Riverhead Bay Subaru

By far the purchase of my new to me Subaru Forester was the most pleasant car dealer experience I have ever had. Bob Mall and his co-workers strove to get me into a reliable and affordable car without bein the most pleasant car dealer experience I have ever had. Bob Mall and his co-workers strove to get me into a reliable and affordable car without being over bearing and relentless. Being in the midst of life changing events and feeling a bit uneasy about purchasing a vehicle Bob reassured me. He helped me out immensely, answered my many questions, got me into an awesome vehicle, and gave me sound advice. I feel like I was treated like family and not like a sales number. I would highly recommend visiting Riverhead Bays Motors and speaking with Bob. More

Linda Manning was warm and respectful, and full of knowledge about the car. My son was helping me car shop, and after having visited three other dealerships with me, he was quite impressed with the knowledge about the car. My son was helping me car shop, and after having visited three other dealerships with me, he was quite impressed with the Subaru dealership. Linda was kind and courteous and answered all of our questions well. During the test drive she explained so thoroughly the safety features and advantages of the Forester, that when we pulled back to the lot, I knew this was the car for me. Linda took care of calling my insurance company, getting my registration and plates. After I bought the car, I returned for a teaching session on the Bluetooth and Linda gave me lots of time to become acquainted with this feature. She explained that she would be there for me at any time should I need more help, or have any problems or questions. For me, a recent widow, Linda's assurances give me the confidence that didn't have before I met her. I love the car, and the service I am still receiving from Riverhead Bay Motors. More

I was so glad that I came to Subaru to purchase my Subaru Impreza after working with Linda Manning. She has always been so knowledgeable and helpful to me during my Subaru purchase, and afterwards has alway Impreza after working with Linda Manning. She has always been so knowledgeable and helpful to me during my Subaru purchase, and afterwards has always provided helpful advice and suggestions regarding service for my vehicle. Truly an asset to the Subaru company, I would be glad to continue working with her in the future. More

Went on for an inspection and oil change. Gave me an outrageous quote to fix the problems with the car. After the quote I decided not to get the repairs but while waiting for them to finish up, I walke outrageous quote to fix the problems with the car. After the quote I decided not to get the repairs but while waiting for them to finish up, I walked into the floor thinking maybe it was time to trade it inform a new model. One of the salesman was cursing a blustreak because he couldn't find keys.Total turn off. Then on the way homeowner realized they had not even filled up the windshield fluid leaving me uncertain that they did anything. More

I recently purchased a new Outback from Linda Manning. It was a pleasure working with her. She was very informative and very helpful throughout the purchase process. Her professionalism was outstanding. She was a pleasure working with her. She was very informative and very helpful throughout the purchase process. Her professionalism was outstanding. She was knowledgeable about the cars and was able to educate me about the new technology. I never felt pressured or rushed to make a deal but once my decision was made the details of getting the car were handled quickly by the staff there. Ken, in financing, was very patient as we discussed various options. Joe, the sales manager, introduced himself and I felt as if, they as a team were helping me with this big purchase. This dealership understands the importance of quality customer service. A call to the dealership is answered by a real person and when Linda said she would take care of something or would contact me, she was diligent in following through. Linda offered to pick me up at work to assist me with the logistics of getting the car. This was really going above and beyond in my opinion. Everyone there seemed to genuinely want to make the experience a positive one. I am hoping the service experiences here will be as positive. More

Excellent overall experience for my wife & I. Linda Manning was our main contact. She was very welcoming, friendly and helpful. Her knowledge of the Subaru products was very evident as she assisted u Manning was our main contact. She was very welcoming, friendly and helpful. Her knowledge of the Subaru products was very evident as she assisted us in making a vehicle selection. Ken Housner was very helpful as we went through the financial part of the transaction. We appreciated the general "personna" of the dealership - friendly and attentive without the high pressure sales that we have experienced at other car dealerships. More

I had my own financing but the finance person said he could do better. He then stated that he could get me an( extended warranty 7 years) for the same repayments as my bank for the vehicle. I asked him h could do better. He then stated that he could get me an( extended warranty 7 years) for the same repayments as my bank for the vehicle. I asked him how that was possible, he said the difference between the interest rates my bank 1.93% and his 1.45%, It did not sound right so I told him I did NOT want the extra warranty, He said it's not going to cost you anything. Since I was told it was free I said ok, but after arriving home I looked over the paperwork and noticed a $1000 charge for that (Free) warranty. What a shame to a nearly perfect auto buying experience More

I would highly recommend Subaru to anyone interested in buying a vehicle. Make sure you ask for Jeff Lewis and buy it from Riverhead Bay Subaru. He was great !!!! I picked up the car 1/2/14. buying a vehicle. Make sure you ask for Jeff Lewis and buy it from Riverhead Bay Subaru. He was great !!!! I picked up the car 1/2/14. More

I gave this high rating to Riverhead Subaru because 3 yrs ago I bought my first Forester (used) and my experience then was good and for the past 3 yrs I have been dealing with Mason Voss , Service Consultant ago I bought my first Forester (used) and my experience then was good and for the past 3 yrs I have been dealing with Mason Voss , Service Consultant for the repairs on that car. I cannot say enough about Mr. Voss's knowledge and his way in dealing with people. He is a gem and Riverhead Subaru can be very proud of him. I actually came in on Dec 4th to service my exsiting Forester, but because I had time to wait for my car, I went and spoke to Linda Manning and asked her what she had available in her used car inventory. She patiently showed me what cars she thought I might be interested in and I immediately was interested in the 2007 Forester she had on the lot. She was beneficial in securing the price I wanted to pay and with the help of her sales manager Joe and the Finance Mgr Ken, I left my old Forester there and drove home in my new Forester! Such professional people...all of them! I will continue to be happy with this dealership. More

This is my fourth Subaru. The staff particularly Jeff Lewis and Ken were very helpful and attentive. They helped me greatly with my mileage overage and placing me in a new car before my lease was up. I Lewis and Ken were very helpful and attentive. They helped me greatly with my mileage overage and placing me in a new car before my lease was up. I would recommend them highly to anyone. More