Back

Ray Chevrolet - Service Center

Fox Lake, IL

4.6
1,066 Reviews

1,066 Reviews of Ray Chevrolet - Service Center

Sort by
July 19, 2025

Went to have a previous brake job evaluated for noise. Found out that the front brakes were the problem due to a problem with the calipers thar caused the pads to wear down on one more than the other. Nee More

by WENDILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 17, 2025

The service dept at Ray Chevrolet has been outstanding and I have used them exclusively since purchasing my Colorado there in 2017. They are significant part of the reason why I will return to Ray for m More

by physchemphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 16, 2025

Lowest pricing for cars out the door. However, there seems to always be issues or a degree of dissatisfaction always. People are sneaky and unclear and sometimes unpleasant actually.. Als More

by Lights89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Ray Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. We apologize for your negative experience. Please reach out to our General Manager, George.

July 14, 2025

I had a 10:30 appointment and my Colorado was still sitting outside at 12:00, so 1.5 hours gone. TJ did give me the air filter and cabin filter for my time. More

by thomas.threinen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Burke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Ray Chevrolet responded

Thomas, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

July 04, 2025

I took my 2008 Tahoe to Ray Chevrolet for a brake job on the front axle. I dropped off my vehicle at 7 am I was hoping to get it done by lunch time, but that didn't happen. Once I picked up the vehicle I di More

by WENDILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Koebernick
Jul 06, 2025 -

Ray Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 02, 2025

I Always Use This Dealership Because My Husband Did. Ray & His Group Always Want Me To Be Satisfied More

by TJONES1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Frohling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freibauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 02, 2025

A hometown dealership that strives to keep its customers happy and coming back. A pleasure to do business with, especially thankful to salesman Jonathan Hernandez for his help in getting our family in the More

by SMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hernandez
Jul 02, 2025 -

Ray Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 30, 2025

Ray Chevrolet's service department always does great work for my truck and gets the work done quickly. They are very good about keeping you informed during your service visit. More

by Dannyb011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 29, 2025

Outstanding customer service in every way. Addressed and fixed my issues timely and efficiently and answered all my questions. I came in 2x in 2 weeks. I will be returning, for all my car need More

by Msmf26
Recommend Dealer
Yes
Employees Worked With
Tony and Nick
Jun 29, 2025 -

Ray Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 27, 2025

It seems to be a good experience every time I'm in the service department They got it fixed with a little wait time More

by joekinnucan
Recommend Dealer
Yes
Jun 27, 2025 -

Ray Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Chevrolet. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com