Route 44 Toyota

In a FRIDAY in April 2011 I went to this dealership with my sister so she could get a new vehicle. I had bought my new Yaris there in 2008 and got it financed at 21% interest at the time because I did not h my sister so she could get a new vehicle. I had bought my new Yaris there in 2008 and got it financed at 21% interest at the time because I did not have credit at that time but was willing to get the deal they offered me. So, 3 years later I go back to try in getting my sister a deal so she could build her credit too. We were excited when they told us she could get a new 2010 Corolla with 0% interest and pay it in 60 months if I co-signed for her, which I was also ok with. We got all the paperwork signed and walked out of there that same FRIDAY afternoon with her new car and were told to be back BY TUESADY of the following week to get the registration and a voucher to get the inspection sticker. My sister went there on TUESDAY AFTERNOON and looked for the sales person, Terrance Gandy, who told her they didn't have the paperwork they had promised and she should come back there the next day. WEDNESDAY, I called and checked before we drove nearly 20 miles to Route 44 Toyota in Raynham, to make sure we wouldn't waste our gas, time, money and patience! I was tranferred to the sales person, who did not answer and the call was returned to the receptionist who asked me if I wanted to leave a message, which I did. Six HOURS LATER, still no feedback from Mr. Gandy, I call again and asked the receptionist if there was anyone available that would be able to tell me if the paperwork was ready or not. She got one of the dozen managers there to tell me the registration was STILL NOT READY! THURSDAY, I called again, and was getting really worried because, by law, you can drive a new car without being registered or having an inspection sticker for 7 days, which would due very soon. Once again, I am put on hold on the phone for several minutes. Leave another message with the phone operator. Then later, my sister calls me and desperately tells me the sales person SENT HER A TEXT MESSAGE saying they need more money. Period. Nothing else. No phone calls, no more explanations, just a TEXT MESSAGE! I call Route 44 Toyota again and before they put me on hold for another 27 minutes before I get an answering machine, I tell the poor girl on that Reception Desk that I was very disapponited and unhappy and needed to get someone on the phone immediatly that could talk back to me and explain me what was going on with my deal. I finally get Mr. Gandy on the phone, who now tells me they need another $1500 dollars to make the deal go through. "What do you mean? You need $1500 dollars ON TOP OF the $3000 dollars we gave you for a down payment for a deal we have already agreed and signed and NOW you're telling me you can't make it happen?" - I said. Then he replied saying they've been trying to get that car financed, but the bank kept declining and we either had to return the Corolla my sister was driving for nearly a week, OR we had to come up with more cash - or no deal! At this point, my blood is boiling inside my veins and I say to Mr. Gandy how unprofessionally this whole process was being handled. How unreasonable it was to have the customer chase down information when that is THEIR JOB, of the customer service representative to provide. How we were left in the dark, with no updates or feedbacks and how that A TEXT MESSAGE wasn't going to do it and that waiting game was really getting old. I did not want excuses anymore, I wanted a solution. He hangs up on me!!!! I call the dealership back and AGAIN I give the front desk girl the same speech I did before, but, this time I included I DID NOT WANTED TO BE TRANSFERRED to Terrance Gandy because he could not be civil enough to listen, wait for his turn to talk and give me any reasonable explanation without hanging up the phone on me. I asked to talk to the sales manager, but I got an answering machine. I left him a voice message. In fact, I left him DOZENS of voice messages - never returned! Now, I had my brother-in-law (who's an attorney) reading the agreement contract we singed for the financing of that 2010 Corolla we thought we had. He did not find anything in the fine print that said that agreement was susceptible to change according to the bank's decision. This time, he calls the dealership representing me and my sister, and talks to Mr. Gandy. Or maybe I should say he DOESN'T talk to Mr. Gandy because this one didn't let him talk and to top it off, hangs up the phone on him! FRIDAY, me and my sister drive the 2010 Corolla back to the dealer, having in mind we were going to return it and have them give us back what we put for a down payment. Arriving, we were completely ignored by the Terrance Gandy, but that was a good thing! I could not imagine how it would turn out if he had approached us... Or maybe he is all that intimidating because we are two young females and because he had a telephone line as a barrier to "protect" him. We talk to 2 different managers and they redo the paperwork to show the purchased date as of that day (just in case the cops pulled her over, she would still be legal according to the date on the new papers) and we are told that they're still trying to get the bank to approve the deal and we should give them a couple more days. MONDAY, TUESDAY AND WEDNESDAY I call and get the same response: still nothing. *Remininding* that EVERY phone call inputs several minutes on hold until I get to talk to a civil human being. But I have to give that speech to the front desk assistant before they get someone on the phone. THURSDAY (note that it's been just about TWO WEEKS since we got the car), I call again, same process as told above, but this time I am the one giving them a deadline "It's tomorrow or nothing. We're wasting our time here, we could have been some place else and had the whole matter resolved in just 2 or 3 days!" and the manager agreed. This time I also told him that HE was the one to CALL ME, and by NOON time because I was tired of listening to that same song for 20+ minutes each time I had to hold to talk to somebody. He also agreed. Finally, FRIDAY (two weeks after we walked out of that dealership with the 2010 Corolla)just before 10am I get a voice message on my cell phone from that manager saying he was sorry but they couldn't keep the deal because the bank did not approve it. We would have to return the car and they would give us a check for the money we put down. Okay, then I drive to my sister's home at noon time and she tells me that just minutes before, the sales person, Terrance Gandy (which I thought I was very clear with the dealership personnel I wanted wiped out of the picture due to his extreme unprofessionalism), sends ANOTHER TEXT MESSAGE to my sister's cell phone saying we should give them another day because they wanted to try again!!! ENOUGH ALREADY! I did not call nor responded to that person. We drove the 20 miles to Route 44 Toyota and, getting there I went to the front desk and that poor girl got to see the face of the voice she already knew from so many unsuccessful phone calls! She got one of those managers to meet with us. Once again, Mr. Gandy was there, but didn't approach us. (Thank goodness!) This other manager came up and said if we gave them until the next day, they would have it done because THIS TIME, the OWNER of the dealership TIM BRUNO was in the picture, apparently trying to convince the bank to approve our deal. Like we were so special... That didn't impress me... Then why Mr. Bruno didn't step up A WEEK AGO before we had to go through all this aggravation? - I asked. The answer we got was that "he was a very busy man". Guess what? Me too! Or do they think I can give them as many days as they want? I think when you have a customer willing to spend their money on your business, you should give them SERVICE and RESPECT. And from this experience at Route 44 Toyota in Raynham Massachusetts I got nothing! No service, no respect, no updates, no feedback and no car! I told the manager exactly how I was feeling. I DID NOT WANT THE CAR ANYMORE, EVEN IF IT WAS FOR FREE! I don't think Terrance Gandy deserves a penny for comission for that sale if it did go through. I am not helping Tim Bruno getting any richer if he cannot provide HONESTY, RESPECT and SERVICE from his employees and from the process that revolves buying a car at his dealership. I hope that if you read this review up to this line, sides with me and go get your car somewhere else! Look for customer service, not game players. Read the fine print. Ask questions and, do not, EVER walk out of a dealership with your new car without a registration!!!! Good luck! PS: My sister ended up getting a 2011 Chevy Cruze at McGee's, on that same ROUTE 44! Got excellent customer service and her registration and inspection sticker were there THE NEXT DAY!!! More

EXCELLENT DEALERSHIP... EXTREMELY PROFESSIONAL EMPLOYEES.. GREAT, FANTASTIC CUSTOMER SERVICE. VERY COURTEOUS AND WE DIDN'T FEEL LIKE JUST ANOTHER DEAL. OUR INTEREST WERE MET, OUR GOALS WERE MET, EMPLOYEES.. GREAT, FANTASTIC CUSTOMER SERVICE. VERY COURTEOUS AND WE DIDN'T FEEL LIKE JUST ANOTHER DEAL. OUR INTEREST WERE MET, OUR GOALS WERE MET, OUR REQUESTS WERE MET. 100% QUALITY SERVICE AND HIGHLY RECOMMENDED. WE WOULDN'T HESITATE TO REFER A FRIEND, A CLIENT OR A FAMILY MEMBER TO ROUTE 44 TOYOTA. THANKS EVERYONE FOR YOUR GREAT SERVICE AND FOR GOING THE EXTRA MILE. GREATLY APPRECIATED. More

Our entire experience from the moment we arrived until leaving was phenomenal. Our salesperson, Ken Weingard, was extremely professional, knowledgeable, and thorough through out the entire process. He wen leaving was phenomenal. Our salesperson, Ken Weingard, was extremely professional, knowledgeable, and thorough through out the entire process. He went above and beyond over what one might expect a salesperson to do. The level of customer service provided by everyone we worked with was exceptional. We also received an excellent price without any hassle. This was the first time we ever enjoyed buying a vehicle. I would highly recommend and refer anyone purchasing a vehicle to Route 44 Toyota. Thank you Route 44 for a pleasurable experience! More

I purchased a new Prius from this dealership last month. My sales person, Ken Weingard was GREAT - extremely knowledgeable, diligent, and professional. I was working under a serious time constraint, and he My sales person, Ken Weingard was GREAT - extremely knowledgeable, diligent, and professional. I was working under a serious time constraint, and he was able to "make it happen" within my schedule. I was treated with respect and honesty which I have never experienced at any other local dealership. Kudos, too, to the finance department, where I was provided with prompt, professional service. This makes 3 cars I have purchased from this dealership over the years and you can bet that I will send all my friends to Route 44 Toyota! More

My Son was looking for a used car or truck..Ken was very nice to us spoke to my son and showed him a car that he really liked..my son decited to purchase this car,this was on friday night and we were told h nice to us spoke to my son and showed him a car that he really liked..my son decited to purchase this car,this was on friday night and we were told he could pick it up on monday..On monday we were told the title was not in so we could not pick up the car at this time..ken was wonderful,he kept in touch with us and provided us with a rental car..which I thought was very nice of him to do..we finally got the car.it was registered full tank of gas and ready to go,my son even got a voucher for the service dept for his inconvience..Everyone was very nice and friendly..we would go back again and would refer this dealership AND Ken Weingard ..Thanks again Ken for everything. More

i had written a previous statement in regards to rt 44 toyota. I received calls from them in regards to this situation an they have very nicely resolved all issues an did take the time to explain how an w toyota. I received calls from them in regards to this situation an they have very nicely resolved all issues an did take the time to explain how an why things where handled the way they did. All an all I'm driving a beautiful new car. More

I have had a few credit problems in the past two years and needed a new car to save on gas. Friends of ours that had lost there jobs with us a few years ago told us that 44 would help us get our credit ba and needed a new car to save on gas. Friends of ours that had lost there jobs with us a few years ago told us that 44 would help us get our credit back up. We drove past a few other dealers to get there. Brad took the time to slow the whole process down so that we understood everything. Never did he fast talk us or try to put us in a car that we didn't want like the dealer near our house that was rude becase we didn't have perfect credit. The finace director Jason work really hard with the bank to get us a great rate and low payment. It took a few days and we had to sign all new paperwork but Jason was able to get us a lower rate and payment than we first thought. They are a great bunch of guys that we will always buy our cars from even though it is an hour from our home. More

Let me preface this review with the two facts; i, like most, can't stand salesmen and i've never gone through the trouble of leaving a review on line. However, after my experience at Rt.44 Toyota it is o most, can't stand salesmen and i've never gone through the trouble of leaving a review on line. However, after my experience at Rt.44 Toyota it is only fair I take a few minutes out of my day. I leased a 2011 Toyota Sienna. The salesman was Tony Francisco. I don't know if my experience could have been any better. I began my day with the desire to buy a Honda Odessy at Silko Honda, however I was disgusted and insulted with the way they treated me. I drove directly to Rt. 44 Toyota and was under agreement an hour later. I explained to Tony Francisco that I understood everyone has to make money, but I was not going to be taken advantage of. I was aware of the value of my trade in and was understanding to the "wiggle room" with the sticker price. Long story short, I was offered 12,000 for my trade (Silko Honda offered me 7,000 15 minutes earlier) and Tony was "fair" with the sticker price. I would stongly recommoned Tony Francisco and Rt. 44 Toyota for a new purchase/lease. Again, I only dealt with Tony, and he never made me feel as though he was trying to rip me off. If i met him on the street, i would never suspect a "salesman". More

This is the WORST service experience that I ever had!!!! I bought my car at their place and I had to go back for repairs many times during 1 year!!! The service manager Marc Fierro not calling back to custo I bought my car at their place and I had to go back for repairs many times during 1 year!!! The service manager Marc Fierro not calling back to customers who is calling for service every day! This service department CAN NOT solve problems. DO NOT go there!!! Hated it. More

These people are shady and there are MUCH more reputable dealers out there. Went in to purchase used 2010 Venza that I had seen online. Got there before noontime, and told salesperson upfront, I had to be dealers out there. Went in to purchase used 2010 Venza that I had seen online. Got there before noontime, and told salesperson upfront, I had to be out of there by 3pm. They played lots of games during the negotiation process - write your SS# in this notebook, need your credit card so we know you are serious, etc. 15 minutes before we had to leave, we agreed upon a price. We stayed another 30 minutes hoping to wrap it up, but it got too late. I had an appointment and had to leave. Told them I would be back after my appointment - I live 45 minutes away from the dealer. I even called Amanda to confirm a time I would be back. I arrived back, as promised, and was told they "threw my paperwork away" because they did not think I would be coming back. Seemed strange, but OK. So I filled paperwork out again and proceeded to be left sitting at a table for 45 minutes. Finally, Amanda and her manager walked over and told me the car I wanted was sold OVER THE PHONE right after I left, but they would give me an older model for more money. I don't believe that story for one minute, but even if true, they should have had the decency to call me or let me know the minute I walked in. Their attitude about the whole situation was appalling! On my way home, another salesperson called me, claiming to be the one who sold the car on the phone and now wants to put me in a new model - FOR MORE MONEY! I was shocked that they would treat a customer like this, but after reading the other reviews, it appears it is par for the course for this dealer. Stay away from this dealer. There are other dealers out there with better pricing who are more reputable to deal with. More