Red McCombs Ford

Worst experience I had to have my vehicle towed to this service center this morning in order to replace two blown out tires which were covered under the "road hazard" I had to have my vehicle towed to this service center this morning in order to replace two blown out tires which were covered under the "road hazard" warranty. I was not contacted until after 5 pm to be told that the warranty would only cover 125 per tire and I would be responsible for the difference. Which is no big deal until they tell you the replacement tires cost 318 a piece plus tax. Of course I have no other choice but to tell them to go ahead and replace them. Then I was told they would try to get it done by closing time/7 pm. I then received a phone call at 630 pm asking if I could make it before 7. I told the guy I would be about 5 minutes past 7 to which he replied that's fine. It should be done before 7. So my wife and I head to the dealership getting there at exactly 705pm and as we are walking to the service center door a service center personnel locked the deadbolt. My wife proceeded to knock on the door but we just watched as the people inside ignored us. I then called the number I received the phone call prior to that and was transferred to the switchboard. When I pressed "3" for service I was then transferred to a Voicemail. So infuriated at this point I go to the sales dept. and ask if they had a direct line over to the service center because I had just received a call and was told to pick my car up. To no avail they responded by suggesting we knock on the door and my wife explained we had already attempted that but they did not answer the door even though it was apparent they were still in there. So my wife and I decide to leave. No sooner do I get out of the parking lot do I receive a phone call from the salesman who had contacted me and told me to pick my vehicle up who asked if I had made it to the service dept. yet. I told him I had just left since they shut and locked the door in my face. He said it was just as well because after they had installed the new tires they had discovered the wheels had been bent to the point where they would not hold air. I asked him why they were just discovering that when I had asked earlier and was told the wheels had not sustained any damage. The salesman proceeded to tell me he had only looked on the outer portion of the wheel so he assumed the wheels were not cracked/bent. So that tells me my car sat outside until 630 when they got the tires and only discovered the extent of the wheel damage after they called me to pick up my vehicle. That or they are trying to get over on me and sell me two brand new 22 inch wheels for 350-400 a piece. Tell me how I purchased an additional warranty to cover my car bumper to bumper yet the "Road Hazard" warranty for the wheels/tires will only cover up to 125 dollars per wheel/tire!?!?! They have definitely lost me as a customer and I will be sure to tell everyone I know to avoid doing business with them. Come on Red, I expected better service from something with your name on it. More

Red McCombs has a great team working there. The sales person ( Eric Ramirez ) helped me out great. He showed me a wide variety of trucks to choose from. Eric Ramirez gave me time to decide on my purchase person ( Eric Ramirez ) helped me out great. He showed me a wide variety of trucks to choose from. Eric Ramirez gave me time to decide on my purchase. n financial side , James was great help explaining the paperwork. More

This purchase was quick and painless. I showed up to the dealership around 9 and was driving my new truck home by lunch. Robert was both friendly and helpful and made the whole process run as smoothly as it dealership around 9 and was driving my new truck home by lunch. Robert was both friendly and helpful and made the whole process run as smoothly as it possibly could. More

Robert was extremely knowledgeable and friendly. He knew a lot about the F150 and addressed all of my questions. I didn't feel like I was at a dealership because he was welcoming and friendly and joked and a lot about the F150 and addressed all of my questions. I didn't feel like I was at a dealership because he was welcoming and friendly and joked and laughed a lot. Will recommend Robert to friends. More

In all honesty I wasnt even going to buy a car that day. But the deal and the service that Red McCombs gave me that day I couldnt resist. Abel Rosenberg is the guy to see if you want a good deal! Brian Ha But the deal and the service that Red McCombs gave me that day I couldnt resist. Abel Rosenberg is the guy to see if you want a good deal! Brian Hamm is the second guy to see if you want your finacial concerns taken care of. Overal it was great service and they have kept their word on everything that was promised to me. So if your in the market for a new or used vehicle go see Abel Rosenberg. More

I went with my father on March of 2013 to pick up his new Ford F150. When we arrived Mr. Denis Joseph greeted us and began to help us with the walk through of his new truck. He helped explain all the feature Ford F150. When we arrived Mr. Denis Joseph greeted us and began to help us with the walk through of his new truck. He helped explain all the features of the truck and went step by step with us. My dad is not a very technical person and needed multiple explanations. Mr. Joseph was very patient and through with me and my dad making us feel like we were important not just a number. He went above and beyond to make our experience pleasant.. This is my dads 4th truck he has purchased from Red McCombs and Mr. Joseph made it that much more nicer. Sincerely, Jesus Juarez III (son) More

It was a pleasure doing business with Josh at Red McCombs Ford in San Antonio. He was very professional and worked hard to get us a great deal on a used car for our daughter. He was diligent and was able t Ford in San Antonio. He was very professional and worked hard to get us a great deal on a used car for our daughter. He was diligent and was able to provide a very easy transaction process for us. I would recommend him to any of our friends or family who may be interested in a car in the future. More

I had a great experience here. The sales person I dealt with was awesome. Wasn't to pushy. He got the best deal he could. Very satisfied!! with was awesome. Wasn't to pushy. He got the best deal he could. Very satisfied!! More

I would like to thank mr. Josh Hartman for helping me and my fiancé find a car. He worked really hard to make sure we got a car in our price range and made sure it was a vehicle we didn't just like but loved my fiancé find a car. He worked really hard to make sure we got a car in our price range and made sure it was a vehicle we didn't just like but loved. Thank you sir. You are a model of what all car salesmen should be. More

Great experience! Was in and out in no time with a new F150. Thanks to Mr. Shawn Barry for putting together a top-notch crew! Mr. Barraza and Mr. Whitworth took the time to ensure I had a great experience F150. Thanks to Mr. Shawn Barry for putting together a top-notch crew! Mr. Barraza and Mr. Whitworth took the time to ensure I had a great experience. Highly recommend Red McCombs Ford! More