Riverhead Bay Subaru

very friendly, knowledgeable staff. My salesman Kelly made the entire process of buying my car a very pleasant experience. My salesman Kelly made the entire process of buying my car a very pleasant experience. More

What turned me off to Riverhead Bay Subaru is that they're still charging for a full tank of gas (even though the car arrives at the dealership -- from the manufacturer -- already with a full tank of they're still charging for a full tank of gas (even though the car arrives at the dealership -- from the manufacturer -- already with a full tank of gas). I actually bought my previous vehicle at Riverhead Bay Subaru, and they charged me for a full tank of gas at that time. They're still doing that. They're just not telling you until you pick up the car. One Riverhead Bay Subaru salesperson even had the audacity to say to me "If it bothers you about paying for a tank of gas, then maybe you shouldn't be thinking about buying a new car." So -- we eventually bought our new Subaru from another dealership. We even paid a little bit extra for it. This dealership is also charging $59.00 to install your license plate on the front of your car. I don't know of any other dealerships that charge this fee. Not even sure if this is a made up charge or whether it's actually valid. Never really know what to believe from Riverhead Bay Subaru. It sometimes feels like you're being "nickled and dimed" by this dealership. Riverhead Bay Subaru's Service Department is also sometimes very hard to reach. As far as I can tell, they are basically honest, but expensive. $175 just to evaluate your car plus whatever work they do. You also get voice mail most of the time. One Service Department voice mail actually says they'll get back to you when it's convenient for them (Service Manager extension 233). Come on Riverhead Bay Subaru. At least give the impression that the customer comes first. More

Called about purchasing a car top carrier and was told to come in, no appointment needed, and theyd install it for me. I said I'd be there between four and four-thirty and I was there at four-thirty. After come in, no appointment needed, and theyd install it for me. I said I'd be there between four and four-thirty and I was there at four-thirty. After checking in and waiting twenty minutes I was told it was too late, and because I hadn't purchased my vehicle there, I'd have to come back tomorrow. I live forty-five minutes away. I wish they'd told me this when I called earlier. Glad I purchased my Outback at Brattleboro Subaru, They are honest and accommodating consistantly. More

Recently I ordered a new 2022 Subaru Forester Wilderness which was delivered to my home on October 19, 2022. The salesperson I worked with was Kelly Naish. I was lucky to have him because he helped me get which was delivered to my home on October 19, 2022. The salesperson I worked with was Kelly Naish. I was lucky to have him because he helped me get the right car for the best price. Kelly knows his product, loves his job, and is a consummate professional. I am an inexperienced driver. He patiently explained the many new functions I need to understand in order to operate the car efficiently, answered all of my questions, and helped me get comfortable in the vehicle. I had researched what car would best serve my needs and knew it would be a Subaru. But it was Kelly who helped me find the best model, with the features that would best serve my needs, at the best price. I am grateful that I got to work with him and look forward to enjoying my new Wilderness Forester. Great car. Great Salesman More

Outstanding and honest service provided by Nichole, the service advisor! She has gone above and beyond to help us with our son's Subaru! We have 2 Subaru's which are great cars but when they need to be fix service advisor! She has gone above and beyond to help us with our son's Subaru! We have 2 Subaru's which are great cars but when they need to be fixed or maintained it's refreshing to know they are an honest and reputable dealership! She is the best! More

I've had three Subarus so far and I can't say enough good things about Jimmy Delatola at Riverhead Bay Subaru. He's knowledgeable, fair and patient. As a woman, it's so important to know you are dealing wi things about Jimmy Delatola at Riverhead Bay Subaru. He's knowledgeable, fair and patient. As a woman, it's so important to know you are dealing with a salesperson you can trust and will give you the best advice possible. I'm a repeat customer with Subaru because of him. More

Outstanding dealership,from Brendan,service writer to Jim Delatolo.This is my 4th Subaru .Everyone,very helpful and I got great service as well as a good price on my 2022 Outback.My compliments to your serv Delatolo.This is my 4th Subaru .Everyone,very helpful and I got great service as well as a good price on my 2022 Outback.My compliments to your service dept and sales department .Highly recommended. More

Terrible experience at this location. Never returning. Nichole was nasty, not helpful and extremely rude. Nichole was nasty, not helpful and extremely rude. More

I am humbled and thankful for the wonderful and truly caring Service Department employees at Riverhead Bay Subaru. Nichole and her crew went above and beyond to help me quickly diagnose and repair all th caring Service Department employees at Riverhead Bay Subaru. Nichole and her crew went above and beyond to help me quickly diagnose and repair all the issues with our Outback. I really appreciate that they hold my daughters safety in the highest regard and her journey to college will be a safe and confident one! Thank you Nichole and crew, you are all amazing humans!!!!! More

Our experience purchasing our new Subaru Outback was amazing.Eric was our salesman and was informative,helpful and so patient.without a doubt the most enjoyable experience ever.Will highly recommended t amazing.Eric was our salesman and was informative,helpful and so patient.without a doubt the most enjoyable experience ever.Will highly recommended the dealership to everyone we know thank you More