Ray Chevrolet - Service Center

A simple phone call I called in to ask a couple of questions about my warranty on my vehicle. I own a 2012 Chevy cruze. Mr Louis answered my call. He sounded very enthusi I called in to ask a couple of questions about my warranty on my vehicle. I own a 2012 Chevy cruze. Mr Louis answered my call. He sounded very enthusiastic on the phone and proceeded to answer a simple question about my powertrain warranty. He sounded very knowledgeable and answered my question about a coolant leak. I will be making an appointment and ask for him to help. Good job Ray Chevrolet for having very helpful people. More

Amazing service! Roberto is the person I can always count on when I have a question! Informs me well and gives me peace of mind! I love this dealership and they're lu Roberto is the person I can always count on when I have a question! Informs me well and gives me peace of mind! I love this dealership and they're lucky to have such great employees! More

Amazing service! All around amazing service, so happy I found this place! I had Rob Chavez, to have my car serviced. He was a delight, very knowledgeable, and very hon All around amazing service, so happy I found this place! I had Rob Chavez, to have my car serviced. He was a delight, very knowledgeable, and very honest. He was friendly, and answered any questions I had explaining everything down to the detail. I didn't feel rushed. I will certainly recommened this place to anyone. More

Service So far my experience has been wonderful. No matter what the problem or whatever questions I have or concerns, I call Louie. It's like magic, no worrie So far my experience has been wonderful. No matter what the problem or whatever questions I have or concerns, I call Louie. It's like magic, no worries, no concerns, and problems solved! Best customer serivice I've had anywhere. Top quality! I recommend seeing Luis Rivera for any service needs, he will get the job done! More

Best in customer service I recently had some major work completed on my car. This was a particularly difficult job and took some time to complete. Steve Eckhardt, my service a I recently had some major work completed on my car. This was a particularly difficult job and took some time to complete. Steve Eckhardt, my service advisor, was the most helpful advisor I have ever worked with. Mr. Eckhardt kept me informed throughout every step of the process, never leaving me wondering what was going on with my car. At the end of the repair, the staff at Ray Chevy had my car cleaned and handled some extra things for me. OUTSTANDING customer service at Ray Chevy in Fox Lake. These days this is somewhat rare and the fact that Steve E. and his team went above and beyond meant a lot to me. Do yourselves a favor and head in there, I will recommend them to anyone in need of good, professional service work. More

Great Customer Service I highly recommend Rob for any service repair. I wouldn't go to any other dealership other than Ray Chevrolet. Rob is honest, trustworthy, and friendl I highly recommend Rob for any service repair. I wouldn't go to any other dealership other than Ray Chevrolet. Rob is honest, trustworthy, and friendly. More

Great Service Center! The Service Dept at Ray Chevrolet in Fox Lake is quite possibly the BEST I have ever seen...The Advisor I deal with is Brian Abercrombie, and he and h The Service Dept at Ray Chevrolet in Fox Lake is quite possibly the BEST I have ever seen...The Advisor I deal with is Brian Abercrombie, and he and his staff are courteous, professional, and efficient...many times the whole process of having my Malibu maintenenced takes less than an hour...amazing service! Thanks to Brian, Rich Gniadek and Ray Scarpelli, Jr. at Ray Chevrolet-you guys are GREAT! Pat Hughes More

Excellent Service, Professional Knowledge , Fast Service My wife and I scheduled an oil change on 8/11 with Ray Chevrolet in Fox Lake, and were greeted by Brian Abercrombie who took charge of our car mainten My wife and I scheduled an oil change on 8/11 with Ray Chevrolet in Fox Lake, and were greeted by Brian Abercrombie who took charge of our car maintenance and guided us through the process of what would be done. We waiting in the waiting room and Brian came out to us explaining that the vehicle was complete, along with a car wash. Brian also explained to us what we should expect for our next maintenance appointment. Brian is very friendly, knowledgeable and proficient at what he does and made the task of car maintenance a very pleasurable one. More

LIZ and RUBEN did an excellent job taking care of my situati EXCELLENT CUSTOMER SERVICE! LIZ and RUBEN did an excellent job taking care of my situation. --- I went in today to drop off my car in the Service D EXCELLENT CUSTOMER SERVICE! LIZ and RUBEN did an excellent job taking care of my situation. --- I went in today to drop off my car in the Service Department since it was due for a service check up. I was only going to stop by for an oil change, unfortunately on my way there my check engine light went off. Honestly, I was in a hurry since I had to be at work soon. I saw a couple people ahead of me as i walked in, I knew right away I was in for along time, luckily I was wrong. That's when I met Liz, she walked up to everyone asking if they were being taken care of, fortunately they were and I was up next. She greeted me with a huge smile and ask what I needed help with, I explained to her my situation. Liz went back to check if there was any loaners available for me, since I needed to get to work soon. She came back and told me at the moment all the loaners were scheduled already, but she did not give up there. She introduced me to Ruben, he went ahead and started the paperwork on my car. In a matter of minutes Liz came back with a set of keys to my loaner. Ruben covered all the information and explained everything I needed to know about my loaner and also what was going to be done to my car. I was very pleased with both, Liz and Ruben, their knowledge, professionalism and customer service. They listened and understood everything. Thank You Liz and Ruben, you two made my day, If it wasn't for you, I would have not made it back to work on time. Thank you Ray Chevrolet. More