Route 22 Toyota

I never felt so comfortable purchasing a car, route 22 toyota scion has a great atmosphere and friendly sales associates. My salesperson, max, was very helpful from beginning to end, he doesn't rush you toyota scion has a great atmosphere and friendly sales associates. My salesperson, max, was very helpful from beginning to end, he doesn't rush you or push anything you don't want on you. He was very knowledgeable on every model, and Rego, the manager, was very friendly he actually takes time to talk to his customers. I recommend this dealership to anyone looking for a toyota or scion, make sure you ask for Max. More

I agree with the review posted on 8/17/2009. They are using tactics of bait and switch and let's say, it is cheating. I got to them through the Costco Auto program and I was told I got a great deal, $250 using tactics of bait and switch and let's say, it is cheating. I got to them through the Costco Auto program and I was told I got a great deal, $250 below invoice price. Great. I confirmed the exact model and add-on options and price before I went there. So what happened after I arrived their showroom and met the sales person? I was told they don't have the exact car but they have the model with upgraded options. Fine, I can live with the upgraded options as long as they are useful. But immediately I found out, first, they want to charge an additional $349 documentation fee which was not told to me over the phone, second, with the exact model and add-on options, their "invoice price" is about $500 higher than other dealers including the quote from Costco Auto program web site which is provided by the "participating dealers". They tried very sincerely to explain to me that it was the true invoice price from the manufacturer because you see, they got some add-ons. When I showed them on the their computer the invoice price quoted from the Costco Auto program web site with the add-on options, the manager stared at the screen for a couple of minutes trying to find out something to be wrong but he couldn't. Finally, he seemed really irritated and told the sales person "we do not honor the Costco price" and left. Very rude. I called Costco Auto program asking what's going on with the "invoice price". The representative and manager explained to me that every dealer has its own invoice price because every dealer pays the manufacturer different advertisement fee, local fee, government mandatory fee, holdback fee, blah, blah. I thought the holdback is the cashback money the manufacturer pays the dealer, right? I didn't expect the auto market got super hot in this economy that dealers have to beg and pay the manufacturers cashback in order to sell their cars. My fault. I forgot to mention that the sales person played innocent and insisted that he never heard about scrap value and insisted there was no such thing of scrap value when I told him I have a clunker to trade in. When I showed them the CARS.gov web site, the manager got an attitude and told me he needed to check the engine of my clunker, test drive my clunker, "up hills" and "down hills", to check everything is fine before he can take my clunker. Are they trying to break the law? I finally bought the new car from another dealer, without the Costco Auto program, for about a thousand $ less than the great deal Route22 Toyota and Costco Auto program had offered to me(yes they switched the offer). I understand that the dealer needs to make money, and those people from the Costco Auto program needs to share the profit from the dealer to get their paychecks. I just wish them be honest and upfront and not to waste my time and waste their own time, and not to cheat on people like they were idiots. More

Read the reviews on this site before checking out the dealership. Had to see for myself, so I went. The lot was small, inside showroom was nice, but the people working inside was not very friendly. Nobod dealership. Had to see for myself, so I went. The lot was small, inside showroom was nice, but the people working inside was not very friendly. Nobody walked up to you if you needed help. Nobody said hello at least to welcome you. You saw Sales guys and managers walking around, some looked busy but some some looked like they were just huddling together. When finally getting help, the sales guy was unprofessional and immature. Outrightly tried to sell a car without letting you test drive what you want. Sales guy didn't even try to talk to about why you liked a particular car or try to the sell the car. Within 5 min of meeting him he asked how much I wanted the car....its like whoah slow down...just here to check out the car. Overall experience was not good due to very bad customer service. Not sure what this dealer's goal is, but I find that they are not personable, not sensitive to you waiting around, which eventually led me to feel I did not want to buy a car from there. One of the cashiers, was at least helpful. I had better experiences at other dealers. More

after shopping at other toyota dealers i had no choice but to see if this dealer was going to sell me a car or try to play games like had been already tried on me. at first i was not sure which way it was but to see if this dealer was going to sell me a car or try to play games like had been already tried on me. at first i was not sure which way it was going to go but the sales person i was lucky enough to be introduced to turned out to be a regular guy he listened to what i wanted and proceded to explain why the camry le was the perfect fit for my needs so instead of getting a lot of hocus pocus and questions like are you ready to buy right now i got good info on the stuff i needed in the car i was intersted in and louis's final price was what i felt was a good deal he even took me on the internet to show me market value on kelly blu book so if your interested in a toyota louis pinos is the man to see at route 22 toyota More

Best experience with dealer service department yet. personnell very courteous and low-pressure. got my car serviced within the time me said and price i was quoted was the price i paid! Facility is neat personnell very courteous and low-pressure. got my car serviced within the time me said and price i was quoted was the price i paid! Facility is neat and clean and everyone there made me feel comfortable. would recommend. More

I called them first to check if they have the car I want in stock. Their internet/phone sales said yes, and tried to make an appointment with me. When I went to their dealership, the phone sales was not t in stock. Their internet/phone sales said yes, and tried to make an appointment with me. When I went to their dealership, the phone sales was not there. Then they just sent me a random sales to start with. Sorry NO the car I want. The internet sales made a mistake... and they did it on me twice.. More

Better be careful in dealing with this dealership.I have a very bad experience as they promise one price and wait you for a day and come up with different price.They are big liers and cheaters.I dont recome a very bad experience as they promise one price and wait you for a day and come up with different price.They are big liers and cheaters.I dont recomend anybody to buy car from this dealership.Few employes can really spoil the name of a dealer.They never keep words.Mr.Rego make us wait till late night 9.30 pm for nothing with 2 small kids and cheated us with the price.The both managers were playing game and disgracing the fly and not to give the car.We were so upset and we are going to let all our community and association's and make sure not to deal these type of cheaters.They dont have any value for the customers time and money. More

My wife and I visited the dealership 3 days ago, using an Internet Ad for a 2007 Toyota Carolla, and when we went there we were dissapointed in how we were handled. We felt that the advertising for the car, Internet Ad for a 2007 Toyota Carolla, and when we went there we were dissapointed in how we were handled. We felt that the advertising for the car, for some of the parts of the car, such as Certification and Power Windows being available was not truth in advertising. We left the dealership unhappy. The next day Paul the salesperson called and apologized and went out of his way to assist us and turnaround our decision to not purchase the Car. We went back to the dealership and we got a great deal, great service and were thrilled with the car we got for our son. We thank God for honest people and will recommend this dealership to anyone who needs a car. More

The overall env is totally unwelcome....ppl don't care for ur business.. even after taking appointment .. there is no one to talk to .. once someone comes up he seems uninterested .. and give ur outrageou for ur business.. even after taking appointment .. there is no one to talk to .. once someone comes up he seems uninterested .. and give ur outrageous price ...assuming that u r a fool .. once u get passed this phase the sale person will call his Manger .. who gives u a price quote somewhat better then sales person and when ur ready to buy at that price u will find many hidden and unjustified fees .. I had to walk out of the deal in final moment .. I understand the toyota are best selling car but if you cannot trust ur dealer ..how can u buy a car from them .. and expect their help in case something goes wrong More

ive gone to route 22 toyota for my past few oil changes and 30k service. overall im very happy with the level of customer service. checking in your car is very easy and the staff seems to be friendly and and 30k service. overall im very happy with the level of customer service. checking in your car is very easy and the staff seems to be friendly and efficient. the waiting room is spacious with several tvs and many magazines. there is a small parts shop connected to the waiting room. the bathroom (at least ladies') was clean. the only thing to complain about would be the time, last time my oil change took over an hour. i usually go on saturdays so they were pretty busy. i also get their coupons in the mail so im getting a fair price. overall im happy with the service department and plan to return. More