Route 22 Toyota

My experience for service is always great, never had any issue, Staff is really nice, sometimes it take little longer wait time, but I highly appreciate it. Recently visited for a service on Saturday, there issue, Staff is really nice, sometimes it take little longer wait time, but I highly appreciate it. Recently visited for a service on Saturday, there is a recall for fuel pump for my Highlander 2019, it was rescheduled, kindly please tell why they were not able to do it and when I can come for it, thank you More

John his very proactive with good / honest advice in getting my vehicle in shape . As well he welcome any question and ensure all concern are answered. He is truly a professional . Keep on keeping on getting my vehicle in shape . As well he welcome any question and ensure all concern are answered. He is truly a professional . Keep on keeping on John More

As usual, service was excellent, starting from check-in, write up, estimated repairs and replacements,. Service advisor is very efficient, quick and acted very professional. Even the cashiers were very f write up, estimated repairs and replacements,. Service advisor is very efficient, quick and acted very professional. Even the cashiers were very friendly. Overall it’s outstanding service. More

1/11/20- Poor customer service- I came in for my 1st routine maintenance appointment with Raul Urgiles at this location. I was on time for my appointment & waited 2.5 hours with no updates. He seemed of routine maintenance appointment with Raul Urgiles at this location. I was on time for my appointment & waited 2.5 hours with no updates. He seemed off & was playing music (R. Kelly) when we 1st met in his office. The music made it difficult for me to hear him, but I looked past this. I did not feel welcomed at all based on his demeanor. When the maintenance was finished, he handed me the paper & briefly said an air pressure sensor could need to be replaced. I asked him to explain what was done to the car & what I needed to do to fix the sensor. He responded with "I don't have time" & walked off. I have been taking my car into a Toyota facility for routine maintenance since 2010, when I bought the car, & have never been treated so rudely. The fact that he didn't have even 2-5 mins. to explain the work that was done was ridiculous. More

When I came in to service my car, the people that I worked with were all very: Timely Organized Polite Friendly Direct Patience Clear Helpful worked with were all very: Timely Organized Polite Friendly Direct Patience Clear Helpful More

He was good and he was very helpful with me. His service was really well down. He maintanace with my car and it went well was really well down. He maintanace with my car and it went well More

Yesterday 1/14/2020 I waited 2hours for de oil exchange service and the service was not done I won’t be returning to route 22toyota service and the service was not done I won’t be returning to route 22toyota More

The mecanic did a very professional service to my car. Excelent attention with the employee in the office. The best service in the New Jersey area Excelent attention with the employee in the office. The best service in the New Jersey area More

Verry Nice Group of Professionals you had Working in Route 22 Toyota..Hopefully The Services Dept Will me Equally Friendly...Thanks For The Service You Guys Give Me. Route 22 Toyota..Hopefully The Services Dept Will me Equally Friendly...Thanks For The Service You Guys Give Me. More

Mike was very helpful in explaining to me about what service I needed, he also updated me as my vehicle was being serviced, and how long I would be there. service I needed, he also updated me as my vehicle was being serviced, and how long I would be there. More