Rick Hendrick City Chevrolet

New Car Buying Process I had driven my old car for ten years. I was not knowledgable about the new technologies. Our salesman answered all of our questions and made the buyi I had driven my old car for ten years. I was not knowledgable about the new technologies. Our salesman answered all of our questions and made the buying process very comfortable. I preferred leather seats, and our salesman assured me they could be installed and not look like an after market addition. I was concerned about the look, but once I chose the leather and it was installed I was very pleased with the end result. Thank you for answering all my questions through out the entire process. More

service In and out in less time than quoted by service writer. Quoted 2 to 2,5 hours and was out in just over an hour. In and out in less time than quoted by service writer. Quoted 2 to 2,5 hours and was out in just over an hour. More

Good experience Everything was done that was on my list. Communication between the service department and myself was good. The time element worked out fine. I did Everything was done that was on my list. Communication between the service department and myself was good. The time element worked out fine. I did not push to have the service done in a hurry. More

5 stars If u looking for Chevy car or truck be sure n check out city Chevolet Charlotte they made me deal of century on a 2016 Z06 If u looking for Chevy car or truck be sure n check out city Chevolet Charlotte they made me deal of century on a 2016 Z06 More

Great car care Everything was well explained and I was kept informed as repairs progressed. Servio did a great job for me! Always a good expierience at this dealersh Everything was well explained and I was kept informed as repairs progressed. Servio did a great job for me! Always a good expierience at this dealership. More

The right vehicle at a good value. Great selection I searched the Charlotte metro area for a new pickup for my personal retirement gift to me. After trying many dealerships I located just what I wanted I searched the Charlotte metro area for a new pickup for my personal retirement gift to me. After trying many dealerships I located just what I wanted at Ricks dealership. Once I drove on the lot I could see why I found what I could not find elsewhere. They have a great inventory even near the end of the model year. More

Read Before Working With These Folks Hello all, I never post negative reviews, but I felt compelled to share today's experience. Last Thursday 10/30, after searching online and findin Hello all, I never post negative reviews, but I felt compelled to share today's experience. Last Thursday 10/30, after searching online and finding a used car that I liked at this dealership, I called and spoke with Anthony. I started negotiating with him and then got a call back from Mike. Mike and I agreed to a price and I started working with a lady in the Business Office to set up financing. My credit score came back in the 700+ range, so I set up an appointment to see the car today, Monday 11/3. It was all set up for 3:30pm for me to come in and pick up the car. I took the day off work, withdrew a sizable down payment from the bank and drove the three+ hour trip from Charleston, SC to this dealership in Charlotte, NC. I arrived at the dealership at the agreed time and was told, "I think we sold that car." They scrambled to get Mike to come speak with me because Anthony was "with another customer" and, once found, Mike basically looked at me with a dumbfounded expression. He told me that they sold the car on Friday. Then he asked "Is that the only car you wanted, or would you be interested in another car?" At that point I was just trying to figure out if a massive company like Rick Hendrick has ever trained/ educated their staff on Customer Service/ Conflict Resolution. Mike seemed incapable of mustering any modicum of empathy. In fact, the only thought he seemed able to conjure up was, "even though you've wrecked this guys day off and sold the car he drove three hours to buy, DO NOT TO LET HIM LEAVE WITHOUT BUYING A CAR!!". I asked the simple question," Mike, why didn't you call me to let me know you had sold the car?" He looked at me with this blank stare, thought to himself for a second and then uttered, "Well, often times people don't show up." Wow..... The best explanation that Mike could come up with after: A.) negotiating a price B.) pre-qualifying with their in-house financing C.) scheduling an appointment to meet them and sign the paper work was that I would probably not show up. Again, I don't post stuff like this and do what you want, but I would strongly recommend you go somewhere else. Also, FYI, if you see a car in their inventory you like, you can get it from another Rick Hendrick dealer as they all draw from the same pool of pre-owned cars. You do not have to deal with the poor Customer Service you will assuredly experience at this location. Just my two cents. Consider yourself warned! More

very poor customer service Arrived at 5 p.m. and TD I was approved for a traverse LS 32000 with a budget of 500 monthly payment so I decide to look at a used traverse pricing g Arrived at 5 p.m. and TD I was approved for a traverse LS 32000 with a budget of 500 monthly payment so I decide to look at a used traverse pricing g at 26000 and Lamar told me at 8pm my payment for used traverse will be 750 and new traverse payment of 750 so disappointed!!!! Speak with the truth don't waste our time and don't say a thing when your leaving More

Excellent People. Excellent Work Ethic. I had the pleasure of working with this dealership a number of times. The dealership is managed by Rick Hendrick which is a part of Hendrick Automotiv I had the pleasure of working with this dealership a number of times. The dealership is managed by Rick Hendrick which is a part of Hendrick Automotive Group and some other entities. The Executive General Manager is John Bratton, who I got to meet after a positive experience at their sister dealership in Monroe (Hendrick Chevy and Cadillac). I dealt with a Manager there named Chris Boone who by far showed superior customer service, before, during and after the sale. Every time I had a question I would receive an easy friendly person to talk to at the dealership. After I purchased my vehicle I ended up going back to the dealership because I had run into an issue with the Onstar account, and the dealership was friendly to help me (EVEN AFTER HOURS)! I stopped by unknowing that they had closed 25 minutes prior, and instead of telling me to come back, the rep just came outside and fixed my car that was stuck on an Onstar screen and showed me how to do it the next time. This go around I am working with the dealership in Charlotte because it was more convenient for a vehicle I am looking to purchase. Their brand and service promise still stands strong. The dealership shows that they are governed by strong rules about taking care of customers and that they work hard to ensure that their customers are satisfied. I got to work with John Bratton who answered some questions for me, and I must say he is a hard worker, and no-nonsense type of guy. He will not waste your time and will put you with someone who cares. Reflecting on my visit the other day, I must say that even when things don't go your way, the people care about you at this dealership. Sidney "Sid" is one of the best reps here that works at this dealership and he has a great personality! Easy to talk to and likes to joke with you treating you like a person, and not a sale. It was clear to me after dealing with him that he isn't in car sales for the wrong reasons, he genuinely cares about people - as has everyone else I have met at these dealerships. Hendrick drives a hard bargain in their industry, you can't beat the service, quality and team that they provide. Go to Hendrick when you want your next vehicle! More

Tripp Wilson is by far the best service writer that I have come across. Having owned 60 cars in 14 years I have ran across a few. I will be referring all of my family and friends to Tripp. He also have come across. Having owned 60 cars in 14 years I have ran across a few. I will be referring all of my family and friends to Tripp. He also has fantastic communication skills which is a big plus in my book. After dropping off my Suburban he had a diagnosis before I made it back to work and within 2 hours had the work completed and ready for pickup. Thank you Tripp and City Chevrolet!!! A++++ A.Hicks More