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Riverhead Bay Subaru
Riverhead, NY
149 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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149 Reviews of Riverhead Bay Subaru
October 01, 2020
I can't say enough about how accomodating Subaru dealership in Riverhead was. I literally told them what I needed and within 2 days my car was ready to go. They took care of everything! Thank you. dealership in Riverhead was. I literally told them what I needed and within 2 days my car was ready to go. They took care of everything! Thank you. My sales representative, Eric was very helpful. More
by Carsend
Employees Worked With
ERIC MAMAY
September 24, 2020
I got a great deal on a great car. I felt that Eric made every effort to get me what I wanted at a price I could afford, and to make the whole experience stress free. every effort to get me what I wanted at a price I could afford, and to make the whole experience stress free. More
by bethwickey
Employees Worked With
Eric Mamay
September 01, 2020
My wife, Bonnie, and I have been taking our 2017 Forester to Bay Subaru for service since our move to the North Fork in February 2019. Very positive service experience all the time. This spring we came in to Bay Subaru for service since our move to the North Fork in February 2019. Very positive service experience all the time. This spring we came in without an appointment with a flat tire which was fixed without charge. Some issues with battery which was replaced without charge and no hassle, twice...I will purchase my next car at Bay Subaru without a doubt. More
by Bon/Ken Stock
Employees Worked With
several different service people
July 29, 2020
Problem solved with Key Fob I had been in three times before for a problem with my key FOB going through batteries every three months and this time had the absolute pleasure of I had been in three times before for a problem with my key FOB going through batteries every three months and this time had the absolute pleasure of speaking with Ms Leyda Cordon who was professional, welcoming and very knowledgeable. Due to an internal problem found in the key FOB, Ms Cordon was kind & generous enough to replace it at no charge and deem it a "goodwill gesture". Thank you so much ! More
by t_degregorio
Employees Worked With
Leyda Cordon
March 02, 2020
I have had two of the worst customer service experiences in purchasing accessories from this dealership. From phone inquiries lack of product selection support and sales to on-site purchasing of new access in purchasing accessories from this dealership. From phone inquiries lack of product selection support and sales to on-site purchasing of new accessories. The customer service I experienced at the dealership on a March 29th purchase was disgruntled, inflexible, and required "pulling teeth" to get a response to my product and specials inquiries. There was no proactive sales support in the purchase process. I purchased a new Forester in April 2019 from this dealership and the sales process and service customer support has been exceptional to date. I am considering not to continue to purchase parts/accessories from this dealership. More
by FelixS
Employees Worked With
Parts/Accessories counter rep
February 21, 2020
Very disappointed with the customer service or lack of that i received from Miranda in the service dept. Stopped in to speak about getting work done on my forester but was treated very rudely. I have been that i received from Miranda in the service dept. Stopped in to speak about getting work done on my forester but was treated very rudely. I have been in before and had the absolute pleasure of speaking with Ms Leyda Cordon who was professional, welcoming and very knowledgeable. Disappointed in the current lack of customer sercice and ended up going to Donaldsons because I was very discouraged with how I was treated. Everyone else in Riverhead has been usually so knowledgeable and friendly in the sales and service department, including the mechanics who have done work on my car, so this was disappointing to say the least. Hopefully something is changed and improved so I can continue doing business in Riverhead.. More
by Tom W
Employees Worked With
Miranda, Melanie
October 31, 2019
Unsatisfactory I spoke to salesman, "Eric" yesterday to see if he could re-set the date and time on my 2019 Forester Limited. He asked me who my salesman was. When I spoke to salesman, "Eric" yesterday to see if he could re-set the date and time on my 2019 Forester Limited. He asked me who my salesman was. When I said I didn't buy my car from this dealership he initially said that if I didn't buy it from there, he couldn't help me. When I protested and said that I was probably going to have my service done by this Subaru dealership, his response was that when I bring it in for service, they would re-set the time then. As I continued to protest, he said that maybe he could do it next week. I decided I would have Donaldson do it. They are more customer friendly. More
by Third time Forester buyer
Employees Worked With
Eric - salesman not listed above.
October 10, 2019
My has been and I had the same situation in buying the new crosstrek, We were quoted 5000 over asking because it was in demand. We turned around and walked out and purchase the car and another dealership new crosstrek, We were quoted 5000 over asking because it was in demand. We turned around and walked out and purchase the car and another dealership a really great price lower than the sticker. What a crock. It’s about the demand. It’s about the money. Don’t deal with this dealership. More
by Justamom
Employees Worked With
George Reveliotis
August 26, 2019
Excellent customer service! I made contact with Terrance at this dealership to help a family member with collision repair information for a Subaru Forester. The service departmen I made contact with Terrance at this dealership to help a family member with collision repair information for a Subaru Forester. The service department had already closed. He went out of his way to contact a repair company and relayed this information back to us. This is customer service at its finest. More
by Dawn
Employees Worked With
Terrance O'Toole
April 22, 2019
Wow... are they trying to rip us off. We walked in to investigate a Crosstrek and sat down with a salesman. He quoted us a price for the car $5000 above MSRP because there is a "big deman We walked in to investigate a Crosstrek and sat down with a salesman. He quoted us a price for the car $5000 above MSRP because there is a "big demand" for this vehicle. What a crock .... I've been in touch with several dealers since this discussion last Saturday and i've been quoted similar packages for $6500 CHEAPER....... WHAT ARE THEY THINKING. Riverhead may be in the sticks, but we are not stupid. More
by shazzer
Employees Worked With
Brandon
