Ray Catena Lexus of Monmouth

This past summer I started shopping for a new car as my current lease was up in October 2012. I had a Lexus in mind but wasn't sure I could afford it. I had contacted a few dealerships and even went into current lease was up in October 2012. I had a Lexus in mind but wasn't sure I could afford it. I had contacted a few dealerships and even went into one and test drove the RX. I had a negative experience with one particular dealership and was sort of put off by the experience. But then I contacted Lexus of Oakhurst via email and received a note back from Evan Quinones. I'm an email person being I work full time and have two young children to deal with so this was the preferred method of communication or me. Perhaps the other dealerships didn't like that or saw that I didn't have a boat load of money behind me, but Evan didn't seem to mind. I had a SLEW of questions and he took the time to answer everything and then some. I ended up being between the Lexus and one other car. I can honestly say it was Evan's determination to get help me get behind the wheel of the Lexus at a respectable price per month and explained every penny of the upfront costs that made me decide to go with them. He spent so much time going over everything with me that I felt comfortable and not pressured at all. The dealership itself was extremely clean, nice and with the friendliest people that I was so happy to be there. My daughter was thrilled to be able to eat a bagel!! :) The first time there I selected the car I wanted and signed most of the paperwork. The next week I came back to pick it up and Evan was again friendly and accommodating and everything was ready for me. The RX was a shining gorgeous white...the detailing was fantastic. I met with two other gentlemen who also were very nice (one to go over the warranties and the other who spent a LOT of time going over all of the bells and whistles in the car). I was almost sad to leave. I would highly highly recommend this dealership...regardless of where you live. I came down from North Jersey just for their spectacular service. More

My wife and I had a very pleasant experience dealing with Tony on our 2012 gx460. He was super honest in helping us select options that were right for our family and pointing out those that we might not nee Tony on our 2012 gx460. He was super honest in helping us select options that were right for our family and pointing out those that we might not need. He was also quite competitive price wise and not pushy at all. We got the impression that he had our best intentions in mind rather than just another sale on the board. More

Alex is a superstar! I was so very impressed and pleased with his professional and friendly demeanor. He has helped me regain faith in the 'car sales' industry. The level of service that he provided far s with his professional and friendly demeanor. He has helped me regain faith in the 'car sales' industry. The level of service that he provided far superceded any I have received from the 8 previous dealerships that I had visited over the past few weeks. Although I didn't buy a Lexus this time, (but I will one day) Alex referred me to another location which lead to a successful new car purchase. Alex, thank you for your guidance, your insight, your knowledge of your product, your kindness and your patience. I hope to spend my money with you in the future!! More

Best experience I have ever had purchasing or leasing a new car. Professional, knowledgeable salesmen. Best price for a Lexus in the area. I drove down from Summit, because they gave me the best deal new car. Professional, knowledgeable salesmen. Best price for a Lexus in the area. I drove down from Summit, because they gave me the best deal. Didn't try to push me into the usual extras, and I walked in on a Saturday "just looking", and by lunchtime, drove out in my new Lexus GX 460. They also gave me a fair price for my old Nissan trade-in. Can't say enough good things about this dealership. Other car dealers in my area could take some lessons from this group. Thank you. More

Ryan Herzenburg and the staff at Ray Catena were extremely friendly and accommodating. I appreciated them accommodating my schedule and my family. I have visited many dealers in the area and have extremely friendly and accommodating. I appreciated them accommodating my schedule and my family. I have visited many dealers in the area and have bought cars from a few. Ray Catena is by far the most impressive dealer I have been to yet. I enjoyed my experience and left feeling like they took me seriously. I was even more impressed by the service center of Ray Catena; very impressive and again extremely accommodating. Thank you Ryan for your time and help. Mike More

Our experience at Ray Catena Lexus of Monmouth was outstanding. The entire staff was friendly, courteous, and professional. Upon arrival at the dealership, my husband and I were immediately greated an outstanding. The entire staff was friendly, courteous, and professional. Upon arrival at the dealership, my husband and I were immediately greated and offered coffee and water. We were then introduced to our sales associate, Brendan Hynes. Brendan listened carefully to our needs and answered all of our questions. At the time, we were deciding between BMW and Lexus. Our major car search requirements were sportiness, navigation, bluetooth, leather seats, and a black or gray exterior. We were indifferent between new or certified pre-owned, but needed to stick to a budget. After test driving the IS250 and ES350, we liked the sportiness of the IS250 over the ES350. However, the BMW was still in the lead. That was when Brendan suggested looking at a pre-owned 2011 IS350 with only 7k miles; the car had everything we wanted and was within our budget. In addition, Brendan took the time to explain the entire navigation system and even loaded all of the contacts from my iPhone to demonstrate how the technology worked. Brendan also mentioned that we could have the car washed at the service station once a week for free. After test-driving the car in the sun, rain, and on the highway (Brendan has the patience of a saint), we decided to make an offer. We are extremely pleased with our purchase and would be happy to recommend Brendan and Ray Catena Lexus of Monmouth to our friends and family. More

Greg Webb in Sales is EXCELLENT!!!! Have had issues with vehicles & everything was resolved quickly & to my satisfaction. I have purchsed 5r Vehicles from him in the last 6-1/2 years. I wouldn't think of Bu vehicles & everything was resolved quickly & to my satisfaction. I have purchsed 5r Vehicles from him in the last 6-1/2 years. I wouldn't think of Buying through anyone else! Gregg Patruno (and the entire service staff, in general) is FANTASTIC! they are caring, considerate of their customers' time, schedules, and obligations. They make you feel like the most important person in the world. No request is ever a big deal, merely handled quickly & efficiently, always keeping the 'customer first'. More

For several months I had been looking for a certified pre owned Cadillac SRX SUV and had identified exactly what I thought I wanted at the Cadillac dealership next door to Ray Catena Lexus in Oak Hurst NJ. owned Cadillac SRX SUV and had identified exactly what I thought I wanted at the Cadillac dealership next door to Ray Catena Lexus in Oak Hurst NJ. As I was about to drive away from the Cadillac dealership I saw the Lexus dealer out of the corner of my eye and for curiosity sake I stopped in to check out their SUVs. Due to outstanding attention to detail and extraordinary patience, Tony Trocchia slowly convinced me to purchase a loaded pre-owned Lexus ES 350 which was absolutely in perfect shape. He was not pushy. He listened to my needs. He took me to multiple Lexus pre-owned SUVs that were in excellent condition. He allowed me to drive several vehicles without peppering me with questions as almost every other test drive salesperson I experienced in the past. I was actually able to test drive the vehicle and concentrate while I got something out of the test. In a very nonintrusive way he persuaded me to provide my budget, which is something I had never done in the past. He was genuine throughout the entire process. I never felt uncomfortable or like I was being worked as had been the case at many other dealerships. When we surpassed the ceiling on my budget Tony found a way to meet my needs with an agreeable price. And then he followed up with me in ways that no other salesman at an auto dealership has ever done. He personally took into the service facility (which is about ¼ mile away from the dealer showroom) and introduced me to all the people who would keep my certified pre-owned Lexus in tip top shape for the duration of my ownership. He also spent a 30 minutes sitting in the vehicle with me to review every option the vehicle offered. Also, my new vehicle runs 91 plus octane and with fuel prices over $4 per gallon my Lexus dealership filled my tank for me when bought. In the days and weeks that followed Tony contacted me several times to make sure everything was running properly and to gauge my level of satisfaction. The service manager sent me an email reminding me that my first/next oil change and filter would be at NO CHARGE. And Tony told me I was entitled to a free car wash once a week for as long as I owned the vehicle. I’m not talking a about an external only wash and drip dry. This is an Interior and exterior towel dried and vacuumed car wash practically with valet service. I bought this vehicle almost 4 months ago, and I am completely satisfied with my experience. I am so satisfied that my wife who drives a 2010 Audi SUV, and is currently extremely irritated over a performance problem with the central locking system and more importantly with the lack of customer service she has received from her Audi dealership, so much so that she recently said to me, why don’t we talk to Tony about a pre-owned Lexus SUV and get rid of the “Audi service department.” I am in my early 50’s and my wife and I have owned multiple high end luxury vehicles. This is our first Lexus. At the end of the day it is 50% about the car maker and 150% about the dealerships commitment to service. Ray Cantena Lexus in Oak Hurst “gets it and gets it done.” If you don’t believe me, go in and talk to Tony Trocchia. By the way, I was not referred to Tony, and met him for the first time on Friday, February 11th but plan to look him up every time my family has auto need. More

We lease cars for the past ten years; this was by far the best experience we had with any dealership before. Mr. Balak made it an easy and pleasant experience, from picking the car we liked to driving it hom best experience we had with any dealership before. Mr. Balak made it an easy and pleasant experience, from picking the car we liked to driving it home the same day. We got everything we wanted in the car, and a reasonable price. More

I loved the fact that I did not feel any pressure and that Ryan sincerely seemed interested in helping me. When I stopped in one day after having already picked up my new car, Ryan told me that he has s that Ryan sincerely seemed interested in helping me. When I stopped in one day after having already picked up my new car, Ryan told me that he has some free time if I had any questions about anything on the car. That blew me away! The deal was done, but he continued to offer me any help he could. More