Riverhead Bay Subaru

The salesman for my purchase of a new Forester was James DeLatola. I've purchase several new cars over the years and James was the best car salesperson I have ever dealt with.. He is easy to work with: stra DeLatola. I've purchase several new cars over the years and James was the best car salesperson I have ever dealt with.. He is easy to work with: straight-forward with no pressure, knowledgeable, and always ready to respond to questions about how to use features even long after the sale. This is the second car I have bought from him. The pricing at Riverhead Subaru was very fair. More

Our salesman, Eric, was knowledgeable, helped us pick our vehicle, but was never pushy. He spent time with both my husband and I several times before we actually purchased a vehicle. He made picking up our vehicle, but was never pushy. He spent time with both my husband and I several times before we actually purchased a vehicle. He made picking up our car easy, getting all the necessary work done the same day. His knowledge of the vehicle and all of its features was extensive. Eric was patient in explaining how to use all of the bells and whistles, and encouraged us to call/stop back if we have any questions. The manager Tim, also introduced himself, and told us he is also available if we need anything. Totally satisfied! More

All the people I met at Riverhead Subaru were very helpful and responsive. They listened to all my questions thoroughly and answered fully so I understood what Subaru cars had to offer. I feel very helpful and responsive. They listened to all my questions thoroughly and answered fully so I understood what Subaru cars had to offer. I feel very confident in my choice now to have bought one there and I am happy to recommend them. More

I can't say enough about how accomodating Subaru dealership in Riverhead was. I literally told them what I needed and within 2 days my car was ready to go. They took care of everything! Thank you. dealership in Riverhead was. I literally told them what I needed and within 2 days my car was ready to go. They took care of everything! Thank you. My sales representative, Eric was very helpful. More

I got a great deal on a great car. I felt that Eric made every effort to get me what I wanted at a price I could afford, and to make the whole experience stress free. every effort to get me what I wanted at a price I could afford, and to make the whole experience stress free. More

My wife, Bonnie, and I have been taking our 2017 Forester to Bay Subaru for service since our move to the North Fork in February 2019. Very positive service experience all the time. This spring we came in to Bay Subaru for service since our move to the North Fork in February 2019. Very positive service experience all the time. This spring we came in without an appointment with a flat tire which was fixed without charge. Some issues with battery which was replaced without charge and no hassle, twice...I will purchase my next car at Bay Subaru without a doubt. More

Problem solved with Key Fob I had been in three times before for a problem with my key FOB going through batteries every three months and this time had the absolute pleasure of I had been in three times before for a problem with my key FOB going through batteries every three months and this time had the absolute pleasure of speaking with Ms Leyda Cordon who was professional, welcoming and very knowledgeable. Due to an internal problem found in the key FOB, Ms Cordon was kind & generous enough to replace it at no charge and deem it a "goodwill gesture". Thank you so much ! More

I have had two of the worst customer service experiences in purchasing accessories from this dealership. From phone inquiries lack of product selection support and sales to on-site purchasing of new access in purchasing accessories from this dealership. From phone inquiries lack of product selection support and sales to on-site purchasing of new accessories. The customer service I experienced at the dealership on a March 29th purchase was disgruntled, inflexible, and required "pulling teeth" to get a response to my product and specials inquiries. There was no proactive sales support in the purchase process. I purchased a new Forester in April 2019 from this dealership and the sales process and service customer support has been exceptional to date. I am considering not to continue to purchase parts/accessories from this dealership. More

Very disappointed with the customer service or lack of that i received from Miranda in the service dept. Stopped in to speak about getting work done on my forester but was treated very rudely. I have been that i received from Miranda in the service dept. Stopped in to speak about getting work done on my forester but was treated very rudely. I have been in before and had the absolute pleasure of speaking with Ms Leyda Cordon who was professional, welcoming and very knowledgeable. Disappointed in the current lack of customer sercice and ended up going to Donaldsons because I was very discouraged with how I was treated. Everyone else in Riverhead has been usually so knowledgeable and friendly in the sales and service department, including the mechanics who have done work on my car, so this was disappointing to say the least. Hopefully something is changed and improved so I can continue doing business in Riverhead.. More