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Ray Catena Lexus of Monmouth
Oakhurst, NJ
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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570 Reviews of Ray Catena Lexus of Monmouth
September 08, 2015
Harvey Katz at Lexus Fantastic service! Harvey Katz did as much for us as anyone could. He provided us with the exact car we were looking for.This is my 7th Lexus. Fantastic service! Harvey Katz did as much for us as anyone could. He provided us with the exact car we were looking for.This is my 7th Lexus. More
by Hennessy
Employees Worked With
Harvey Katz
September 07, 2015
Ray Catena Lexus if Monmouth salesperson #1, GSM #1 The sale comes down to the sales person and Harvey Katz at Ready Catena Lexus is the salesperson I would recommend to anybody buying a new or used Lex The sale comes down to the sales person and Harvey Katz at Ready Catena Lexus is the salesperson I would recommend to anybody buying a new or used Lexus. He knows his business. He knows his cars. Customers service was the best I've seen in 30 years of car buying. He's respectful, personable, true professional. Harvey raises the bar when it comes to car sales. If you are in the market for a car, call him. If you want to be a top salesperson, learn from him! More
by CD7
Employees Worked With
Frank McLaughlin, Harvey Katz
September 06, 2015
Excellent from the start Alex Maslennikov was excellent from the moment we walked in the door. He helped us find the best car at the best price for us. He was very helpful and Alex Maslennikov was excellent from the moment we walked in the door. He helped us find the best car at the best price for us. He was very helpful and friendly and asked questions that helped narrow down the selections of cars based on our needs and wants. He made sure to keep us posted and give us updates each day as the car was being shipped in from the dock. He was very accommodating and got us a car in our budget with more options than we were expecting.. We will be going back to Ray Catena Lexus and Alex Maslennikov next time around. Thank you. More
by Mary
Employees Worked With
Alex Maslennikov
September 01, 2015
Knowledgeable and polite staff Ryan Herzenberg, my Leasing Consultant, was polite, knowledgeable, straightforward and timely. The support staff was also excellent. The showroom was Ryan Herzenberg, my Leasing Consultant, was polite, knowledgeable, straightforward and timely. The support staff was also excellent. The showroom was convenient to reach, immaculate and spacious. The entire experience was quite favorable. More
by joe29
Employees Worked With
Ryan Herzenberg
August 30, 2015
Sales process for Certified Pre-owned RX 350 Very bad exp in buying a RX and no recommendation to anybody. Two sales people have two different stories. The second one doesn't care if I was workin Very bad exp in buying a RX and no recommendation to anybody. Two sales people have two different stories. The second one doesn't care if I was working with other already. He booked time for my visit to see the RX which the first told me the previous day that it was sold same day. The second salesman was rude in asking me that I should have told him for I was working with someone else already which is weird. Can't he find out from the internal system if someone else has helped me already previous day. More
by sursoh
Employees Worked With
Michael Barone, Luke Albrink
August 18, 2015
Very Positive Experience I had a very pleasant, professional and painless experience with the dealership, which is high praise. They make the customer feel important. Great I had a very pleasant, professional and painless experience with the dealership, which is high praise. They make the customer feel important. Great follow up by sales person Ryan Herzenberg More
by Andy
Employees Worked With
Ryan Herzenberg
August 06, 2015
Disappointment Very surprised how this dealership has changed. Lots of promises made with little results. This is our second new car from them. We had planned to buy Very surprised how this dealership has changed. Lots of promises made with little results. This is our second new car from them. We had planned to buy a third when the new LS comes out, but will buy elsewhere. The process of explaining the new car features was a joke. Luckily we own a similar RX -or I would never know how to work anything. The iphone set up from the tech did not work nor did the garage door opener. I figured it out on my own. When the salesman called us while we just happened to be in the car -in trying out the new phone connections, I unfortunately pressed the wrong button & disconnected us. When he called back, instead of wondering how we got disconnected, he actually yelled at us for hanging up on him! I tried to explain we were trying out the new phone connection, but his yelling took over the conversation. Our personalized license plate process was also not achieved. No matter how many times I said I wanted to use an older set of personalized plates -they just did the minimum & stated it couldn't be done. Just another project I'll have to fix on my own. The head restraints on the new RX are also a huge problem that we asked for assistance is trying to fix. At 5'3, as I sit in the seat, my head is tilted forward with my chin down. Try riding in a car for any length of time without your neck hurting. We explained how this is a very bad problem & asked for assistance from a Lexus expert on trying to fix the problem -only to be told the restraints are made for our safety. Period. No one bothered to try & find a solution. Another problem I will have to work on myself. Although the employees while buying are very polite -the follow up after the purchase was seriously lacking this time around. If this experience is a sign to things to come, I won't buy another car from them. Although I tried to enter this review without mentioning the particular salesmen, the site wouldn't let me. I would like to state upfront that Ryan Herzenberg was a great person to work with for the initial purchase. I have no complaints regarding Ryan, and he was not involved with the complaints in this review. More
by dkal85
Employees Worked With
Carlos Pincaro, Harvey Katz, Ryan Herzenberg
July 29, 2015
Excellent The staff was friendly and knowledgeable.. It was a pleasure dealing with Paul Vallejo. He made the whole process easy and we didn't feel pressured. W The staff was friendly and knowledgeable.. It was a pleasure dealing with Paul Vallejo. He made the whole process easy and we didn't feel pressured. We will highly recommend him.. More
by Diane
Employees Worked With
Pau; Vallejo
July 22, 2015
Excellent. Great experience. Buying a new car is not an easy task. But Harvey Katz made it possible. He listened to what my needs and wants were. With great pati Great experience. Buying a new car is not an easy task. But Harvey Katz made it possible. He listened to what my needs and wants were. With great patience he thoroughly explained and test drove several Lexus models. He was very informative and this made it possible for me to decide which model I would buy. He's a great asset to this dealership. More
by Gracie820
Employees Worked With
Harvey Katz
July 07, 2015
A great sales rep from a great dealership I just purchased my second Lexus from Ray Catena. I had a fantastic experience my first time and my very high expectations were exceeded by Ryan Herze I just purchased my second Lexus from Ray Catena. I had a fantastic experience my first time and my very high expectations were exceeded by Ryan Herzenberg on this visit. Ryan was patient. He listened to me, understood my needs, worked within my budget, and delivered a car that I LOVE. Ryan is a young man with the maturity and knowledge of someone 20 years his senior. He knows his business, takes the time to know his customer and, operates in a dignified, low key style that is so rare in any business. I would not hesitate to recommend Ray Catena Lexus AND Ryan Herzenberg to any of my friends who are looking for a car. I WILL be back. Alan G Stern, DDS More
by Alan G Stern, DDS
Employees Worked With
Ryan Herzenberg
