Route 22 Toyota

Poor customer service- I came in for my 1st routine maintenance appointment with Raul Urgiles at this location. I was on time for my appointment & waited 2.5 hours with no updates. He seemed off & was maintenance appointment with Raul Urgiles at this location. I was on time for my appointment & waited 2.5 hours with no updates. He seemed off & was playing music (R. Kelly) when we 1st met in his office. The music made it difficult for me to hear him, but I looked past this. I did not feel welcomed at all based on his demeanor. When the maintenance was finished, he handed me the paper & briefly said an air pressure sensor could need to be replaced. I asked him to explain what was done to the car & what I needed to do to fix the sensor. He responded with "I don't have time" & walked off. I have been taking my car into a Toyota facility for routine maintenance since 2010, when I bought the car, & have never been treated so rudely. The fact that he didn't have even 2-5 mins. to explain the work that was done was ridiculous. More

The service representative provided expected results. He was knowledgeable and well versed in his craft.received expted results. Will recommend family and friends. Thank you. was knowledgeable and well versed in his craft.received expted results. Will recommend family and friends. Thank you. More

Horrible. They busted my interior lights while performing a recall and claim it wasn't operational before I went in. Then, dented plastic while installing new bulbs. Never going there again and performing a recall and claim it wasn't operational before I went in. Then, dented plastic while installing new bulbs. Never going there again and will tell everyone I know not to purchase or service a vehicle there. Thank you. More

The customer service I have received during the week of January 6 has been a total embarrassment. I asked for a callback about a simple question on Tuesday, Wednesday, and Thursday. It is now Friday aftern January 6 has been a total embarrassment. I asked for a callback about a simple question on Tuesday, Wednesday, and Thursday. It is now Friday afternoon More

It was my first time to this location .whoever it was a quick and easy trip for me and I will definitely go back ,the stuff was very helpful too. quick and easy trip for me and I will definitely go back ,the stuff was very helpful too. More

I bought my car here back in 2006. Recently I went there because I received a recall notice about airbag replacement. They are professional and things seem to run smoothly there. because I received a recall notice about airbag replacement. They are professional and things seem to run smoothly there. More

Always first class service at this location for everyone. Explain things and keep you posted through out your stay there. Will recommend family and friends. Explain things and keep you posted through out your stay there. Will recommend family and friends. More

Thanks so much for making the process quick and easy. They worked with me to find the right car for my needs. And I could not be happier with my Toyota. They worked with me to find the right car for my needs. And I could not be happier with my Toyota. More

Great service. Was able to work with me although I am still paying a lot for the month but overall great car. I love it 😍😍. Can’t wait to refinance or upgrade 👍🏾 still paying a lot for the month but overall great car. I love it 😍😍. Can’t wait to refinance or upgrade 👍🏾 More

The appointment for my car was 2.45 and the was not done until 4.45 after much pressure that am late for work. This was not expected I hope my car was well taken care off as at a point in time they need to until 4.45 after much pressure that am late for work. This was not expected I hope my car was well taken care off as at a point in time they need to rush and expedite the service process to enable me leave for work More