Red McCombs Ford

Rude, overpriced and aggressive I am so very upset about the service that I received yesterday from your service adviser Isaac. We drove our truck in because it had a problem startin I am so very upset about the service that I received yesterday from your service adviser Isaac. We drove our truck in because it had a problem starting the other day. We were told the diagnostic wold be 125.00 which was fine. We left our truck there over night and by 4:00 the next day my husband called and told Isaac that we wold be picking it up so we could get a rental and everything settled then we wold bring it back for repairs. As soon as I walked in and told Isaac that I was there for the truck he stated that he spoke to my husband and my husband said we were not picking up the truck. I got my husband on speaker phone where Isaac admitted that YES my husband called him and that we were picking up the truck. I arrived at the shop at 4:00 and asked Isaac for a print out of what needed to be replaced on the vehicle with part numbers and amounts. He stated he could not give that to me until I do the repairs. I explained to him that I was paying 125.00 for a diagnostic on my vehicle and for 125.00 I wanted a print out prior to paying the 125.00. He was very aggressive with me arguing that he was unable to provide a print out to me. I was there for over an hour and half. During this time Isaac told me he had other customers and had to deliver service tickets which was fine but he just disappeared. i had to grab another employee to help me. Isaac finally came back and stated that my truck would now not start at all and that I could not leave with it. During this time he continues to REFUSE to give me more detail or even a detail sheet on their findings. I asked to see my keys and he refused stating I had to pay 125.00 first. I told him I know but since I have been here for almost two hours that I just needed to get my house keys off so I could get a ride to go pick up my son from day care. He slammed down my keys on his desk. I left the dealership still unable to pay for my diagnostic because he still refused to give it to me. I called the service department several times after I left. I left a message for the manager but have yet heard back from him. I finally spoke to Isaac again and he argued with me, talked over me and got very aggresive on the phone stating how do I expect him to give me a print out now since I left. I told him I have been there for almost two hours and in that two hours I asked him 6 times for the print out and he refused. I told him I was not paying the 125.00 until I got something in writing. He then stated that my truck would not be released to the tow service until I paid it. Finally after 10 more minutes of arguing he said how do you want me to send it. I gave him my email and asked him if he was sending it now. He said he had other things he needed to do. I told him that they are about to close and I need to pay the 125.00 NOW so that my vehicle could be released. He finally emailed me and without saying a work transferred me to the cashier. First of all we purchased this truck from them, we get ALL of our service done there and so do our parents. I have never been treated this way at any business before. So now I am out 125.00 and tow fees because I refuse to be treated this way. Isaac was so rude and aggressive, I cannot even imagine how he still has a job in customer service. More

Worst car buying experience I am 58 years old, I have bought a lot of new and used vehicles.The experience with red mccombs ford was the absolute worst car buying experience I ha I am 58 years old, I have bought a lot of new and used vehicles.The experience with red mccombs ford was the absolute worst car buying experience I have ever had. The car salesman was nice at first, but something happened and I still am not sure what, but it turned out to be a nightmare. We were taken back to the dealer after a test ride. He told us to get out, I told him we were disabled and could not walk the distance. He said no, he would not take us back to our vehicle and just walked away. More

Worst experience I had to have my vehicle towed to this service center this morning in order to replace two blown out tires which were covered under the "road hazard" I had to have my vehicle towed to this service center this morning in order to replace two blown out tires which were covered under the "road hazard" warranty. I was not contacted until after 5 pm to be told that the warranty would only cover 125 per tire and I would be responsible for the difference. Which is no big deal until they tell you the replacement tires cost 318 a piece plus tax. Of course I have no other choice but to tell them to go ahead and replace them. Then I was told they would try to get it done by closing time/7 pm. I then received a phone call at 630 pm asking if I could make it before 7. I told the guy I would be about 5 minutes past 7 to which he replied that's fine. It should be done before 7. So my wife and I head to the dealership getting there at exactly 705pm and as we are walking to the service center door a service center personnel locked the deadbolt. My wife proceeded to knock on the door but we just watched as the people inside ignored us. I then called the number I received the phone call prior to that and was transferred to the switchboard. When I pressed "3" for service I was then transferred to a Voicemail. So infuriated at this point I go to the sales dept. and ask if they had a direct line over to the service center because I had just received a call and was told to pick my car up. To no avail they responded by suggesting we knock on the door and my wife explained we had already attempted that but they did not answer the door even though it was apparent they were still in there. So my wife and I decide to leave. No sooner do I get out of the parking lot do I receive a phone call from the salesman who had contacted me and told me to pick my vehicle up who asked if I had made it to the service dept. yet. I told him I had just left since they shut and locked the door in my face. He said it was just as well because after they had installed the new tires they had discovered the wheels had been bent to the point where they would not hold air. I asked him why they were just discovering that when I had asked earlier and was told the wheels had not sustained any damage. The salesman proceeded to tell me he had only looked on the outer portion of the wheel so he assumed the wheels were not cracked/bent. So that tells me my car sat outside until 630 when they got the tires and only discovered the extent of the wheel damage after they called me to pick up my vehicle. That or they are trying to get over on me and sell me two brand new 22 inch wheels for 350-400 a piece. Tell me how I purchased an additional warranty to cover my car bumper to bumper yet the "Road Hazard" warranty for the wheels/tires will only cover up to 125 dollars per wheel/tire!?!?! They have definitely lost me as a customer and I will be sure to tell everyone I know to avoid doing business with them. Come on Red, I expected better service from something with your name on it. More

Red McCombs has a great team working there. The sales person ( Eric Ramirez ) helped me out great. He showed me a wide variety of trucks to choose from. Eric Ramirez gave me time to decide on my purchase person ( Eric Ramirez ) helped me out great. He showed me a wide variety of trucks to choose from. Eric Ramirez gave me time to decide on my purchase. n financial side , James was great help explaining the paperwork. More

This purchase was quick and painless. I showed up to the dealership around 9 and was driving my new truck home by lunch. Robert was both friendly and helpful and made the whole process run as smoothly as it dealership around 9 and was driving my new truck home by lunch. Robert was both friendly and helpful and made the whole process run as smoothly as it possibly could. More

Robert was extremely knowledgeable and friendly. He knew a lot about the F150 and addressed all of my questions. I didn't feel like I was at a dealership because he was welcoming and friendly and joked and a lot about the F150 and addressed all of my questions. I didn't feel like I was at a dealership because he was welcoming and friendly and joked and laughed a lot. Will recommend Robert to friends. More

In all honesty I wasnt even going to buy a car that day. But the deal and the service that Red McCombs gave me that day I couldnt resist. Abel Rosenberg is the guy to see if you want a good deal! Brian Ha But the deal and the service that Red McCombs gave me that day I couldnt resist. Abel Rosenberg is the guy to see if you want a good deal! Brian Hamm is the second guy to see if you want your finacial concerns taken care of. Overal it was great service and they have kept their word on everything that was promised to me. So if your in the market for a new or used vehicle go see Abel Rosenberg. More

I went with my father on March of 2013 to pick up his new Ford F150. When we arrived Mr. Denis Joseph greeted us and began to help us with the walk through of his new truck. He helped explain all the feature Ford F150. When we arrived Mr. Denis Joseph greeted us and began to help us with the walk through of his new truck. He helped explain all the features of the truck and went step by step with us. My dad is not a very technical person and needed multiple explanations. Mr. Joseph was very patient and through with me and my dad making us feel like we were important not just a number. He went above and beyond to make our experience pleasant.. This is my dads 4th truck he has purchased from Red McCombs and Mr. Joseph made it that much more nicer. Sincerely, Jesus Juarez III (son) More

It was a pleasure doing business with Josh at Red McCombs Ford in San Antonio. He was very professional and worked hard to get us a great deal on a used car for our daughter. He was diligent and was able t Ford in San Antonio. He was very professional and worked hard to get us a great deal on a used car for our daughter. He was diligent and was able to provide a very easy transaction process for us. I would recommend him to any of our friends or family who may be interested in a car in the future. More

I had a great experience here. The sales person I dealt with was awesome. Wasn't to pushy. He got the best deal he could. Very satisfied!! with was awesome. Wasn't to pushy. He got the best deal he could. Very satisfied!! More