2210 Gallatin Rd N
Madison, TN 37115
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Buyer beware. Do not go here. They were deceitful and dishonest. Waiting over 20 days now for them to pay off my trade. It is showing on my credit as a missed payment now. Blew a tire on the way home after they inspected it. They do not care.
if you purchase from them do not get an extended warranty, when i sold the car and it was time to cancel the warranty and they are ZERO help!!! Read others reviews, they have zero customer service if you are not purchasing a car. I had to fill the paperwork out twice and then they told me 2 months later that it takes up to 3 months to finally tell me they never processed the paperwork!!!
Traded our 2021 Gladiator for a 2024 Gladiator on Feb. 14th and still to this day, they have not paid off the trade and we have had to continue making payments on a vehicle we don't even have. When calling the dealership you can never speak with anyone in accounting, they never answer the phone and the V.M is full, which leaves us to speaking with one of the managers and even they can't reach accounting. This is our 2nd time to purchase from this dealership and will likely be our last. Horrible experience! One of the managers even got smart when I advised him we were still paying for a vehicle that we don't even have.
NEVER EVER BUY FROM THIS DEALERSHIP! I bought a car from them in July and still don’t have a title or tags. They will not return any calls and lie to your face about what’s going on, just to shut you up. Again, I do not recommend doing business with this dealership!
Basically If you’re not looking to buy a car the dealership won’t contact you. Last year had issue with the title that took 6 months to fix. I had to visit them 3 times a week to get it resolved. Year before that tried to get some gap canceled. Never returned my phone call had once again go up there to get it fixed. Now I once again am trying to get some gap canceled and I can’t get a phone call back. Called them now 4 times once I got the billing dept she said I had to talk to finance and I was like they don’t pick up the phone. She blindly transferred me back to the finance dept and here we sit. They don’t give a dam about you unless you are handing them money. Worst experience ever. Update. The dealership contacted me and have since resolved the issue I had. The gentlemen was very professional which I appreciated. Can’t say that would give them another chance at this point but at least as of today they took ownership of the mistake. Thanks to Phillip representative at the dealership.
If I could give a zero star review I would. I had zero issues with my husbands Jeep but this is the first time they have serviced my Jeep and they have screwed it up both times. I originally bought it to them to finish diagnosing my fan cricut 1 error code I received which I knew was one of four things. They supposedly fixed this and less than five minutes later it started overheating when it was not an issue prior. I tried calling, texting all my way home due to traffic to get no answer. It wasnt until I called the sales team I got an answer and got a call back to get my Jeep retowed back to them 24 hours later. Then it took them 2 weeks to advise that my aftermarket thermostat failed and asked them to replace with an OEM. They called and said it was ready so I picked it up; however after I get home I did a walk over to notice the radiator fluid reservoir wide open and sprayed coolant everywhere and my negative battery terminal wasn't barely connected and tightened down. This could have cause damage again to my engine because of your technician negligence. Do not take your vehicle her or to any dealership in Nashville unless you get in writing they are liable for damages. I will do everything myself from now on because I just dont trust any dealership or shop!
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