Ray Chevrolet - Service Center

Horrible customer service and workmenship, regardless of countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) a countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) and yet she chooses to ignore failed services which took three times to complete a simple oil change on a suv. Not for schedule reasons, but because of failed quality assurance protocols. Twice vehicle was leaking oil, once from the filter they put on, next from oil cap not put on correctly and oil exploded under the hood. The only person I have respect for at this time is Luis, who was the service writer, whom tried to appease the situation. Again, horrid service department, there was more to the story that went wrong and how we were left hanging with no vehicle and no updates by close of business. If this company really stands behind their service dept, then an owner or district manager should reach out to me More

I was about to change course on how i maintain my vehicles and to never again go to a dealership. Ray Chevrolet of Fox Lake addressed my concern both proffesionally and expediantly. TJ the service w vehicles and to never again go to a dealership. Ray Chevrolet of Fox Lake addressed my concern both proffesionally and expediantly. TJ the service writer helped the process go smoothly. My faith has been restored by Ray Chevrolet's customer satisfaction More

Thank you Kyle Miller . They have kept my vehicle in great shape, and answered all my questions. They have kept my vehicle in great shape, and answered all my questions. More

Louie was great. got me a loaner when I was told I had to wait until Monday I called back left message with one of the service guys and never called me back after 4 got me a loaner when I was told I had to wait until Monday I called back left message with one of the service guys and never called me back after 4 tries I called and asked for Louie he said come in told him my brakes sounded really bad. He got me a loaner Thank you Louie I will always ask for him. More

always ready to help on any of my questions or needs. They have kept my vehicle in great shape They have kept my vehicle in great shape More

A few days prior to my scheduled service, I talked to Louis and set up my appointment. Friendly and polite as always. Oil change and tire rotation was done in a reasonable time frame. Louis and set up my appointment. Friendly and polite as always. Oil change and tire rotation was done in a reasonable time frame. More

The service department has always worked with me well for over the last twelve years. I have worked with all of their representatives and they are all very helpful. over the last twelve years. I have worked with all of their representatives and they are all very helpful. More

I have owned Chevrolet Vehicles since 1988 and I presently use Ray Chevrolet Service for all of my vehicle needs. I feel very comfortable with the service department and confident the service for m presently use Ray Chevrolet Service for all of my vehicle needs. I feel very comfortable with the service department and confident the service for my vehicle is exactly what I require to keep my vehicle well maintained. The service department is very knowledgeable, and they do explain the services needed. More

The service department has always been very professional and helpful They keep me informed during my service appointment The mechanics are always friendly and informative about my vehicle and helpful They keep me informed during my service appointment The mechanics are always friendly and informative about my vehicle More

The service department at Ray Chevrolet provides honest and quality work! I personally work with service advisor TJ Burke and always feel confident TJ has provided a honest and fair quote for my vehicle se and quality work! I personally work with service advisor TJ Burke and always feel confident TJ has provided a honest and fair quote for my vehicle service.. More