Route 22 Toyota

I visited Rt 22 Toyota to check out a 2012 Toyota Venza they had advertised on their site. I was told by the internet salesguy that they had it in stock and i could see it if i stopped by the showroom. On they had advertised on their site. I was told by the internet salesguy that they had it in stock and i could see it if i stopped by the showroom. On reaching the showroon, Alexis said the 2012 venza is at their warehouse (some place far away) and that it was difficult to bring it over..and offered a good deal on the 2011 Venza. They did not have the 2011 venza in stock and said they have located on one for me and could bring it in the same day or the next day. After a hassling process with price negotiating and getting ready to leave, his manager came running into the parking lot and agreed to my price. I put down a $500 downpayment and signed a purchase order. As soon as i signed, i asked them for the specs of the car they located and now Alexis says "the guys are in the process of locating and will call me as soon as they find one". I was pissd since he lied to me but decided to wait a day. This was during the Toyotathon time and the special deals were ending on Jan 3rd. I called Alexis the next day and he assured me that he has located the car and was going to pick it up and that i had nothing to worry about losing out on the specials during toyota thon. Alexis was a whole lot of lies and never answered any question in a straightforward manner (definitely not confidence inspiring to a customer who is spending 29k on a car). Finally realizing he was taking me for a ride, i shot off a couple of emails to their management and this is when Alexis manager, Frank Lizardi called. From this point on, Frank was a lot more honest and accurate in his statements. He told exactly what was going on and was straight with all his answers. In the end, they could not get me the car i wanted and i missed out on the Toyotathon. The mistake i made was that i put down a downpayment ($500) even without seeing the car. I trusted Alexis when he said he had already located the car. I will not go back and would not recommend anyone putting down a payment without seeing the car. Alexis Canabe seems like he started off his career at a user car dealership. The professionalism required by a Toyota salesman is clearly missing. I asked him to fax me a copy of the purchase order that i signed (since i forgot to get it when i was at the showroom) and he outright refused to send one...i mean WTF!!! it is a document that i signed!. Anyways...it was a bad experience for me. More

I have a limited amount of time to purchase a new car. I explaned that to Alex and he helped me fill my needs with respect of my time. I love my new Camry! explaned that to Alex and he helped me fill my needs with respect of my time. I love my new Camry! More

I bought a new toyota corolla and love it as soon as I walked in they provided great customer service I was immediately helped by max kifayeh and john della penna they were awesome very friendly and took walked in they provided great customer service I was immediately helped by max kifayeh and john della penna they were awesome very friendly and took care of all my needs Im very happy with there prices and service I highly recommend this dealership and sales people. More

Just WOW. The customer service was amazing. Alex and will his employees were wonderful and we found our dream car. They made everything work within our budget and we are so happy we have told everyone a will his employees were wonderful and we found our dream car. They made everything work within our budget and we are so happy we have told everyone and all our neighbors as well. Great job. No better place. More

I picked up my new Sienna from Route 22 Toyota yesterday and I have to say that this was a nice experience. I really didn't want to shop from dealer to dealer so i emailed a couple of area dealers and Rout and I have to say that this was a nice experience. I really didn't want to shop from dealer to dealer so i emailed a couple of area dealers and Route 22 was the only one that replied with a straight forward price quote. I went down to the dealership, met with Greg who showed me the van and a short time after that i was driving home with my new Sienna. Everyone was very professional. Alex even made sure that the paperwork was completed quickly so I could pickup the kids up from school in our new Sienna. Thank you all for your help! Lauren More

I have always heard that highway dealers are a butcher shop, that they do not tell the truth and that they are more into gimmicks than actually sell you a car. Not the case with Route 22 Toyota. I have be shop, that they do not tell the truth and that they are more into gimmicks than actually sell you a car. Not the case with Route 22 Toyota. I have been shopping various dealers for a reliable vehicle, and after I was sure I wanted a Toyota I Was referred to Alex Cancela. What a gentleman! He was able to get me a great financing and provided me with a very knowledgeable salesperson. No gimmicks, no games, the color that I wanted with the equipment I needed at my budget. If you are in the market for a Toyota ask for Alex Cancela, he will definitely put all those myths about highway dealerships to rest. Thanks Alex, I will send more referrals! More

My entire experience at Route 22 Toyota was amazing. Every person there was willing to help me. There customer service was fantastic! I felt so comfortable addressing any concerns or issues that I had Every person there was willing to help me. There customer service was fantastic! I felt so comfortable addressing any concerns or issues that I had. They were willing to work through everything to ensure I got the best deal possible. I love my Rav4! More

This was the first time I ever went to buy a new car . The salesman was john della penna..he was very courtious , answered all 100 of my questions and got me the best price possible. In the end I got a ne The salesman was john della penna..he was very courtious , answered all 100 of my questions and got me the best price possible. In the end I got a new camry . I'm very happy with my purchase. More