Riverhead Bay Subaru

Unsatisfactory I spoke to salesman, "Eric" yesterday to see if he could re-set the date and time on my 2019 Forester Limited. He asked me who my salesman was. When I spoke to salesman, "Eric" yesterday to see if he could re-set the date and time on my 2019 Forester Limited. He asked me who my salesman was. When I said I didn't buy my car from this dealership he initially said that if I didn't buy it from there, he couldn't help me. When I protested and said that I was probably going to have my service done by this Subaru dealership, his response was that when I bring it in for service, they would re-set the time then. As I continued to protest, he said that maybe he could do it next week. I decided I would have Donaldson do it. They are more customer friendly. More

My has been and I had the same situation in buying the new crosstrek, We were quoted 5000 over asking because it was in demand. We turned around and walked out and purchase the car and another dealership new crosstrek, We were quoted 5000 over asking because it was in demand. We turned around and walked out and purchase the car and another dealership a really great price lower than the sticker. What a crock. It’s about the demand. It’s about the money. Don’t deal with this dealership. More

Excellent customer service! I made contact with Terrance at this dealership to help a family member with collision repair information for a Subaru Forester. The service departmen I made contact with Terrance at this dealership to help a family member with collision repair information for a Subaru Forester. The service department had already closed. He went out of his way to contact a repair company and relayed this information back to us. This is customer service at its finest. More

Good Experience Called to get a price on a 2018 Outback. Spoke with Internet sales person, Jo, who provided a quick response and accepted a counter offer. Next day Called to get a price on a 2018 Outback. Spoke with Internet sales person, Jo, who provided a quick response and accepted a counter offer. Next day arrived at Riverhead Bay Subaru to see the car and dealt with another Jo. Picked it up a few days later and dealt with Linda, who introduced us to our new Outback. She was very knowledgeable and easy to work with. Finance person, Mike was also very nice and easy to deal with. 0% financing topped the cake. All in all a very good experience. Thank you. More

Dreams "DO" come True thanks to Joe P. In June of 2018 I visited the Subaru Dealership in Riverhead and was greeted by Sales Rep Joe Passalacqua. During this visit I explained to Joe my int In June of 2018 I visited the Subaru Dealership in Riverhead and was greeted by Sales Rep Joe Passalacqua. During this visit I explained to Joe my interest was in the Subaru Forester's White Pearl exterior with the black leather interior. With Joe's knowledge, I discovered the Touring model was the "choice option" which came with other outstanding features. After various conversations with Joe P. about my concerns and interests, I went ahead with the purchase of the vehicle. By the end of July, my 2018 Subaru Forester was delivered to the Riverhead Bay Motors dealership AHEAD of schedule with "all the bells and whistles". Joe P's. Professional Salesmanship and Personality made my decision easy and hassle-free. To me he's "the man" that made my dreams come true…. More

"No small leak" I had stopped in for a quick oil change and was told there was a leak from the head gaskets. I returned a few days later and after a complete check o I had stopped in for a quick oil change and was told there was a leak from the head gaskets. I returned a few days later and after a complete check of the car Chris, the counter Tech. called me and advised that the leak was not only the head gaskets, but several other gaskets. After weighing my options and cost, I authorized Chris to move forward with the work. When the job was complete Chris was on vacation and I met Alex when I stopped in to pick up my car. Alex, the service manager, took the time to go over my bill and the work that was done. In short the engine was overhauled. I asked to meet the mechanic who worked on the vehicle, and that was Dominic. I just wanted to thank him personally. I also want people to know that I travel from 72 miles from Queens, NY to Riverhead Subaru for all my service and in this case I am glad I did. I have 2 Subaru's that I have purchased at that dealership. Alex, Chris and Dominic, treated, I feel my car as if it were there own and that means something in my book. Additionally, I feel this service department is the best around bar none. Thanks guys! Michael Gorton More