fixed and it was done quickly.I was also told of a few things to watch out for in the furture but was not pressured to get it done now.I really trust the guys here for no nonsense work. also told of a few things to watch out for in the furture but was not pressured to get it done now.I really trust the guys here for no nonsense work.Thanks 44. More

In a FRIDAY in April 2011 I went to this dealership with my sister so she could get a new vehicle. I had bought my new Yaris there in 2008 and got it financed at 21% interest at the time because I did not h my sister so she could get a new vehicle. I had bought my new Yaris there in 2008 and got it financed at 21% interest at the time because I did not have credit at that time but was willing to get the deal they offered me. So, 3 years later I go back to try in getting my sister a deal so she could build her credit too. We were excited when they told us she could get a new 2010 Corolla with 0% interest and pay it in 60 months if I co-signed for her, which I was also ok with. We got all the paperwork signed and walked out of there that same FRIDAY afternoon with her new car and were told to be back BY TUESADY of the following week to get the registration and a voucher to get the inspection sticker. My sister went there on TUESDAY AFTERNOON and looked for the sales person, Terrance Gandy, who told her they didn't have the paperwork they had promised and she should come back there the next day. WEDNESDAY, I called and checked before we drove nearly 20 miles to Route 44 Toyota in Raynham, to make sure we wouldn't waste our gas, time, money and patience! I was tranferred to the sales person, who did not answer and the call was returned to the receptionist who asked me if I wanted to leave a message, which I did. Six HOURS LATER, still no feedback from Mr. Gandy, I call again and asked the receptionist if there was anyone available that would be able to tell me if the paperwork was ready or not. She got one of the dozen managers there to tell me the registration was STILL NOT READY! THURSDAY, I called again, and was getting really worried because, by law, you can drive a new car without being registered or having an inspection sticker for 7 days, which would due very soon. Once again, I am put on hold on the phone for several minutes. Leave another message with the phone operator. Then later, my sister calls me and desperately tells me the sales person SENT HER A TEXT MESSAGE saying they need more money. Period. Nothing else. No phone calls, no more explanations, just a TEXT MESSAGE! I call Route 44 Toyota again and before they put me on hold for another 27 minutes before I get an answering machine, I tell the poor girl on that Reception Desk that I was very disapponited and unhappy and needed to get someone on the phone immediatly that could talk back to me and explain me what was going on with my deal. I finally get Mr. Gandy on the phone, who now tells me they need another $1500 dollars to make the deal go through. "What do you mean? You need $1500 dollars ON TOP OF the $3000 dollars we gave you for a down payment for a deal we have already agreed and signed and NOW you're telling me you can't make it happen?" - I said. Then he replied saying they've been trying to get that car financed, but the bank kept declining and we either had to return the Corolla my sister was driving for nearly a week, OR we had to come up with more cash - or no deal! At this point, my blood is boiling inside my veins and I say to Mr. Gandy how unprofessionally this whole process was being handled. How unreasonable it was to have the customer chase down information when that is THEIR JOB, of the customer service representative to provide. How we were left in the dark, with no updates or feedbacks and how that A TEXT MESSAGE wasn't going to do it and that waiting game was really getting old. I did not want excuses anymore, I wanted a solution. He hangs up on me!!!! I call the dealership back and AGAIN I give the front desk girl the same speech I did before, but, this time I included I DID NOT WANTED TO BE TRANSFERRED to Terrance Gandy because he could not be civil enough to listen, wait for his turn to talk and give me any reasonable explanation without hanging up the phone on me. I asked to talk to the sales manager, but I got an answering machine. I left him a voice message. In fact, I left him DOZENS of voice messages - never returned! Now, I had my brother-in-law (who's an attorney) reading the agreement contract we singed for the financing of that 2010 Corolla we thought we had. He did not find anything in the fine print that said that agreement was susceptible to change according to the bank's decision. This time, he calls the dealership representing me and my sister, and talks to Mr. Gandy. Or maybe I should say he DOESN'T talk to Mr. Gandy because this one didn't let him talk and to top it off, hangs up the phone on him! FRIDAY, me and my sister drive the 2010 Corolla back to the dealer, having in mind we were going to return it and have them give us back what we put for a down payment. Arriving, we were completely ignored by the Terrance Gandy, but that was a good thing! I could not imagine how it would turn out if he had approached us... Or maybe he is all that intimidating because we are two young females and because he had a telephone line as a barrier to "protect" him. We talk to 2 different managers and they redo the paperwork to show the purchased date as of that day (just in case the cops pulled her over, she would still be legal according to the date on the new papers) and we are told that they're still trying to get the bank to approve the deal and we should give them a couple more days. MONDAY, TUESDAY AND WEDNESDAY I call and get the same response: still nothing. *Remininding* that EVERY phone call inputs several minutes on hold until I get to talk to a civil human being. But I have to give that speech to the front desk assistant before they get someone on the phone. THURSDAY (note that it's been just about TWO WEEKS since we got the car), I call again, same process as told above, but this time I am the one giving them a deadline "It's tomorrow or nothing. We're wasting our time here, we could have been some place else and had the whole matter resolved in just 2 or 3 days!" and the manager agreed. This time I also told him that HE was the one to CALL ME, and by NOON time because I was tired of listening to that same song for 20+ minutes each time I had to hold to talk to somebody. He also agreed. Finally, FRIDAY (two weeks after we walked out of that dealership with the 2010 Corolla)just before 10am I get a voice message on my cell phone from that manager saying he was sorry but they couldn't keep the deal because the bank did not approve it. We would have to return the car and they would give us a check for the money we put down. Okay, then I drive to my sister's home at noon time and she tells me that just minutes before, the sales person, Terrance Gandy (which I thought I was very clear with the dealership personnel I wanted wiped out of the picture due to his extreme unprofessionalism), sends ANOTHER TEXT MESSAGE to my sister's cell phone saying we should give them another day because they wanted to try again!!! ENOUGH ALREADY! I did not call nor responded to that person. We drove the 20 miles to Route 44 Toyota and, getting there I went to the front desk and that poor girl got to see the face of the voice she already knew from so many unsuccessful phone calls! She got one of those managers to meet with us. Once again, Mr. Gandy was there, but didn't approach us. (Thank goodness!) This other manager came up and said if we gave them until the next day, they would have it done because THIS TIME, the OWNER of the dealership TIM BRUNO was in the picture, apparently trying to convince the bank to approve our deal. Like we were so special... That didn't impress me... Then why Mr. Bruno didn't step up A WEEK AGO before we had to go through all this aggravation? - I asked. The answer we got was that "he was a very busy man". Guess what? Me too! Or do they think I can give them as many days as they want? I think when you have a customer willing to spend their money on your business, you should give them SERVICE and RESPECT. And from this experience at Route 44 Toyota in Raynham Massachusetts I got nothing! No service, no respect, no updates, no feedback and no car! I told the manager exactly how I was feeling. I DID NOT WANT THE CAR ANYMORE, EVEN IF IT WAS FOR FREE! I don't think Terrance Gandy deserves a penny for comission for that sale if it did go through. I am not helping Tim Bruno getting any richer if he cannot provide HONESTY, RESPECT and SERVICE from his employees and from the process that revolves buying a car at his dealership. I hope that if you read this review up to this line, sides with me and go get your car somewhere else! Look for customer service, not game players. Read the fine print. Ask questions and, do not, EVER walk out of a dealership with your new car without a registration!!!! Good luck! PS: My sister ended up getting a 2011 Chevy Cruze at McGee's, on that same ROUTE 44! Got excellent customer service and her registration and inspection sticker were there THE NEXT DAY!!! More