Red McCombs Ford

Never have I been so humiliated and disappointed! So I get starry-eyed when I get approved for a vehicle. Two weeks later I get a "There are some income issues...we need to see you!" I go in thinking So I get starry-eyed when I get approved for a vehicle. Two weeks later I get a "There are some income issues...we need to see you!" I go in thinking it wasn't a big deal...they lied when giving my info to the creditors and try putting me in something I didn't want. So embarrassed I had to empty what I thought was my new vehicle to still have to wait for them to find my plates from the car I was using as a trade-in. Needless to say they couldn't find them and issued me temp. paper plates...but just left me there...didn't apologize. .no empathy...nothing. And other salespeople still trying to "See what they could do for me." Why was I allowed to drive off in a vehicle if I hadn't qualified. .just to have the rug pulled out from under me. Is that how they do business? Very unprofessional.....thoroughly disappointed...never recommending them to anyone. Went somewhere else and got a better deal and lower payment with outstanding service! More

Horrible Service Department Obviously If I could leave a -5 stars I would. Josh Hamman stay away from this liar. If he approaches u to help with your vehicle ask for someone els Obviously If I could leave a -5 stars I would. Josh Hamman stay away from this liar. If he approaches u to help with your vehicle ask for someone else. Better yet go to another dealership if you can. He was a horrible lying service advisor that apparently pays off at red McCombs because since I last spoke to him he has been promoted. Bottom line is if you are a minority and you go there be prepared to be lied to and be talked.down to by Josh Hammon. Just to.give two quick examples of what I'm talking about. My husband took our 2014 Taurus for a problem with the lane keeping and Vehicle Gap systems. Josh told us it would be a few days to get it repaired. My husband told him since the car was goinf to be there at the service department for few days if they could ahead and do an oil change on it because it was due. When they called us that our car was ready for pick up, My husband noticed two things with the car, the oil change had not been done and next he only had 2 miles until the gas was empty. He brought it up to the attention of Josh and he was quick to tell my husband that their policy states they are not responsible for the fuel that is used when diagnosing customers vehicles. My husband was disappointed with his answer and told Josh he understood their policy but 2 miles left to empty, really? He asked Josh, what if I dont make it to the nearest gas station that's on Wurzbach/I10 which is every bit of 2 miles away from the dealership? Who's going to come get me if I get stranded on the side of the road? Josh told him it wasnt his problem. My husband left the service department and went directly to the quicklane to get the oil changed on the car and the Customer service Rep at Red Mcombs quicklane tells my husband, "Sir do you realize you only have 2 miles on your car before it's empty. My husband explained to him that they had left our car like that at the service department after they had worked on it and that Josh told him they didnt need to put gas in it after using up our gas. The quicklane representative told.my husband, "Oh no, this isn't acceptable to me and this isn't going to happen on my watch. He called over to Josh in Service and after talking to him, Josh came over and apologized to my husband and said that it wasnt his decision not to put fuel in our car but it was company policy and had talked his boss into allowing him to put $5 of gas so that he could make it to the gas station. The second example was when I brought my car in for a license plate light fixture broken and the plastic panels on the seats were also broken. I went to a different advisor as we didn't want to deal with Josh any longer. It was a Friday morning and the advisor was more interested on what kind of tacos they were going to bring him than taking care of the customers. When he finally took down my concerns he tells me, " Well we are short handed today so because I have extended warranty we will give you a rental but we wont get to your car probably until Monday. Well, I didnt receive a call until Tuesday and it was Josh Hammond. He told me none of the parts on my car that were broken were warrantied items and therefore the extended warranty wasnt going to pay for the rental that we ended up having for 5 days. We argued back and forth about it and during our argument Josh tells me that if I had come to him instead of someone else on friday, he could have told me on that day that those parts would not be covered undet watranty like that helps me with the $150 rental I have to pay for now. I talked to his manager and he told me they would pay for the parts and replacement of the car seat plastics but would not help me with the cost of the rental. Josh told me he would call me when the parts came in. Well we never got a call from him and we got busy with our daily.lives and now 3 months later I call to see about getting it done and get a recall on the car done at the same time and now they are refusing to do it because Josh is claiming they returned the parts back to Ford. Josh Hammond is now saying he called me yet there are no missed calls on my phone from him or even any messages on my voicemail. I've called him numerous times throughout our whole experience and always had to leave voicemails because he was never available. Keep in mind this is a business and I would think that if he actually attempted to reach us by phone like he claims.to have done and we didnt answer that he would leave a message. I believe that Josh actually forgot about us and those parts got sent back after 30 days and now he is afraid to answer for it to his superiors. Did he blow us off because of our ethnicity or is this just a lack of proffessionalism on his part. I surely don't know but I bet his superior Jessie Zuniga does because I'm certain we aren't the only ones he has done this to. Also want to mention Jessie isn't a person that's willing to work with his customers either. He backs up everything Josh tells him because when we called her seemed to have already made up his mind on anything we wantef him to have an open mind on. More

Isaac Miller was not a helpful service adviser Took delivery of my 2016 F-250 diesel after repair. Talked to Isaac and he ended up comparing a getting service on a $60K truck to repairs on a was Took delivery of my 2016 F-250 diesel after repair. Talked to Isaac and he ended up comparing a getting service on a $60K truck to repairs on a washer and dryer. Time for Isaac to go someplace where his expertise is valued, like JC Penney. BTW, Isaac's crack team could not find anything wrong! The spin cycle works fine at Red McCombs! More

Need to start taking customer service seriously Tired giving them my business on two different occasions. I purchased my truck used and needed to have them plug my truck into their computer and tell Tired giving them my business on two different occasions. I purchased my truck used and needed to have them plug my truck into their computer and tell me my keyless door combination. They wanted $125.. And most mother places I called only wanted $50. However I found out a way to do it myself for free in literally 30 seconds after a YouTube video. I tried scheduling another service visit some time later and multiple times never got an answer, or a returned call after leaving a voice mail. Ended up just driving to another ford twice as far just to not deal with poor service. More

Very comforting costumer service My car salesman was Silvia and she was VERY nice and detailed as to everything my father and I asked her and it felt comforting knowing she cared more My car salesman was Silvia and she was VERY nice and detailed as to everything my father and I asked her and it felt comforting knowing she cared more about how we felt about the car we test drove and if it was what we wanted to invest in. She was not pushing to sell us the car and I loved that about her. If I were to recommend Red McCombs Ford would, because of my experience buying my 2017 mustang with them. As well as Jose Noriega who works in finance, Jose was very detailed and specific when it came to the extended protection of the vehicle and all 3 plans they provide. OUTSTANDING WORK!! More

Great car shopping experience! My sales consultant was Mr Mario Lopez. he was very professional, informative and most importantly he listened. l am very happy with my new Ford v My sales consultant was Mr Mario Lopez. he was very professional, informative and most importantly he listened. l am very happy with my new Ford vehicle. All i have left to say is: Mario Lopez you the man!!!!! thanks, Jesus Quiroz Jr More

Awesome! I've given this rating because Arturo Gonzales was very professional, knowledgeable, delivered the vehicle is was looking for, and explained everythin I've given this rating because Arturo Gonzales was very professional, knowledgeable, delivered the vehicle is was looking for, and explained everything as the process was taking place! He is an outstanding salesman. I have sent more customers his way, Ave they were also very pleased! Thanks Arturo! More

Horrible Customer Service!!!!! This dealership was unprofessional, unorganized and not helpful at all!!! My fleet mgmt. company factory ordered an F150 from them and we were never This dealership was unprofessional, unorganized and not helpful at all!!! My fleet mgmt. company factory ordered an F150 from them and we were never communicated the vehicle was onsite. They also never communicated the vehicle had hail damage as a result of being on their lot. The vehicle was delivered to them in April and I found out in July. It took 3 days for the fleet representative, Don Maple, to return my call after being hung up on, transferred without speaking to anyone and then disrespected when finally spoken to. I scheduled an appointment with Don Maple for the next day to pick up the truck at their site b/c they needed 24 hrs notice before it would be ready. Upon arrival the fleet representative, Don Maple, couldn't remember who I was or scheduling the appointment. After being there an hour, they could not locate the vehicle and needed my address so they could deliver it once they FOUND it!! They dropped off the truck the next day w/o me knowing and did not leave the keys or paperwork. Don Maple finally came back the next afternoon with the keys and paperwork to sign. THIS HAS BEEN THE WORST EXPERIENCE EVER!!!! More

Enrique Hernandez and team AWESOME I went to Red McCombs Ford on I-10 and Callaghan and met Enrique Hernandez when he was just pulling in from delivering a car to Fredericksburg Texas t I went to Red McCombs Ford on I-10 and Callaghan and met Enrique Hernandez when he was just pulling in from delivering a car to Fredericksburg Texas that is almost 2hrs away and told him I was just looking. He still got off and help me even though he just drove almost 2hrs. This guy was so nice and told me everything i wanted to know and he above and beyond to get me my truck. He talk to his boss Cliff Deleon and they work with me to get me a very good deal. I got a better deal than my sister and I have a very bad credit and she has a better one than me. Just wanted to say thank you so much Enrique I will never forget what you did for me man I promise. You came in on your day off bro to get me the deal I wanted man outstanding. Your company should be proud of having a worker like you on board. Read some of the bad comments and they should of talk to you. Once again thank you so much man you are outstanding and your boss Cliff Deleon. I will for sure comeback to yall More

Its all in the customer service I was looking for a used car with a very narrow set of specs and told the sales rep, Justin Christian, not to bother me with vehicles that did not ma I was looking for a used car with a very narrow set of specs and told the sales rep, Justin Christian, not to bother me with vehicles that did not match. It was a very different kind of car purchase experience and the reason it worked was because Justin listened. And during the actual purchase process it seemed that all of the different functions of the dealership worked seamlessly and without appreciable delay to make the purchase go very smoothly. I will recommend Red McCombs and Justin Christian in particular. More