Rhythm Chrysler Dodge Jeep Ram

Poor customer focus Generally, sales staff is very friendly and accommodating, and attentive, they are comfortable to be around. In that regard, they get high scores, Generally, sales staff is very friendly and accommodating, and attentive, they are comfortable to be around. In that regard, they get high scores, but that is the highlight of my experience. They don't know their products very well, and the sales manager has little initiative or motivation to provide information in a timely manner. As we got close to agreeing on a sale price, I had an additional option I wanted to include, and I did not understand the "Uconnect" option and pricing that was included in the purchase. The sales manager said he got his option pricing exclusively from the Parts Dept., and because it was closed, he was unable to find out about the price of the option I wanted. He also gave me his Unconnect understanding and experience which was at best, an incomplete understanding. He said it would be the next day before they could answer my questions, and the fact that the current incentives and financing options ended today did not remotely spark his interest to try to answers my questions today. Instead, he went on to tell me what he could not do, and how he doesn't even have control over his inventory order. I don't know the reason for lack of initiative or motivation, but he let me leave before any attempt to address my concerns or to answer my remaining questions. I couldn't believe the lack of initiative and the poor customer focus. What was really disappointing is that when I went online that night at home, within 1/2 hr., after some web-searches and a single phone conversation, I was able to get the information needed. I can't believe that professionals doing this for a living were incapable of or unwilling to help me get the information I needed to make the final decision to buy their car. Bottom line, because of his lack of initiative and customer focus, I did not get a new car, they didn't make a sale, and I will never again darken the door of their show room. The incentives and special financing ended to my loss, but that's no sweat off the sales manager's hide. Go there at your own risk. More

Excellent customer service Ashley, in the service department, is amazing! She was so helpful and friendly. She was seriously the best service Rep I've ever worked with at a deal Ashley, in the service department, is amazing! She was so helpful and friendly. She was seriously the best service Rep I've ever worked with at a dealership. More

Great products, great price, and excellent customer service! I have purchased 3 vehicles from this dealership and they have always treated me very well. They under promise and over deliver and that is how busine I have purchased 3 vehicles from this dealership and they have always treated me very well. They under promise and over deliver and that is how business should be done. Brandy in their customer service department will keep your vehicle in tip-top shape for as long as you own it. She is very customer service oriented and that is an uncommon quality to find these days. Especially at that the level she provides it at. Jeep, Dodge, and Ram put out excellent products and I will be buying mine from this dealership. More

"Service" Ashley M. in the service department is awesome! She's very helpful and she knows what she's doing. Not only that she gave me good advice on what optio Ashley M. in the service department is awesome! She's very helpful and she knows what she's doing. Not only that she gave me good advice on what options I had and what would be best for me and my car. Thank you so much sweetie. More

Big horn ram purchase Chad Hardy and the staff worked out a great deal for me. I had a monthly budget I had to stick to and a overall purchase price I needed to keep in ch Chad Hardy and the staff worked out a great deal for me. I had a monthly budget I had to stick to and a overall purchase price I needed to keep in check. With the staffs help I was able to get into an incredible truck for an ubelievable price. Also they gave me the most for my trade in which was also a nice surprise. They wanted to earn my business and they exceeded my expectations. More

Best Auto Customer Service Ashley in the service department is awesome, she is always works around my schedule & my husband's schedule to get our trucks in to get serviced anywh Ashley in the service department is awesome, she is always works around my schedule & my husband's schedule to get our trucks in to get serviced anywhere from having oil change done to get in recalls took care of. She is always on top of things she always lets us know when we should expect to change filters and next oil changes, etc. More

Long strange trip We drove 600 miles to get my wifes new JK and we are talking her brother into doing the same thing. Their price brought us to them. Our experience mak We drove 600 miles to get my wifes new JK and we are talking her brother into doing the same thing. Their price brought us to them. Our experience makes us recommend them. They put up with alot from us. I wanted to keep as much of my money as I could and they let us, helped us do just that. Go see them, just don't call them liars. More

Great atmosphere, very nice people no haggling! We recently purchased a used 2015 Jeep Patriot from Bob Frensley and had a very pleasant experience. Most other dealers you sit for hours on hours dea We recently purchased a used 2015 Jeep Patriot from Bob Frensley and had a very pleasant experience. Most other dealers you sit for hours on hours dealing with all the politics and haggling of their sellers. Not here, everyone was nice and easy to work with. We knew what we wanted upon arriving, the vehicles were already pulled forward for us to look at. It was a breeze. Diana Kizer and H. Johnny Van Kluyve were great to work with. If you're looking for a new vehicle go see them, they'll hook you up. More

JEEP CHEROKEE TRAILHAWK! Thanks to Diana, Juan, and the Manager for a smooth transaction! Could not be happier with my purchase!!! I will buy from again.Wish I could give m Thanks to Diana, Juan, and the Manager for a smooth transaction! Could not be happier with my purchase!!! I will buy from again.Wish I could give more than 5 stars! More

Easy Comfortable Buying Experience!! I contacted Diana via the internet. She quickly responded to my request. Very informative and answered all my questions. My family drove 3 hours to se I contacted Diana via the internet. She quickly responded to my request. Very informative and answered all my questions. My family drove 3 hours to see the Jeep. Diana stayed in contact with us during our trip to the dealership. Upon arrival Diana greeted us and then Tim Miller showed my entire family the vehicle and answered questions from all of us. The staff had the Jeep cleaned up prior to our arrival and waiting out front. We took a test drive, Tim explained all the different features, we sat down and discussed our options, sign the papers and we were on our way! Diana, Tim, and Scott were all very knowledgeable and friendly. They made the difference in our purchase, all playing key roles in the car buying process. They turned a stressful situation into an easy experience! We are from West Tennessee and will refer anyone looking for a jeep to make the drive to Bob Frensley's. It's well worth the drive!! More