Red McCombs Ford

horrible service department and service director If I could give the rating a -100 I would. It turns out that my daughter took her car in for an oil change and tire rotation and the service technicia If I could give the rating a -100 I would. It turns out that my daughter took her car in for an oil change and tire rotation and the service technician apparently did not know how to properly put the bolts back in and damaged 3 of the hub and bearings. Which now need to be replaced. The so called Service Director Jesse is refusing to accept responsibly for the shoddy work performed there on my daughters car. Therefore, we are having to pay to have the repair done which is going to cost $918.00. They are a bunch of rip offs here at the location. SO what ever you DO NOT and I repeat DO NOT take your car there. I simple little $47.00 oil change and tore rotation is going to cost us now $918.00. Shame on Red McCombs Ford Service Department and the so called Service Director Jesse for not taking accountability for the damage. More

Unprofessional and rude After 4 hours of being in the dealership and having signed most of the apperwork, after them knowing I was on the process of getting my Texas driving After 4 hours of being in the dealership and having signed most of the apperwork, after them knowing I was on the process of getting my Texas driving license and that currently I had an out of state license, they wanted me to sign a paper saying that I committed to not driving the car because of the license issue. They were trying to take advantage of us saying that that was the law, when that is not true; and also saying that that paper was not legally valid, they just wanted me to sign without a reason. It took somebody to finally stood up to say that wasn't true about the Law to have them say that it really wasn't the law but a company policy (after 4hours!!! That's when they say all this). At that point the personnel was being rude because we had questioned the reason for having us sign a paper and because we knew exactly what the law says!! they wasted our time, were rude and unprofessional. More

Total Ripoff for Maintenance Agreement I paid over $1000 for a Ford Premium maintenance plan with a value of approximately $280. I was lead to believe it would cover all maintenance for 3 y I paid over $1000 for a Ford Premium maintenance plan with a value of approximately $280. I was lead to believe it would cover all maintenance for 3 years or 37000 miles. In reality it covered 6 oil changes-hardly a $1000 dollar value! More

Unprofessional, incompetent sales team My husband and I went looking to lease a Ford Explorer.. We sat down with a sales rep for 3 hours discussing what we want, specs, color, type and ever My husband and I went looking to lease a Ford Explorer.. We sat down with a sales rep for 3 hours discussing what we want, specs, color, type and everything else. We asked that he'd call us when h get the final sale price after rebates and all that stuff; he didn't want to give us a number for 3 days ( put in mind we were looking at other cars and had other offers on the table). They say they were waiting on the financial clearance which is fine but he had to inform us. After all that he gave us a number and we went on Saturday to see the car we wanted to get it that day. But the cat isn't there, they were working on a WRONG car!! That's just basic stupid! Ok where's the car we wanted? It's not here, we only have it in black and its in transit! After going back and forth and being furious.. We went back and agreed on the black one and we were suppose to get it on Monday, it gets to the dealership Saturday night or Sunday max that's what they said. I'm waiting all day with my son at home waiting for them to deliver the car and no one comes, we called 2 times and we get voice mail!! My husband gets a hold of someone at the end and the guy said it didn't arrive yet! And no one thought of letting us know!!! He talks to the manager and he knows nothing all he said is " how can I fix this?" So now we tell u how to do your job???!!!! It's ridiculous!! Was a terrible experience they ruined the excitement of having a new car. Will never deal with them again it was a huge mistake. Incompetent, unprofessional and just not fit for the job. I hope we get the car tomorrow. More

Incompetent management and service Stay away from this dealership and their service department! They are incompetent and two faced. I bought a 2012 f150 platinum from them new a few yea Stay away from this dealership and their service department! They are incompetent and two faced. I bought a 2012 f150 platinum from them new a few years back and immediately was having a service power steering light come on. After a handful of visits, they told me they can't find the problem and they would pretty much have to wait for it to fail. Well, it failed a few days ago and when it did I was changing lanes at 70 mph on the hwy! I almost took out two cars and ended up in a bar ditch unable to steer at all. It's now out of warranty and the dealership that couldn't do their part and replace the system when they couldn't figure it out (as per Fords representative) is unwilling to do anything about it. To the families I could have changed forever that day by killing or crippling you on the highway, I'm sorry for my poor decision in who's hands I put my own life in and that it could have cost you yours! More

Stay away from this place Were not honest and forward about the price. Kept going back and forth and used the monthly payment as they're tool to screw with the overall price o Were not honest and forward about the price. Kept going back and forth and used the monthly payment as they're tool to screw with the overall price of the vehicle. Do not allow yourself to be swindled by these people! More

Screwing alert! Tried to charge me $400 for a 30 minute hose change. DANGER! DANGER! Trying to make one time customers they do not care about earning your return busi Tried to charge me $400 for a 30 minute hose change. DANGER! DANGER! Trying to make one time customers they do not care about earning your return business! Stay away! More

DO NOT PURCHASE FROM OUT OF TOWN I found the truck I was looking via the Internet from out of town. I spoke with a sales person and they were unwilling to negotiate the price of the v I found the truck I was looking via the Internet from out of town. I spoke with a sales person and they were unwilling to negotiate the price of the vehicle, however, I found the price they were asking to be reasonable so I agreed to purchase. I gave the info for the credit app (my beacon is around 800 so credit was not an issue) and made plans to pickup the truck. When I arrived I called my salesperson several times and he did not answer my calls. I text him my plans to meet up and he informed me that they had sold the truck to someone else for more money and specifically said it was his sales managers call. He did offer me a different used vehicle that was the same price as a brand new truck. Please do not waste your time trying to purchase from out of town as ethics have escaped this dealer. More

Rude, overpriced and aggressive I am so very upset about the service that I received yesterday from your service adviser Isaac. We drove our truck in because it had a problem startin I am so very upset about the service that I received yesterday from your service adviser Isaac. We drove our truck in because it had a problem starting the other day. We were told the diagnostic wold be 125.00 which was fine. We left our truck there over night and by 4:00 the next day my husband called and told Isaac that we wold be picking it up so we could get a rental and everything settled then we wold bring it back for repairs. As soon as I walked in and told Isaac that I was there for the truck he stated that he spoke to my husband and my husband said we were not picking up the truck. I got my husband on speaker phone where Isaac admitted that YES my husband called him and that we were picking up the truck. I arrived at the shop at 4:00 and asked Isaac for a print out of what needed to be replaced on the vehicle with part numbers and amounts. He stated he could not give that to me until I do the repairs. I explained to him that I was paying 125.00 for a diagnostic on my vehicle and for 125.00 I wanted a print out prior to paying the 125.00. He was very aggressive with me arguing that he was unable to provide a print out to me. I was there for over an hour and half. During this time Isaac told me he had other customers and had to deliver service tickets which was fine but he just disappeared. i had to grab another employee to help me. Isaac finally came back and stated that my truck would now not start at all and that I could not leave with it. During this time he continues to REFUSE to give me more detail or even a detail sheet on their findings. I asked to see my keys and he refused stating I had to pay 125.00 first. I told him I know but since I have been here for almost two hours that I just needed to get my house keys off so I could get a ride to go pick up my son from day care. He slammed down my keys on his desk. I left the dealership still unable to pay for my diagnostic because he still refused to give it to me. I called the service department several times after I left. I left a message for the manager but have yet heard back from him. I finally spoke to Isaac again and he argued with me, talked over me and got very aggresive on the phone stating how do I expect him to give me a print out now since I left. I told him I have been there for almost two hours and in that two hours I asked him 6 times for the print out and he refused. I told him I was not paying the 125.00 until I got something in writing. He then stated that my truck would not be released to the tow service until I paid it. Finally after 10 more minutes of arguing he said how do you want me to send it. I gave him my email and asked him if he was sending it now. He said he had other things he needed to do. I told him that they are about to close and I need to pay the 125.00 NOW so that my vehicle could be released. He finally emailed me and without saying a work transferred me to the cashier. First of all we purchased this truck from them, we get ALL of our service done there and so do our parents. I have never been treated this way at any business before. So now I am out 125.00 and tow fees because I refuse to be treated this way. Isaac was so rude and aggressive, I cannot even imagine how he still has a job in customer service. More

Worst car buying experience I am 58 years old, I have bought a lot of new and used vehicles.The experience with red mccombs ford was the absolute worst car buying experience I ha I am 58 years old, I have bought a lot of new and used vehicles.The experience with red mccombs ford was the absolute worst car buying experience I have ever had. The car salesman was nice at first, but something happened and I still am not sure what, but it turned out to be a nightmare. We were taken back to the dealer after a test ride. He told us to get out, I told him we were disabled and could not walk the distance. He said no, he would not take us back to our vehicle and just walked away. More