Route 22 Toyota

Light went on for service. I went 2 times. Thr first day for rotate tires but they offer me 2 new tires. They ordered them but the next da that I went to, I was told that my ca I went 2 times. Thr first day for rotate tires but they offer me 2 new tires. They ordered them but the next da that I went to, I was told that my car didnt have the benefits. I wasted my time. This is my 2nd complaint for service. Before, like 6 months ago, Thanks to God, I asked for the status of my car and surprise! other guy made me waited 3 hrs for nothing. They forgot that I was here. They forgot to put me in the system and never called. They dont pay attention what they do. I dont remember the name of the guy. More

You broked the pipe and wanted to charge $1700 to replace it Now the cabin fills with smoke when I drive and I have to keep the window open. Very hazardous! I have always been a customer and I didn’t deserved t Now the cabin fills with smoke when I drive and I have to keep the window open. Very hazardous! I have always been a customer and I didn’t deserved to be treated like I did broken it in just one day! Somehow you guys did it when you changed the brakes. I paid a lot of money, almost a thousand dollars, and then some more to have the exhaust pipe to muffler welded for $213 with no warranty! More

very unprofessional ,,,terrible customer service About 3 weeks ago I spent $40,000 on a car and which they gave me the wrong car so my first survey reflect my bad experience.... after receiving my co About 3 weeks ago I spent $40,000 on a car and which they gave me the wrong car so my first survey reflect my bad experience.... after receiving my correct car I called the sales rep Alexis because I received two bills for two different cars and his statement to me was I remember who you are you're the one who trash me and gave me a Bad review with the survey so we have nothing else to say to each other..... his statement was so unprofessional and lack customer service to the fullest and yes I will be speaking with corporate office soon More

How to Lose Customers in Just a Few Days I am responding to the sales department from whom I leased my 2018 Toyota Camry. I came into Rt. 22 Toyota on October 11. 2018, with the intention to I am responding to the sales department from whom I leased my 2018 Toyota Camry. I came into Rt. 22 Toyota on October 11. 2018, with the intention to return my previous leased Camry and lease a new 2018 model. My previous experience with this dealership in 2016 was excellent. I returned because of that positive experience. I found out that the salesman I had worked with was no longer there. The salesman I was given was Khaled Elsisi. Leasing the car had its sticking points and I was ready to do business elsewhere when the salesman became more helpful. He was fine throughout the rest of the transaction. He handed me two master keys. I asked for the valet key and he told me there isn't any such key with the new model. I had handed over one master key and one valet key from the 2016 Camry I had leased from Rt. 22 previously. I had inadvertently left a second master key home. I told Khaled I would mail it in a couple of days or so as I wasn't sure where it was. I mailed the key on October l8th, one week later. I had it sent via the US Post Office overnight delivery with a signature required from the recipient, Khaled Elsisi. I received that verification from the post office the next day. On that same day that I received the verification of having the key received, I also got a letter from Toyota Financial Services indicating I owed Toyota an additional charge of $159.93 for excessive wear and tear! I was stunned as the car was turned in with 2,000+ milage under the mileage allotment I had. Additionally, the car was in excellent, almost brand new, condition! I didn't understand. I contacted Toyota Financial Services and they informed me that the car I returned was missing a key. I explained everything but it turned out the car had been picked up for auction before they received the key; a policy I was unaware of or else I would have put aside my other responsibilities and focused on locating and sending the missing key immediately. In any case this experience caused me to be concerned about receiving only 2 master keys and no valet key. I certainly don't want to be assessed additional charges when I return the car in 3 years. On 10/19 I called Rt. 22 Toyota and spoke with Khaled and asked him to send a note or letter indicating I was given only the two master keys and no valet key. He said he would e-mail it to me. I waited 3 days to allow Khaled time to compose and e-mail the letter to me. When I went to the computer I found that he did not send me the requested confirmation. That same day. 10/22 I again called Rt.22 Toyota and left word for Khaled to call me back. He called me back and we discussed once again what I wanted. Again he said he would e-mail me the requested confirmation "directly "; he did not! I then texted him and e-mailed him my request and again provided my e-mail address. Nothing came. I called him and texted him and e-mailed him again yesterday 10/25. Again he said he will send it and again he did not! When I called again I was told Khaled was with a customer. I asked to speak to the manager and I was told he was in a meeting. I asked when the manager would be finished with the meeting, I was told that she, the receptionist, had no idea. She further explained that these meetings can take all day. I have come away from this experience exceedingly angry and fed up. This run around has caused me to decide NEVER lease another Toyota in what's left of my life. Very poor treatment of customers. Very poor cooperation and absolutely no professionalism. More