Red McCombs Ford

Bad deals and fake exchange program I bought my 2018 Ford Fusion Hybrid SE from McCombs on 3 March 2018. On 6 March 2018, I returned to the dealership to return the vehicle for something I bought my 2018 Ford Fusion Hybrid SE from McCombs on 3 March 2018. On 6 March 2018, I returned to the dealership to return the vehicle for something else as was stated on the flyers everywhere throughout their dealership, on the commercials and the "peace of mind" provided to me in dialogue. My experience over the last 3 months has been wrought with conflict at the GM level, lies of an exchange as stated by them to get me to close my BBB complaint and the list goes on. I wanted to stop by and get my license plates and talk about an exchange (understanding that they would be low-balling me with a trade-in vice exchange) and I was told "I wouldn't do that!". In the end, I traded the car in at Beorne Dodge Jeep for the same vehicle that I was willing to "trade-in" for at McCombs. My Beorne experience was AMAZING, especially considering the roller-coaster of a ride McCombs put me through. I have had less than perfect car purchases in the past but never a bad deal and a bad experience. McCombs was my first BAD car buy in 2 decades of car buying experience. The issue that hit-home the most was the pretense of an exchange only to be insulted with a trade-in appraisal. Many other dealerships offer the chance to "own" for up to 7 days since a loop around the dealership is not always enough to know if a vehicle is right for the buyer, especially given the "investment" they represent. I returned within the touted 3 days and it still was not enough to net an exchange. Water under the bridge for me since the car has been traded-in somewhere other than McCombs but it should be noteworthy for potential buyers to consider other dealerships. More

Purchase new F150 Great customer service from sales and finance Department and clear communication in all categories Will definitely go back again and recommend as w Great customer service from sales and finance Department and clear communication in all categories Will definitely go back again and recommend as well Great job guys !!! More

Ford hybrid escape 2006 a/c repair Yes I went to Ford to get a a/c repair due to it not cooling the SUV when driving 30 miles per hour. The told they it was a sensor and that it would b Yes I went to Ford to get a a/c repair due to it not cooling the SUV when driving 30 miles per hour. The told they it was a sensor and that it would be $800 to fix but they fix it in two days and call me at 6:12 pm and claim it was fix and for me to hurry and get it by the time I getting close I call that if they could wait for me that I was 10 minutes away. They said no come tomorrow we closed early no one was there to help me. The next day we go get it around 12 pm still nice and cool outside. THE AC felt cold for awhile but when it got hot outside and I was driving 30 mph the escape was hot from the inside it not cool at all and sweated. I call red mccombs and told them that AC is still blowing hot and they said I must done something to. I told them no I just was drinking around an felt hot inside the vehicle. I took it back all I hope they don't charge for something new which they missed. If they do they are good scanner like Midas. Victor did said it won't be no charge but I feel they lie since the first time they try it charge $930. 00 when they said close to $800.00. More

Red mcombs are CROOKS Red mcombs ford appraised my vehicle and wrecked my vehicle claiming NO fault that they did it. Then began to Blaim me for the damages saying that I h Red mcombs ford appraised my vehicle and wrecked my vehicle claiming NO fault that they did it. Then began to Blaim me for the damages saying that I hit the pole I parked in front of. WORST EXPERIENCE EVER. I wish I could rate them with zero stars because they don't even deserve one. More

DO NOT GO TO THIS DEALERSHIP!! I purchased a used vehicle from them and within 3 weeks I had to take it in to the shop twice. The first time it was the day after the purchase and 2n I purchased a used vehicle from them and within 3 weeks I had to take it in to the shop twice. The first time it was the day after the purchase and 2nd time was today. I called my original salesperson and and completely blew me off after taking in my car. They would not cover the $900 bill or even have the decency to look at me in the face and tell me they cant help me. Management is a joke and do not care about their customers after a sale. Please save yourself a headache and go to Cavender's. More

Horrible! My son went to purchase a vehicle. The price quoted on the phone got inflated several thousand dollars once he showed up at the dealership. It would My son went to purchase a vehicle. The price quoted on the phone got inflated several thousand dollars once he showed up at the dealership. It would have been a simple sale. Vehicle price quoted on the phone, tax , title , license. When he got there, they told him there must be a misunderstanding, the add ons were more than the sales staff quoted. Waste of his time. This is the type of dealership that gives the good ones a bad name. Will never do business here! Wish I could give 0 stars. More

Terrible Do not shop here. Worst car sales ever. They sell lemons, like, cheat and steal your money! My car broke down within 60 days and they refused to even Do not shop here. Worst car sales ever. They sell lemons, like, cheat and steal your money! My car broke down within 60 days and they refused to even assist with the repairs. More

Complain They are liars and unprofessional. I left my truck there and asked them to diagnose the problem. I was told they are going to take it to shop right aw They are liars and unprofessional. I left my truck there and asked them to diagnose the problem. I was told they are going to take it to shop right away and they will have an answer the same day. After receiving no call from them and me calling them several times, because nobody picked up finally I went there myself and was told that the guy who promised me to call "Isaac Miller" is not in today. When I left my truck there, I told him I need the car very soon. He could have mentioned that they are not able to touch it. I asked to talked to the manager. Somebody introduced himself as director. After complaining to him "why my truck is kept here without even being looked at it? He told me " I don't wanna see you here, take your truck and leave". So, people think before taking your cars to them! More

My worst experience The worst place to deal with. I literally got scammed here. I was dealing with Marcus and Anthony and we had a deal and one of the components in the d The worst place to deal with. I literally got scammed here. I was dealing with Marcus and Anthony and we had a deal and one of the components in the deal was $499 for window tint. I asked if they could remove the tint and reduce $499 but they refused and said that they cant do that. I agreed and paid for all of that but after taking my brand new car home which btw had 5 defects in it already. I realize that there was no tint whatsoever. I return to the dealership and tell them what happened, and there comes Alex a manager there and says that i didnt pay for tint and i wouldnt get it. I call the sales person in front of him and proved to him that i was charged as confirmed with my sales person who happened to be off for that day. He got pissed and became rude and left. My sales person said that i should come back tomorrow to apply the tint, but on the next day, i get a call from my salesperson saying he cant apply my tint and that he would lose his job over that. Nice job mr Alex the manager Lol. At this point i was done dealing with scammers because it doesnt look like a reputable company that does something like this. I said , "you know what, i dont want your vehicle anymore and im gonna return it." And i did. Happy days! More