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Ramsey Subaru

Ramsey, NJ

4.9
3,935 Reviews

905 Route 17 South

Ramsey, NJ

07446

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3,935 Reviews of Ramsey Subaru

February 06, 2021

Working with the Ramsey Subaru Service Department was a pleasure. Join DeStefano was most helpful and provided assistance above my expectations. I am extremely happy. More

by Pat McCormack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service, Jon DeStefano, Brad Bookstein
Feb 08, 2021 -

Ramsey Subaru responded

Thank you for sharing, we're glad you had a great experience with our Service team!

February 05, 2021

A pleasure working with Charlie Wilson. He was very professional and answered all my questions. This is my first Subaru and I had an excellent experience. More

by pkg427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wilson
Feb 05, 2021 -

Ramsey Subaru responded

Thank you for sharing this with us, we appreciate the kind review!

February 04, 2021

I have had nothing but problems with my crosstrek since inception. There clearly is and has been something seriously wrong with car. It keeps getting passed off as a bad battery. Has been in many times. More

by DACEYDANIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramsey Service
Feb 04, 2021 -

Ramsey Subaru responded

Hello, we're sorry that you're having issues with your new Crosstrek! We pulled your service history and found that you were here only twice for a battery issue - once in April of 2020 when you purchased a new battery and again in Nov. 2020 which was a warranty fix. Our Service Manager Jon DeStefano has left you a message today (2/4), please get back to us at your convenience so we can try and help further.

Feb 04, 2021 -

DACEYDANIEL responded

I just spoke with a James . He wasnt hearing me. At first didnt know who I was. My car wasnt there etc etc.......Ive had nothing but problems with the car. Im on battery number 3. Its not the battery as I previously stated . Ive jumped the car myself many times. I asked if it was electrical. I asked about recalls. The car sounds like its on at times after its off. Ive read something about coils and other stuff online. Have had lights blinking in the car in the past. James was still talking about the battery.

February 04, 2021

I am not totally pleased with the recent service. Everyone is very nice and willing to assist, however, the work that I requested was not thoroughly addressed. I am still having issues with a trunk More

by GMURPHY483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service
Feb 04, 2021 -

Ramsey Subaru responded

Hi George, thank you for your honest review. Your comments have been forwarded to our Service Manager, who will be reviewing your service records and reaching out to discuss.

February 04, 2021

They were polite and quick with repairing my car. There was a loner for me which helped me to get to work and get my car fixed at the same time. More

by JBARIDON69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service, Jon DeStefano
Feb 04, 2021 -

Ramsey Subaru responded

We're so glad to see you had a great experience with our Service Department, thank you for sharing!

February 04, 2021

Having been a Ramsey Subaru customer for years, I continue to like and recommend both their sales and service departments. I've found that the service customer service reps are knowledge, friendly, a More

by harpda1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano
Feb 04, 2021 -

Ramsey Subaru responded

Thanks so much for your loyalty, we appreciate your business!

February 04, 2021

Friendly staff. I am from out of town but Morgan made me feel at home. Car was washed. Nice surprise. I will be coming back. More

by MGETTY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Kirk
Feb 04, 2021 -

Ramsey Subaru responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

February 04, 2021

They were ready for me when I arrived and were able to perform the services while I waited. The waiting room was clean and comfortable. When my car was ready, they came to the waiting room to notify me. More

by CITYMANAGERNJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Foley
Feb 05, 2021 -

Ramsey Subaru responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

February 04, 2021

The Ramsey Subaru staff was very friendly and knowledgeable. The whole process was simple, and the salesperson was honest and didn't try to pressure us into anything. Highly recommend Ramsey Suba More

by JDPALUCH18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Grant
Feb 05, 2021 -

Ramsey Subaru responded

Thanks for sharing the details of your visit with us, we're glad it was a great one!

February 04, 2021

Staff are very friendly and honest and service was rendered in a reasonable time frame while I waited. The waiting room was comfortable with large screen TV’s. Some suggestions for the waiting room: More

by LINDAARENA081113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano
Feb 05, 2021 -

Ramsey Subaru responded

Hi Linda, thank you for your great feedback. We take your comments seriously, and while we do normally offer snacks and beverages in our service waiting area, they have been suspended due to the Covid-19 pandemic protocols we're following. They will return when it's safe to do so. Thank you again for coming in, we appreciate your business!

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