Ray Catena Lexus of Monmouth

Great experience during car purchase We recently purchased a pre-owned GS350. We worked with Joe Marino for the sale. Despite a good amount of negotiations which spanned several weeks ( We recently purchased a pre-owned GS350. We worked with Joe Marino for the sale. Despite a good amount of negotiations which spanned several weeks (as we were narrowing down our choices among various dealers), Joe handled the process with courtesy and professionalism. He listened to our interests and reviewed all the options. When we asked for additional info, Joe followed through with the answers in a prompt fashion. Also, the Ray Catena dealership is very well run. For anyone in the market for a new or pre-owned Lexus, we would highly recommend the Ray Catena dealership and for Joe to handle the sale. More

Great and Extremely Positive Experience!!! This is our second lease from "Ray Catena Lexus of Monmouth". Both times we we working with Alex. He is Very professional, polite, competent. He never This is our second lease from "Ray Catena Lexus of Monmouth". Both times we we working with Alex. He is Very professional, polite, competent. He never tried to push the sale on us, but MOSTLY cares about the client and the client's needs. He went the extra step to accomodate my needs.I absolutely loved working with Alex and i am very happy with the choices he offered to me and my family. We Love the cars we got from this dealership. Alex is an outstanding salesperson and will reccommend him to everyone!!!! More

Exceptional There are people; who look forward to shopping for a vehicle, and enjoy everything about it, however my husband and I are NOT those people. We also ha There are people; who look forward to shopping for a vehicle, and enjoy everything about it, however my husband and I are NOT those people. We also have acquaintances who are automobile salesmen but always associated them with the unfortunate joking references to attorneys...until NOW! From the moment we entered Ray Catena"s Lexus dealership (Monmouth) and was introduced to our salesman, Luke Albrink, any and all stereotypes were totally eroded. He was intelligent, informative, pleasant and charming. He explained all options available to us, then, allowed US to choose which WE needed and wanted. How refreshing! I am really not one who "refers or "recommends" haphazardly or often, because I take matters of my word most seriously! However, I was SO impressed by Luke Albrink and my Ray Catena experience, I felt compelled to compose and post this! I have already referred new clients and will continue to do so, knowing they will have a similar outcome! More

Pleasant and stress free purchase!! Thank you Greg.. By far, over the 20+ years of purchasing numerous vehicles, my experience in buying a vehicle with you and Ray Catena Lexus was the m Thank you Greg.. By far, over the 20+ years of purchasing numerous vehicles, my experience in buying a vehicle with you and Ray Catena Lexus was the most easiest and stress free. I love the vehicle! Thank you. Scott Jones 2016 Lexus ES 350 More

Harvey Katz is great! This is my 4th IS lease with this dealership. I also leased a Mini Cooper with Ray Catena of Monmouth. Excellent service and great staff. My salesp This is my 4th IS lease with this dealership. I also leased a Mini Cooper with Ray Catena of Monmouth. Excellent service and great staff. My salesperson Harvey Katz is a pleasure and fun to work with. Will always return. I wouldn't mind working there part time. More

3rd Lexus- with Brendan Leased 2 Lexus' with Brendan . He's extremely professional and always goes the extra step to accommodate my needs. He will always give you the best de Leased 2 Lexus' with Brendan . He's extremely professional and always goes the extra step to accommodate my needs. He will always give you the best deal possible. Ray Catena Lexus always puts the customer first and that's why I will only lease/buy from them. Brendan makes the car buying process easy and stress free. Thanks again, Brendan! More

First Lexus and Best car buying experience What a pleasant surprise! It was my first time buying a car in many, many years and my first Lexus. Our sales person Luke Albrink was excellent - at What a pleasant surprise! It was my first time buying a car in many, many years and my first Lexus. Our sales person Luke Albrink was excellent - attentive but respectful of my need for time to make a decision. I was comfortable going back for another longer test drive and going back again to look at different interiors. I never felt pressured to make a decision. Thank you Luke! More

Very professional and courteous treatment We had a very positive experience here, and we will definitely return. Our sales person, Gretztky Fleurant, was attentive to our needs and worked pati We had a very positive experience here, and we will definitely return. Our sales person, Gretztky Fleurant, was attentive to our needs and worked patiently to help us find the perfect car. This is the best experience I have ever had at a car dealership, and I have bought quite a few cars over the years. I look forward to returning when it's time for my next vehicle. More

3rd Lexus - Best Sales Experience Of All Time. You know good people are rare. I don't need to tell you that. Good sales people are even more rare. But good CAR sales people? Room's getti You know good people are rare. I don't need to tell you that. Good sales people are even more rare. But good CAR sales people? Room's getting kind of empty... Congratulations! You must have done something good to be reading this review. You have no idea how lucky you are. You have stumbled upon the name of the best, smartest and most helpful Lexus salesperson in the state of NJ. That doesn't sound like hype, does it? Hang out and keep reading. Hopefully, this one review will save you a lot of stress, time and money. Sometimes when people get a great thing, they don't appreciate it. Maybe go around NJ and talk to some other Lexus dealers first so you’ll truly appreciate your big break. That’s what I did. I actually talked to every Lexus dealer in the state of NJ. Every. Single. One. I had a really great experience with another dealer for my last Lexus. I went out of my way to tell them how great they were the last time. I included what I was looking for. They still haven't gotten back to me. Is that a hassle contacting so many dealers? Yes it is. But this is my finances. I'm not going to take chances. You're on Dealer Rater, so that's a start. Tip #1 - click around, look for the sales people with reviews in the last 30 days. No reviews since 2012? Maybe not. But unless someone at Lexus is pretty bad, most reviews are going to be good, right? So why did I drive 2 hours round trip to get my next Lexus? Because Ryan Herzenberg is hands down the best Lexus Sales Person in the state of NJ. Having spent the time researching every dealership and talking to them, I'm a newly minted expert here. Let’s get rid of the obvious stuff. It’s not hard to sell a Lexus. It's a beautiful car. It is hard to find a salesperson who takes excellent care of a customer. Here's what happened: I sent an email to all the dealers in NJ on a Saturday. Time of email? After all of them were closed. Ryan responded in 10 minutes. And Ryan answered all my emailed questions until 10pm Saturday night. To be fair, one other dealer did respond on Saturday... to say he couldn't respond until Monday. Now on Monday, the other dealers finally got around to replying. I wanted a Lexus with some special features. Ryan said it would be hard to find in the model I wanted but he'd look. In the meantime, he made a great offer on a vehicle that was in inventory in case he couldn't find the one I was after. Every single dealership I talked to said the special model I wanted wasn't available on the East Coast. That's it. They didn't say they'd try to look for me. Or even make one single phone call. We can't get it, have a nice day. Unless you want to buy something else. Ryan kept digging. He made calls and didn't give up. He couldn't find 1 of the special model I wanted. He actually found 3 of them. Other dealers - "We can't get it" Ryan - "I'll do whatever I can to track it down." See a theme here? :) Let's talk money. Ryan's dealership doesn't have a finance department. So Ryan took my information over the phone and that was it. I didn't have to sit with a mountain of forms to fill out. The deal he promised me was the deal I got. The very next day they he secured one of the 3 vehicles that all the other dealers said weren't available. And he had it delivered from another state. Time of delivery? 24 hours overnight. You can guess how expensive mailing a 10 pound package overnight would be. Try sending a car overnight. So what did it cost me to get my Lexus special ordered from a dealer and delivered from out of state overnight? Zero. No charge. They weren't having a special that day - it's just what Ryan considered doing his job. He also gave me the best price and terms of any other dealer. After the sale, he kept being great. What does that mean? It's common for salespeople to lose their interest once they've got the sale. They don't return calls as fast, they try to push you onto someone else for questions or they vanish altogether. Ryan personally drove my new Lexus off the flatbed truck that drove across states to deliver it. He helped me through all the final paperwork. and personally drove the car to the exit at the very end. All I had to do was get into the car and drive home. When you've gone car shopping, has anyone ever been that helpful to you? Maybe they were. But if they were still around, you probably wouldn't be on Dealer Rater looking for a good deal, would you? ;) Remember - I contacted all the Lexus dealers in NJ: Fastest to respond - Ryan Herzenberg Best price and terms of any dealer - Ryan Herzenberg Went above and beyond to help - Ryan Herzenberg My highest recommendation -Ryan Herzenberg I've done you a favor by taking the time to write this for you. Please do one small favor for me. If you call or email Ryan, share this specific review with him. Let him know what he does makes a difference and there are people who don't take it for granted. I've already thanked him. Please thank him again for me. Takes 10 seconds to do. And one more thing... enjoy your new Lexus :) More

New Purchase It is always a pleasure to purchase a vehicle from Ray Catena Lexus. From the moment you call to schedule an appointment to your greeting upon arriva It is always a pleasure to purchase a vehicle from Ray Catena Lexus. From the moment you call to schedule an appointment to your greeting upon arrival to the dealership, everyone is so kind and polite. This is my fifth purchase from Ray Catena Lexus and I will continue to do business with this dealership and would recommend then to anyone interested in purchasing a Lexus. More